Having just returned from a weekend stay at Rooms & Co I felt compelled to provide a more accurate description of the “facilities” on offer, to override the out of date inaccuracies offered by the bed and breakfast’s website and booking.com.
Firstly, the comment that Rooms & Co is a “renovated house,” needs a little clarification. What the website neglects to make apparent is that the hotel is in fact TWO houses split at opposite ends of the street. Whilst it is true that one of those locations is indeed renovated to a most agreeable standard, I am afraid that the same can not be said for the second building at number 19 (or “the squat” as our party not so affectionately named it.)
As a party of eleven we booked four bedrooms through booking.com, where there was no mention of the fact that there was a chance of being put in two different buildings. Those in the main building were overall extremely pleased with the cleanliness and décor, however those in the “slum” were very much at a loss to find anything endearing about the accommodation.
Primarily, suite two of number 19 was a shambles. Admittedly having seen the comparative “luxury” of the first building our expectations had been set high, especially as this particular suite had originally been selected as it was marketed as the “deluxe” two bed room. What we were faced with was a bathroom that smelt terrible, a sink that was smashed and crudely taped up, a dangerously cracked window pane and an additional cracked window which again had been taped (photos of which I have uploaded to this site.) Furthermore, our hall lights had been substituted with a lamp that would barely have illuminated a wardrobe – although unfortunately that was something I was unable to test myself, as the “deluxe suite” had nowhere to so much as hang but one item of clothing let alone a whole suitcase full. The further suite that accommodated another four members of our party was far better furnished but alas had a roof that leaked and soaked one of the beds. This information was passed on to the girl who had the misfortune to front such an establishment; however it was not fixed or investigated during our stay and no replacement bedding was issued, meaning that the guest in question had no choice other than to sleep on one of the sofas in the room, to avoid having to sleep on a drenched mattress.
Our second gripe came from the fact that the two kitchenettes (although the receptionist only knew of ONE of these alleged facilities) was only open between the hours of 8am and 10am, and not a venue that “ guests can use at own desire to make coffee and tea as well as freshly squeeze juices” as incorrectly advertised. Nor were the breakfasts served “in the rooms or in the kitchen, whatever the guest finds the most comfortable. The time of the breakfast will be set at the guest convenience.” There was absolutely no option for an alternative breakfast time or venue; and in fact those in the kitchenette at 10am were locked in the room by the receptionist, to avoid guests who may have arrived late, entering.
Our concerns and discontent at being misled over the accommodation arrangements and the fact that the group had been split up were voiced immediately upon arrival. The receptionist was apologetic but was powerless to action any sort of refund (cleverly they make you pay in full before actually showing you the rooms) and so at our request rang the owner.
… oh and what a delight he was! Unfortunately it seems that this person had gone to the school of customer service that taught him that “as-long-as-you-call-the-person madam-you-can-get-away-with-saying-that-you-have-been-polite-even-when-you-have-been-vile!” Unfortunately for him, I expect far more in terms of customer service when I’ve just handed over just under 1200 euros for two nights. His response in a nutshell oscillated between “this is a B&B not a hotel – what do you expect?,” “if you’re not happy get the hell out of my hotel!” and (my personal favourite) when I told him I wrote for a travel magazine that reviewed accommodation he replied “so what?! I write for the Netherlands Michelin Star Guide and I’m a lawyer, and owner of three hotels…!” ……Hmmmmmm “hotels” or “B&Bs” … it seemed not even HE knew how to categorise these poor excuses for adequate guest venues. It seems he was far more concerned with listing his apparent credentials than helping to rectify the situation in any way.
He finally agreed that he would refund 10 per cent of the final cost by the time we had left. However, with allegedly no facility to refund on the card machine (lies) and his refusal to do so in cash, this never materialized.
Happily the helpfulness of the receptionist in light of her boss’s attitude was fantastic. It seemed she had had a lot of practice in dealing with similar complaints, admitting to the fact that the pictures and details on the website did not reflect the actual practices of the establishment, and also disclosing that she was weekly faced with over booking and having to put up with her boss’s lies and absolute disregard for customer satisfaction.
IN SHORT – PAID OVER THE ODDS FOR LITTLE BETTER THAN A HOSTEL (IN PLACES) DO NOT BOOK HERE!
Unless you can guarantee NOT being put in the overflow hostel at Number 19 AVOID at all costs!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.