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“Good hotel which would benefit from more attentative friendly staff.” 3 of 5 stars
Review of WestCord Art Hotel Amsterdam

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WestCord Art Hotel Amsterdam
4.0 of 5 Hotel   |   Spaarndammerdijk 302, 1013 ZX Amsterdam, The Netherlands   |  
Hotel amenities
Ranked #55 of 343 hotels in Amsterdam
GreenLeadersSilver level
Gateshead, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Good hotel which would benefit from more attentative friendly staff.”
3 of 5 stars Reviewed 4 weeks ago

I don't want to be a reviewer that posts a review based on personal opinion and telling everyone to avoid etc.. I will state exactly what I experienced and give the facts (good & Bad) for you to make your own mind up.

Me and my partner were part of a larger group. The price of the hotel is reasonable however the location does let it down because what you save in room rates you make up for in Taxi with an average cost of 23euro per trip into the City centre. That is not a bad point as to book the hotel you must already be aware of the location, it's just meant purely to say it's maybe worth spending a little extra to be more central as the savings in taxi fares would offset the extra hotel costs.

The actual hotel itself impressed us all as we expected a lot worse giving what we paid. To compare the rooms I would liken them to the Premier Inn rooms if you have ever stayed in those.

Good points:
* Clean hotel
* Great food
* Good facilities including two large swimming pools (we didn't use them so cannot comment on the water quality/temperature)
* Clean rooms
* Great art detail throughout

To summarise we couldn't really fault the hotel itself. However all of the bad points come from service:

Bad Points:
* The first small issue encountered was the room card not working after day one. The lifts are activated with the passes. We went in the lift following other guests. Only to discover our pass stopped working when we were on our floor. We then had to go down the stairs to reception to reactivate them only to trail back up.

* The cleaner left a cleaning product top and a used cloth in the bathroom (again trivial and prob a one off but I want to list everything).

* We ordered food the first morning as the full group and the service was painfully slow. A party member had to actually go to the staff to ask if they would servce us. The staff need to pay more attention to who is awaiting service and tend to them.

* me and my partner dined alone the following morning @12:00. Firstly we went to greet the group outside in the sunny terrace to say good morning ans that we will dine inside. On our return back into the hotel the male staff member was closing the door which we came through. He told my patner there was another door around the corner. When asked is he expects us to walk all of the way around when there is clearly this entrance. To which he relunctanly allowed us back through.

* When we did sit to eat the service gradually ground to a halt. Initially we asked for orange juice to be told "Sorry the juice dispenser is being washed", what kind of bar cannot serve orange juice @12:00?? After eating we asked for the dessert menu. The waitress never returned for over 30 minutes and when she did she brought the bill without being asked for it and without asking us if we actually wanted to order a dessert. She placed the bill on the table and walked off quickly without us having a chance to even speak needless to say we skipped dessert as we had a plane to catch and at that level of service were doubtful we would make it if we had to wait as long for dessert. We wanted to rejoin the group and we waited over an hour for her to actually take the payment. My partner finally gave up and went and asked her to take payment. She was she would be over with the card machine soon. Over another 30 minutes passed and only when we got up and joined the group and took the bill with us did she show for payment. All of this was whilst she was standing at the bar talking to their colleagues and also when there were hardly any guests sitting down so it's hardly because they were too busy.

* Another issue was for the friend who did the booking. Upon checking out it turned out they have made a mistake with the booking and hadn't talken payment for 5 of the rooms. It took them over an hour to sort that out.

This is a great hotel as in the building, rooms and the layout. It is seriously let down by the very ignorant staff who do not seem to care about people awaiting service.

  • Stayed June 2014, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
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English first
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

My wife and I have just come home from Amsterdam today and WestCord Art Hotel was everything we expected...and more. Beds are great and very comfortable, staff is helpful in any possible way, the hotel is beautiful, and that water with lime and mint on the reception desk is also a nice touch:) All in all, when we come to Amsterdam we will be in the same hotel again

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Riga, Latvia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Quiet area. At the same time it's only 20 min walk to / from center of Amsterdam.
Bus (#48) stop is very close to the hotel.
Beautiful paintings inside the hotel.
An ideal place to stay during your visit to Amsterdam.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My friend and I stayed here for 3 nights for a long weekend in Amsterdam. The hotel itself was beautiful inside with some wonderful pieces of art and the rooms were so clean and modern. The staff were also really nice and friendly.
The hotel is not in the centre of town which is actually quite nice as you can get away from the craziness of Amsterdam for a while, but it is close enough to the centre only 10 mins on a 22 or 48 bus which run every 10 minutes so you are never waiting long to get into town. If I was to come back to Amsterdam I would 100% stay here again as it was modern, fun and perfectly placed for a long weekend.

Room Tip: Our room faced onto the pool area which was nice and quiet at night and had some fun art to look at.
See more room tips
  • Stayed June 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belo Horizonte, MG
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Despite not being a central hotel, it is easily accessed by the line 48 (bus stop right in front of the hotel), which conveniently runs every 10 minutes. And if you fancy a walk, within a 20 minutes you can reach the central area with loads of bus and tram lines available.

It’s a trendy hotel with artistic and creative design. I loved it. The room is great, clean and spacious, so it is the bathroom. A kettle with tea and coffee was also available in the room. When we got there , there was a personalised welcome message written in a card. Just a small detail, but it makes you feel special. Wi-fi works well all over the hotel.

The hotel bar is very nice, with a lovely and pleasant external area (terrace).

The receptionists were all friendly and helpful. Highly recommended!

Tip: while using the Amsterdam public transport (either buses or trams) don’t forget touching out every time you get off, otherwise you’ll get a penalty :)

  • Stayed June 2014, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Morpeth, United Kingdom
1 review
5 of 5 stars Reviewed June 23, 2014

From our arrival to our departure we were made to feel very welcome. Staff were excellent, rooms gorgeous and the bar and terrace were fabulous. Slept really well - hotel nice and quiet during the night. Would definitely recommend.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about WestCord Art Hotel Amsterdam

Address: Spaarndammerdijk 302, 1013 ZX Amsterdam, The Netherlands
Location: The Netherlands > North Holland Province > Amsterdam
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Green Hotel in Amsterdam
#23 Best Value Hotel in Amsterdam
#34 Luxury Hotel in Amsterdam
#41 Business Hotel in Amsterdam
#42 Romantic Hotel in Amsterdam
#42 Family Hotel in Amsterdam
Price Range (Based on Average Rates): $$
Hotel Class:4 star — WestCord Art Hotel Amsterdam 4*
Official Description (provided by the hotel):
Art Hotel Amsterdam is on the edge of the old centre of Amsterdam, 10 minutes by public transport. The hotel is on the border of Spaarndammerbuurt which is renowned for the world famous Amsterdam School-building 'Het Schip', making it a wonderful area with much to discover. The hotel is easily accessible by car or public transport (bus 48, stop Hem-point). Art Hotel Amsterdam has 190 modern hotel rooms, all with free WIFI internet. In the public areas is an art gallery of the famous Dutch artist Herman Brood. Also in the rooms you will find art above your bed. The Art Brasserie is open daily for a la carte breakfast, coffee to-go, lunch, drinks and dinner. Next to The Art Brasserie is restaurant The Gallery, also used as breakfast restaurant. Adjacent there is an outside terrace with bar and a public open air swimming pool. ... more   less 
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Also Known As:
Tulip Inn Amsterdam
Amsterdam Tulip Inn

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