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“Modern but still marvellous” 5 of 5 stars
Review of Moevenpick Hotel Amsterdam City Center

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Moevenpick Hotel Amsterdam City Center
4.0 of 5 Hotel   |   Piet Heinkade 11, BR 1019 Amsterdam, The Netherlands (Eastern Docklands (Oostelijk Havengebied))   |  
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Ranked #47 of 356 Hotels in Amsterdam
Certificate of Excellence
GreenLeadersPlatinum level
Essex/Suffolk border
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Modern but still marvellous”
5 of 5 stars Reviewed February 25, 2014

My wife and I stayed here for three nights and initially were slightly disappointed that the hotel is by the harbour, a short walk away from the "old" town and the canals. We normally tend to go for "quaint" and this tall modern building was anything but. However, we were very impressed from the moment we arrived by the welcoming staff on reception.

Even better news was that the booking we had made involved an upgrade to an Executive Room. This was on the top (20th) floor and the view from the window when we walked in, of the city and the harbour at dusk, was simply stunning. We turned off the lights in the room and just stood there for several minutes looking out.

No doubt virtually the same view was available from many non-executive rooms on the floors below ours. However, what they wouldn't get was access to the Executive Lounge which is described in other reviews and was a real bonus. We don't really like watching TV in our bedroom and spent some time in the lounge watching the Winter Olympics on the set there. On returning from a day sight-seeing it was really nice to relax before dinner eating canapés and drinking wine, which was regularly topped up by the very attentive staff. Tea, coffee and soft drinks were always available as well. We also ate our breakfasts in there which was probably a bit more relaxed than the main dining area, although the food from the buffet was just the same for everyone.

We had dinner in the hotel every night and on day one went down to the Silk Bar, where the chef does a daily "special" with an inclusive drink, as well as the normal menu. On this occasion it was a stir fry and was really excellent. The second night was actually my wife's birthday and we decided to eat in the main Silk Road restaurant. We both ordered steaks and these were both delicious. The service there was excellent and very friendly. The restaurant manager came and chatted to us and, realising that my wife was celebrating her birthday, personally brought us a complimentary dessert to share (we had not mentioned the birthday beforehand so she missed out on the bar of chocolate referred to in other reviews, although this was not really needed as there was always a huge pile of Swiss chocolates in the lounge). The dessert was a very nice touch that certainly made the evening feel very special. Our only disappointment was on our last night when we returned to the Silk Bar on "burger night". Unfortunately we were a bit late arriving and the bar was really busy with delegates to a conference. It took quite a while to place our order and, having asked for them to be well done, our burgers arrived very pink indeed and had to be sent back. No quibbles and profuse apologies were forthcoming from the staff, but we were very late eating in the end.

The location of the hotel turned out not to be any problem at all as there is a free half-hourly hotel shuttle bus to and from the central station where all the other transport links are located. There is also a tram stop just across the road and one of the canal bus routes includes a stop for the Cruise Terminal which is next door to the hotel. Apparently the visiting cruise ships are an added sight for guests at the hotel during the summer.

Our first visit to Amsterdam was really enjoyable and this was largely due to the hotel and its excellent staff. We would strongly recommend it to anyone who likes the facilities of modern hotels but generally finds them a bit impersonal. Admittedly, it was not very "Dutch" but this was more than made up for by the Swiss chocolate and ice cream that Moevenpick do so well.

Room Tip: Rooms are no doubt all high quality but those on the upper floors will enjoy the best views of the c...
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  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerAmsterdam, Manager at Moevenpick Hotel Amsterdam City Center, responded to this review, February 27, 2014
Dear Swannery,
Thank you very much for your detailed and extensive positive feedback. This is much appreciated and important for our entire team, as well as for our future guests.
We are truly pleased to read you enjoyed all benefits which include a Suite, and hope you and your wife enjoyed celebrating her birthday. A late congratulations again!

We defenitely hope to welcome you again in the future.

Kind regards,
Daniël Kaan
Hotel Manager
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3,302 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (713)
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English first
Hebburn, United Kingdom
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed February 24, 2014

This the second time we have visited Amsterdam in the past two years. After comparing prices the first time, we found it much cheaper to stay in a B&B. After some research, we found this hotel to easily be on a par price wise with a good B&B.
We stayed at this hotel for three nights from Friday 14th Feb. The rooms were perfectly soundproofed. once inside we did not hear another person. meals were reasonably priced for a 4 star hotel and the service was very friendly. I had what they called a house steak and I could easily put it into one of the top ten steaks I've ever eaten. the bar area was also very inviting and again reasonably priced.
at only ten minutes walk to Amsterdam central, I would recommend this hotel highly.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerAmsterdam, Manager at Moevenpick Hotel Amsterdam City Center, responded to this review, February 26, 2014
Daer AlandChris1993,
We are pleased to read you have enjoyed your second stay with us again, thank you for your trust in our hotel.
Your compliments regarding the quality and of our food and the sevrice of our staff are much appreciated and have been shared with our staff already.

We hope to welcome you again in a near future!
Kind regards,
Daniël Kaan
Hotel Manager
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Liverpool, England, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed February 24, 2014

I stayed here on the 1st February 2014 for my 40th Birthday. A surprise trip made possible by my wife.Knowing how fussy I was about flying she booked a P&O mini cruise which meant 2 nights in the cruise ship and a night at this Hotel.How it is not 5 star is a mystery.The place oozes class.We were put on the 17th floor (which was a request) and the view is nothing short of spectacular! The staff are more than welcoming and they even recognised my birthday in the way of a big bar of swiss chocolate! The rooms are very spacious and clean and has everything you need. We drank in the bar which was cheaper than some of the Amsterdam pubs and we had a 1st class meal in the restaurant.Granted, it was quite expensive but you get what you pay for and the steak was delicious.Overall the whole mini cruise and amsterdam was a fantastic experience and I cannot wait to do it all over again very soon.
TIPS:
Tram station 26 is right out the front of the hotel.Amsterdam centraal is 1 stop on it.Pay 2.70 euros for riding the tram for one hour or buy a 48hr pass for 7.50
The hotel is only a ten minute walk from Amsterdam centraal train station but beware a taxi will cost you 10 euro's to get there ( we found out)
The pubs and bars will charge you a 50 cent fee for using their toilet, including McDonalds!
The hotel requires a deposit on a credit card when you get there of 50 euro's ( I suppose this is in case of breakages )
We asked for an extension on the room on the day we were leaving ( normally depart by 12.00) but the hotel gave us the room until 2.00pm at no extra charge.

Room Tip: rooms on the upper floors give a better view.
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  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerAmsterdam, Manager at Moevenpick Hotel Amsterdam City Center, responded to this review, February 26, 2014
Dear djstan2013,
Thank you so much for taking the time to share your positive experiences with us, this is much appreciated! A late congratulations again on your 40th birthday. We hope your minicruise has been pleasant. We are pleased to read you were pleasantly surprised and you enjoyed your stay with us.

Anytime you decide to re-discover Amsterdam again, please stay with us.

Kind regards,
Daniël Kaan
Hotel Manager
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Huddersfield, United Kingdom
Level Contributor
38 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed February 23, 2014

My partner and I stayed here for a weekend in February to celebrate my 23rd birthday. It was amazing. We booked an executive room (which is definitely worth the money!) - this meant we had a room on the 20th floor with amazing views, complimentary buffet breakfast, complimentary mini bar and access to the executive bar which did free drinks and nibbles on an evening. The little touches in the hotel made the stay what it was. On the Saturday, we arrived back to the room to a bar of chocolate and a Happy Birthday card from the guest relations team! - how thoughtful. I couldn't have asked for more. The room was impeccable also!
The staff were so willing to help and always had a smile on their faces. Such a perfect stay - we will be back!

  • Stayed February 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerAmsterdam, Manager at Moevenpick Hotel Amsterdam City Center, responded to this review, February 24, 2014
Dear krystinaf,
We are more than pleased to read you received a warm welcome with a smile upon your arrival and stay, and a late congratulations again on your 23rd birthday!
Your friendly comments regarding our fine service and extra attention are very motivating for our entire staff and therefor have been shared already.

Please conatct us directly for your next stay, we are happy to assist.

Kind regards,
Daniël Kaan
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Catterick, United Kingdom
Level Contributor
50 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed February 22, 2014

Initially I couldn't believe how far away the hotel was from the centre of Amsterdam so I started out my 4 day trip a little disappointed, the hotel did not do much to improve on this. On arrival the staff were helpful but tried to get me to pay all sorts of extras that I did not want or need, our room was on the 7th floor so we had some pretty good views over the river and more industrial side of the city. The room was clean and modern and we comfortable. Although there was a shuttle service from the hotel to central station you had to book onto the service which did not allow any flexibility in our day planning. We had to plan a good 20 minute walk to and from the city centre and dragging around a young child turned into a nightmare.

Room Tip: Higher floors have better views
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  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerAmsterdam, Manager at Moevenpick Hotel Amsterdam City Center, responded to this review, February 24, 2014
Dear Samantha M,
Thank you very much for your valuable feedback. We are sorry to hear our location just outside the citycenter disappointed you. Upon arrival we ask our guests to leave a guarantee (either by cash or credit card) for additional extras, however this is not a payment. We apologize if this has been unclear for you.
Thank you for your positive remarks regarding our clean and comfortable room.

We hope to have an opportunity to welcome you again in a near future.

Kind regards,
Daniël Kaan
Hotel Manager
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Amsterdam, The Netherlands
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed February 20, 2014

On the 16th Floor we had a magnificent view, we became reluctant to leave the room because we enjoyed it so much. The hotel is nice, the room was comfortable with very good beds. The hotel itself is not located in a neighbourhood, iti s naar the water, but close to the city center.

Room Tip: Higher floors, locaties on the west we think you have the best view.
See more room tips
  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerAmsterdam, Manager at Moevenpick Hotel Amsterdam City Center, responded to this review, February 21, 2014
Dear Ellen H,
We are happy to learn your stay with us has been so pleasant, and you loved the stunning views from your room on the 16th floor!
You are more than welcome to stay with us again, please do contact us directly.

Kind regards,
Daniël Kaan
Hotel Manager
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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed February 19, 2014

On arrival they said they had no rooms left. But ours had already been booked and paid for. They said we could upgrade for a price. I refused this as they had given our room away there mistake. After a bit of upset and feeling extremely annoyed they gave us the upgrade for free. Barr from the bad experience on arrival. The hotel in itself is very nice and the views. Very close to central station and Amsterdam Central. The breakfast wAs very good. With a wide variety and was hot and fresh the staff were very helpful and very polite. I would stay here again and have already recommended it to family and friends. I will be staying here again

  • Stayed January 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerAmsterdam, Manager at Moevenpick Hotel Amsterdam City Center, responded to this review, February 21, 2014
Dear Chiefmesser,
Thank you for choosing our hotel and sharing your experiences with us. We are sorry to hear your check in procedure has left you with an unpleasant taste. Please be assured this has our highest attention. Besides this, we are pleased our hotel and staff met up to your expectations.
We put a lot of emphasis on our quality and service, and it is encouraging to see this pays off.

Should you decide to stay with us again, please contact us personally.

KInd regards,
Daniël Kaan
Hotel Manager
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Additional Information about Moevenpick Hotel Amsterdam City Center

Address: Piet Heinkade 11, BR 1019 Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam > Eastern Docklands (Oostelijk Havengebied)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#3 Green Hotel in Amsterdam
#25 Business Hotel in Amsterdam
#33 Luxury Hotel in Amsterdam
#33 Romantic Hotel in Amsterdam
#44 Family Hotel in Amsterdam
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Moevenpick Hotel Amsterdam City Center 4*
Number of rooms: 408
Official Description (provided by the hotel):
Welcome to the Movenpick Hotel Amsterdam City Center. With a prime location in the city of Amsterdam, this elegant hotel is the ideal venue for your executive travel, meeting and conferences or private ventures in matters of art and culture. ... more   less 
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Also Known As:
Moevenpick Hotel Amsterdam City Amsterdam
Movenpick Hotel Amsterdam

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