Room booked a month in advanced directly with the Hotel. By mail I asked for a twin or double room and underlined that I didn't want a bunk bed room. They confirmed by e-mail - (sure no problem!!!)
When we arrived, the girl at the reception gave us a bunk bed room!!! WHAT?? I had the e-mail to prove I asked not to be put in a bunk bad, but the manager was so rude and didn't even make me a discount or a refund. INCREDIBLE!!! Like they did it on purpose!!!
In the room (310) the window was broken and the hair dryer too. I had to sleep with my hair wet and it was cold, plus the shower didn't drain well and in no time it was water all over the floor! We mentioned that to the reception and they replied..."all rooms are like that!"...Not an excuse, an apology....Terrible!!!
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- Also Known As:
- Inner Amsterdam Hotel Amsterdam