I booked for 2 nights online to stay at Dam Hotel. The took an extra 210 euro out of my account without even telling me. They said this charge was incase I didnt turn up after booking online. They had nothing on their website about this extra charge. After I turned up and paid for the full accommodation, they did not return my 210 euro. Didnt even mention they had taken it. It wasnt until my card kept declining and I checked my account that I realised they had taken the 210 euro. When I confronted them at reception, they said they will return it in 7 days. (What was the point in getting it back in 7 days when I was leaving the country the next day!!) So demanding for it to be returned, they said they had done the transaction and returned the money into my account. IT WAS NOT RETURNED. After more confrontation, they said it might take a few days for the transaction to go through. Over a week later, back in my own country thousands of miles away, I STILL HAVE NOT RECEIVED MY 210 EURO. THEY SCAM YOU. DO NOT BOOK HERE. BE WARNED!!!
Also the rooms are TINY. Barely any space at all. We had to take turns opening our suitcases because of such little space. They say free wifi available, BUT IT DOES NOT WORK, Only on the first floor, but every other floor, the wifi does not work. WORST PLACE TO STAY, TERRIBLE SERVICE, TERRIBLE RECEPTION.
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- Also Known As:
- Dam Hotel Amsterdam