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“Only for a short stay!” 2 of 5 stars
Review of Hotel City Garden Amsterdam

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Hotel City Garden Amsterdam
3.0 of 5 Hotel   |   P.C. Hooftstraat 162, 1071 CH Amsterdam, The Netherlands   |  
Hotel amenities
Ranked #238 of 346 Hotels in Amsterdam
Tallinn, Estonia
1 review
“Only for a short stay!”
2 of 5 stars Reviewed December 2, 2013

I don't want to complain, I knew I wasn't going to stay at a fancy 5-star hotel, but there are some things I want to get off my chest and for the rest to know.

Our room was the size of a ship cabin, but for 2 nights that's okay enough.
Cleaning appliances and other things such as toilet paper were just lying around at random places.
Breakfast wasn't much but you could get your sandwich and coffee to start the day.
The staff didn't bother to say hello, even the ones at the reception. One particular was busy with playng a game on computer. Housekeepers were chit chatting in loud foreign language, and didn't even stop when customers were around.
On our last night we asked at the reception if we could make our check out an hour later and he said it was totally fine, wrote our room number down etc. BUT the next morning, after housekeeper had opened our door for 3 times and seen that we were still in bed, she started to wake us and I had to tell her that we had made an agreement at the reception about checking out at 12 instead of 11AM. THEN about 15 minutes later some man opened our door and told us that the check out time had already passed, so I told him the same I had told to the housekeeper. AND THEN we received a phone call and it was reception telling us that the check out time was almost an hour ago. Well, make your own conclusions about the work ethic and attitude there...
And finally, we had to store our luggage for couple of hours, and the luggage storing place was the "restaurant" where the breakfast takes place, between the tables and there was a note not to leave belongings unattended because the hotel is not responsible for them. A bit ironic or what.

Those are the reasons I'd rather call this place a hostel or an accommodation service instead of a HOTEL, because that title should imply some standards, even if it is a 3-star one.

The plus side is, that there was a good and no extra charge wifi connection.

If you are on a budget and looking for a place to stay for a 1-3 night trip then it's totally doable but I personally wouldn't go back in any case.

  • Stayed November 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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402 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Newcastle, United Kingdom
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed December 2, 2013

This hotel is well situated for visiting all the attractions with the public transport system located in under a few hundred yards. We got to Schipol Airport and took the 197 bus from stand B on the plaza - this drops you off within a few hundred yards of the hotel. There are a few restaurants locally and an excellent underground supermarket of Sainsbury's quality. This is an ideal hotel for the Concert Hall and the Van Gogh museum.
The hotel room was small and clean. The bathroom had no toilet lid so you had to be careful in case you dropped anything down the loo! The room was freezing as the radiator was blocked off by the bed headboards. The kettle couldn't be used as the 2ft of lead was too short to reach the 4ft socket - stupid!! We had no hot water for one day. The net curtains had brown lumpy whatever stuck to them. The electrical socket under the desk looked like a fire waiting to happen with loads of poor looking wiring. The towels had holes in them. The television was stuck on one channel. Reception were not really bothered about any problems - they just said things were being attended too! I never got my promised extension lead yet!!
Breakfast was nice with plenty of meat and cheese to choose from. I would go to this area again but not this hotel!!

  • Stayed November 2013, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed November 22, 2013

Ok for the price room was clean and basic. Is a good location for the museum district. Never tried the breakfast as we just use the hotel to sleep and eat out whilst we are away. Only negative is the people on reception were quite rude due to their poor grasp of speaking English they would struggle to understand you then just walk away

Stayed June 2013, traveled as a couple
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A TripAdvisor Member
4 of 5 stars Reviewed November 10, 2013

The room was clean but not very big. The breakfast was very good with a broad selection of quality food. Scrambled eggs, boiled eggs, a variety of bread, cereals, ham, cheese etc

Nice, service minded staff.

Good location in the most expensive shopping street :)

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Easytobook.com

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Singapore, Singapore
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed November 8, 2013 via mobile

We stayed there for 3 nights. The room was very clean and the breakfast selection was very good. My only complain with the room was that we had problem with the shower head. It wasnt working well and the hot water was intermittent.

  • Stayed November 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Norwich, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed November 3, 2013

We booked this hotel through a travel agent for my husband, myself and our two sons of 13 and 15. We wanted a quad room as we were unfamiliar with the hotel. I was a bit apprehensive as looked at many of the reviews the week before we travelled and was wishing that we had booked somewhere else but it really isn't half as bad as some people are making out! I took note of asking to look at the room before accepting it and the helpful man (slim and handsome with very dark slick-backed hair!) gave two room cards and asked to choose which one we preferred after looking at them. They were both on the 3rd floor (as I had taken note of the fact that it was better to be on the upper floors). We took room 366 on the garden side (even though the room on the street side was a bit larger). The room was clean with very clean bed linen and towels (new ones if required each day). It smelt smoky at first but that odour disappeared throughout the 4 days we were there. However, the bathroom did have a strange smell in all the time (I had read about this in other reviews) which I expect was some sort of drainage problem (?!) so that was the only unpleasant thing. The room was adequate even with teenage boys sharing and the beds although small were OK. There is so much to see and do in Amsterdam, you are hardly in the room. The breakfast was fine and so was the dining room. A usual continental breakfast and the coffee was OK. The staff didn't seem that happy at breakfast but perhaps that was because a few people take food with them for their lunch (hence the notice in English on the wall saying "east as much as you like but don't take any food out with you" (fair enough). It was also good to be able to have breakfast between 7 and 10am. All the staff we saw at reception were helpful. We saw about 4 different people at different times of the day and if you spoke to them politely then they were helpful and polite to you and helped us find our way around. (I can't help wondering if those reviews where people complain about rudeness at reception was because they were rude themselves!). All in all, we would stay there again but perhaps check that there were no unpleasant smells coming from the bathroom. Oh yes, the location was very good - right near Vondelpark and not far from Museumplein. (Do be careful of all the mad cyclists around). Do visit Anne Frank House and Nemo as they were both excellent.

Room Tip: Check the bathroom for any unpleasant smells before agreeing to have it.
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  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed November 1, 2013

No time to waffle so keep it to the point: noisy room on ground floor got moved to 3rd floor with leaking shower (got fixed 2 days later). Threadbare, ripped & mascara stained towels. No plugs.
Mattress toppers that fall off the bed base . Miserable female staff at reception and in the dining room. Musty smell in dining room plus cramped as chairs are too big for small tables.
Upmarket street but disappointing hotel. Wouldn't return and certainly won't be recommending it to any of my friends.

Room Tip: Don't unpack until your satisfied with the room they 1st give you.
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  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel City Garden Amsterdam

Address: P.C. Hooftstraat 162, 1071 CH Amsterdam, The Netherlands
Location: The Netherlands > North Holland Province > Amsterdam
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
Ranked #238 of 346 Hotels in Amsterdam
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel City Garden Amsterdam 3*
Number of rooms: 70
Reservation Options:
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Also Known As:
City Garden Hotel Amsterdam
City Garden Amsterdam

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