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“Worst travel experience” 1 of 5 stars
Review of Hotel City Garden Amsterdam

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Hotel City Garden Amsterdam
3.0 of 5 Hotel   |   P.C. Hooftstraat 162, 1071 CH Amsterdam, The Netherlands (Museum Quarter (Museumkwartier))   |  
Hotel amenities
Ranked #239 of 355 Hotels in Amsterdam
London, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Worst travel experience”
1 of 5 stars Reviewed May 2, 2014

Do not book this place!!!!! When we arrived, we were told that they had overbooked us and they cannot give us an accommodation. Without even an adequate apologise, they put us into a taxi and send us off to another one of their hotel in a less desirable location. Not worth the money and the stress!!! The service is terrible!!!!

  • Stayed May 2014
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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437 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Wetherby, United Kingdom
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed April 26, 2014

I agree with everything Marjie (last review) has written. The breakfasts were very good and frequently replenished by attentive staff. In hotel info. we thought there was a bar/lounge but this is not the case. The 197 bus from outside the airport (5 euros one way) gets you to the Museum area which is not far from the hotel. This runs every 15 mins and we found this great. On arrival we travelled train from airport (platform 3) to Amsterdam station then bus but this was much more complicated! Our 'small double' room was very small but we booked late and all that was available for price we wanted to pay. The bathroom was good size. We noticed the other rooms were much larger. Vondelpark at end of street turn right outside the hotel and to the left the Rijksmuseum which is a must. We booked tickets to Ann Franks museum and Rijksmuseum on line which was great - no queuing.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Blue Mtns NSW
Level Contributor
63 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed April 23, 2014

This was a great location for the museums, next door to a park, walking distance to museums and canals. We met 3 different people on the desk - all were helpful and friendly. We had breakfast in the hotel each day, a buffet for 10 Euros each - very good value, scrambled eggs, breads and rolls, cold meats, cheeses, jams, coffee, fruit juices - a good start for a day out.
The room overlooked a corner of the park, 3 single beds [2 together as a double], bed linen was spotless, bed and pillow comfortable, loads of fresh fluffy towels changed daily. The bathroom & shower recess was spotless, no mould/mildew, bit small, but not cramped.
Our room was at the back of the building, so we woke to birdsong each day.
Good value and a good place to stay.

Room Tip: Our room at the back of the building was quiet.
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  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saltburn-by-the-Sea, United Kingdom
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed April 19, 2014

Out of the hustle and bustle of the centre (very very busy near Central Station) but only 1 minute from a tram stop.
Didnt get a garden view but the street is a no through road so wasnt too noisy on the front.
Wanted a triple room but was a twin room with a third bed in it. Not huge but big enough for me and two teenagers.
Had a first floor room which was spotless with beds made daily and towels changed daily
Website instructions say take train from platform 1 or 2 but it is 3 or 6. Need coins for train ticket, not notes
Breakfast was a bit busy at times, but the cold buffet was fine
Would definitely recommend it to anyone (Did have ground floor rooms but 5 steps up to hotel so if you are wanting a ground floor room double check access)
Staff were very friendly, helpful and spoke good English

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antwerp, Belgium
Level Contributor
68 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed March 24, 2014

We stayed for one night in a four people room. The room was small but decent and clean. Staff was friendly and the breakfast buffet was ok too. Only disadvantage was that the walls are really thin and we stayed on the ground floor next to the breakfast room. So we woke up early because of the noise. Since we only stayed for one night and planned on getting up on time ourselves, this was not really a big issue for us. The location of the hotel is perfect if you want to stay in Amsterdam for the weekend, and be in the city centre, without paying too much.

Room Tip: Try to avoid rooms on the ground floor because of the noise.
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  • Stayed March 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shrewsbury, United Kingdom
Level Contributor
59 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
2 of 5 stars Reviewed March 20, 2014

When we arrived we were shown to room 408 when you open the door it hit the bed and you had to lift cases over bed to get in. The room itself was filthy and smelt. We reported to reception who said and I quote " yes we know lots of people have complained before " that's always nice to know.
We were moved into 405 which was better but still very poor, the heating did not work, nor did the small convector heater they gave us instead, we were told by them the place was falling apart ! The seats were all marked and stained, the room needed a coat of paint, and the shower was rusty and mouldy. I have travelled all over the world and I can honestly say this is the worst hotel I have ever been in. In all fairness the staff were very nice but had no power to do anything.

Room Tip: None of them on forth floor
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  • Stayed March 2014, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed March 11, 2014 via mobile

I won't bore you with a long review. The few things that I would of changed:
Bigger or better tv
A frame around the bed (it slopes as it's 3 mattresses)
Lock on the bathroom door

Now those are things I'm really just picking at as the bed was super comfy and soft. The tv shows were hilarious and the bathroom is a tad small so you will most likely leave the door open anyway.

I do recommend this place. Enjoy your stay in an amazing city

Was this review helpful? Yes 2
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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Additional Information about Hotel City Garden Amsterdam

Address: P.C. Hooftstraat 162, 1071 CH Amsterdam, The Netherlands
Location: The Netherlands > North Holland Province > Amsterdam > Museum Quarter (Museumkwartier)
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
Ranked #239 of 355 Hotels in Amsterdam
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel City Garden Amsterdam 3*
Number of rooms: 70
Reservation Options:
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Also Known As:
City Garden Hotel Amsterdam
City Garden Amsterdam

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