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“beware the €150 charge on check in !!!” 1 of 5 stars
Review of Moevenpick Hotel Amsterdam City Center

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Moevenpick Hotel Amsterdam City Center
4.0 of 5 Hotel   |   Piet Heinkade 11, BR 1019 Amsterdam, The Netherlands   |  
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Ranked #40 of 344 Hotels in Amsterdam
GreenLeadersPlatinum level
Paisley, United Kingdom
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
82 helpful votes 82 helpful votes
“beware the €150 charge on check in !!!”
1 of 5 stars Reviewed July 27, 2009

we arrived on a Friday afternoon having booked a 3 night city break through Thomas cook , having paid this in full , we would have thought that the spending money we took with us , would be to explore , eat , and buy gifts , HOW WRONG WE WERE !!!

upon arrival at the hotel , we were not greeted in the usual standard expected from Movenpick staff, in fact it was more like down right hostility , the trip had been booked for 3 people and paid for 3 people so when we arrived , it was a bit concerning that they thought there was only 2 of us .

The next problem was when the receptionist demanded a €150 deposit I have never been asked for this when checking into a hotel booked on a pre paid trip, of course this could have lead to some embarrassment, if one had been on a budget.. oh also don’t try to pay by bank card they want a credit card .. or will pay your money back in cash

I don’t think any one ate in the restaurant apart of breakfast ( included in our price) as it was a bit of a rip off and you can get a sub way sandwich 5 mins along from the hotel , or jump on either a 25 or 26 tram which will take you into town

would I recommend this hotel ..quite frankly no I am no longer passionately Swiss ( Movenpicks catch phrase)

  • Stayed July 2009, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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lancashire
Contributor
18 reviews 18 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed July 15, 2009

Having taken previous trips to Amsterdam and done all the usual touristy things, my friends and I hoped to get a different feel for this wonderful city. The 3 of us (All female in our mid 30's) spent the weekend at the clean, comfortable and stylish Movenpick Hotel which is just one tram stop along the harbour from Centraal Station. The hotel was excellent value for money and the staff extremely courteous. We agree that we would definitely stay there again.
Eating out in the city can be very expensive. We wanted to find somewhere that provided fresh, tasty local produce at reasonable prices. We most definitely found this in La Place. Just visiting is an experience in itself. There are stands offering fresh uncooked foods which you choose from and the staff cook in front of you to your liking. We especially liked the stir fry stand where we each filled a bowl with veg of our choice, picked a meat (Or prawns) and this was stir fried for us with option of sauces. I had mine with noodles and took a glass of freshly squeezed orange juice. This came to a little over 10euros. Food can be eaten up or downstairs in the airy eating areas.
Having tried various coffee shops on previous visits, we were very impressed by Barney's. On one side of the road there is Barney's coffe shop where people can smoke and drink soft /hot drinks and on the other is Barney's licensed cafe bar serving delicious snacks. We went on Sat evening and enjoyed cocktails and DJ playing RnB. People brought their own smoke and it was a really atmospheric and chilled evening...well worth a visit.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton
Senior Contributor
23 reviews 23 reviews
20 hotel reviews
Reviews in 18 cities Reviews in 18 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed July 9, 2009

Out of 6 hotels we stayed in during our trip, the Moevenpick was the highlight. Since we were only staying one night, we were upgraded to the executive floor, so I’m not sure if all the rooms in the hotel are similar to ours. The room was excellent; very stylishly and tastefully decorated, comfortable, and clean. The room was air-conditioned and had complimentary wifi. The view over the harbour looking at central Amsterdam was absolutely amazing. Definitely a room worthy of the hotel’s 5-star claim. We booked through Priceline, so the room was excellent value considering the price.

From desk staff were friendly and helpful, and the hotel offers a free shuttle to Amsterdam Centraal Station every half-hour. This was very convenient, although Amsterdam Centraal is a quick 12-15 minute walk if you decide to skip the shuttle.

The only downside to this hotel is the location; while still centrally located, there is not much of anything near the hotel in terms of restaurants and shops. If you don’t want to eat at the hotel restaurant or the café in the concert hall next door, you’ll have to walk or take the tram or shuttle to nearer Amsterdam Centraal to find anything. This isn’t a huge issue if the weather is decent, but in the cold or rain it could be an issue since much of that walk is quite exposed to the elements.

  • Stayed June 2009, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
California
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 6, 2009

This hotel is stunning. The rooms are very spacious, and offer you views to die for. The food was also excellent. You are only 5 min from central station and the hotel has a free shuttle service to the central station and the tram is also right in front of the hotel. This hotel was quite, peaceful, in excellent condition since it was just built 5-6 years ago. The restaurant serves excellent food and customer service is top of the line. The only issue I had was that the blow dryer provided in the room was broken and the hotel did not have extra ones to replace the broken one with. So, for the four days we stayed there I could not do my hair. That would be my only recommendation for management and is to make sure you they have extra blow-dryers. I would still give this hotel a rating of excellent, even with the small blow-dryer issue.

  • Stayed July 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 1, 2009

location-hotel shuttle to central station within minutes; open view. Housekeeping inconsistent quality. Understaffed especially in restaurant and front desk during peak hours. Broadband speed quite slow. Executive Lounge very private. Room amenities sufficient. Complimentary Nespresso and good selection of teas make the room welcoming.

  • Stayed June 2009, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona
Top Contributor
60 reviews 60 reviews
54 hotel reviews
Reviews in 56 cities Reviews in 56 cities
124 helpful votes 124 helpful votes
5 of 5 stars Reviewed July 1, 2009

This hotel includes itself with other hotels claiming to be part of the 'city center.' Technically it may be. However, this particular hotel is a bit remote (on the fringe of the City Center). It is reasonalbe close to the main train station. A 15 minute walk. Mostly unprotected from weather. There is a hotel shuttle that runs every 30 minutes from/to train station. Also a city tram/train. Walking is quickest. But it is a 15+ walk to reach most all areas of Amsterdam. That is why you may have read complaints from others about hotel not being in the City Center. Again, I would say it is on the fringe.
What a wonderful hotel. I avoid giving Excellent scores. To me Excellent means I received services far greater than expected. Rare!!! We had an11th floor corner room over looking water/train station/amsterdam. Closing, I recommended this hotel to some friends. The best price they could get was no where close to what I paid. Hence, the perfect 5 for Value.
My only complaint is that the bathroom door is frosted glass. When someone is in the bathroom the bathroom light brightens the rest of the room.

  • Stayed May 2009, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 30, 2009

This was as expected a neat and a clean hotel with everything functioning punctually. Moevenpick is a Swiss-owned chain - even though this one is in Netherlands.

The rooms were very clean, concierge (especially Daniel) was very helpful.

The only nitpick is that the service at the restaurant was very slow - the food was excellent!

  • Stayed June 2009, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Moevenpick Hotel Amsterdam City Center

Address: Piet Heinkade 11, BR 1019 Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#2 Green Hotel in Amsterdam
#25 Business Hotel in Amsterdam
#27 Luxury Hotel in Amsterdam
#29 Romantic Hotel in Amsterdam
#31 Family Hotel in Amsterdam
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Moevenpick Hotel Amsterdam City Center 4*
Number of rooms: 408
Official Description (provided by the hotel):
Welcome to the Movenpick Hotel Amsterdam City Center. With a prime location in the city of Amsterdam, this elegant hotel is the ideal venue for your executive travel, meeting and conferences or private ventures in matters of art and culture. ... more   less 
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Also Known As:
Moevenpick Hotel Amsterdam City Amsterdam
Movenpick Hotel Amsterdam

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