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“Decent hotel, but need to balance location with value” 3 of 5 stars
Review of Moevenpick Hotel Amsterdam City Center

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Moevenpick Hotel Amsterdam City Center
4.0 of 5 Hotel   |   Piet Heinkade 11, BR 1019 Amsterdam, The Netherlands   |  
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Ranked #39 of 344 Hotels in Amsterdam
GreenLeadersPlatinum level
London, United Kingdom
Senior Contributor
47 reviews 47 reviews
32 hotel reviews
Reviews in 33 cities Reviews in 33 cities
23 helpful votes 23 helpful votes
“Decent hotel, but need to balance location with value”
3 of 5 stars Reviewed September 21, 2013

This is a pretty new hotel in a re-developed area of Amsterdam. If you are looking for something bang in the centre, this is not it. I spend a lot of time in Amsterdam, mainly for work, so know it pretty well. As nice accommodation in Amsterdam though, this is fine. You just need to weigh the distance from everything against price, time, etc.

As a newish hotel I thought the rooms, lobby, and gym were all of a good quality. My room was spacious and even had a sofa under the window. I was disappointed with the wi-fi. Either charge and give good quality or make it free and give good quality. Crappy free wi-fi is not the way to go.

Despite some of the reviews, this is not a central hotel. It is a solid 10-15 walk to the central station (and I walk like a New Yorker), but it does have the #26 tram right in front, which is one stop to the the central station. To get to the Museumplein, Leidseplein, RLD, or places like that, you are at least 30 minutes away by public transport. There is also a taxi stand right in front.

Another alternative nearby this hotel is a brand new Doubletree that also has a Starbucks, if you are into that kind of thing, on the ground floor instead of ever more Douwe Eberts. To be more central in a similarly priced chain hotel, I'd look toward the Radisson Blu in the centre or one of the other chain hotels around the Leidseplein.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerAmsterdam, Manager at Moevenpick Hotel Amsterdam City Center, responded to this review, September 23, 2013
Dear Andrew F,
Thank you very much for sharing your extensive feedback with us. We are, as you say, located just outside the busy city centre. Besides the public transport we also offer a free shuttlebus to the Central Station (advance booking needed). We are happy to hear your stay was a pleasant one, and apologize for the WIFI being disfunctional, please be assured this has our attention.

We hope to welcome you again in the future, either for business or leisure purposes.

Kind regards,

Daniël Kaan
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,464 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (569)
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Frisco, Texas
Contributor
19 reviews 19 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 20, 2013

Amsterdam is a great city and we really liked this modern and exceptionally clean hotel. There is a free shuttle from Centraal to the hotel which definitely helps. No matter it's a short walk from Centraal to the hotel if you can't hop on a shuttle. The bicycle rental (just under the hotel) is way convenient and would also recommend it. Just sad we didn't know it was there until we were almost gone.

Room Tip: Ask for a room up on the top floors, great view of the pier.
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  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerAmsterdam, Manager at Moevenpick Hotel Amsterdam City Center, responded to this review, September 23, 2013
Dear Laurasaleem,
We are pleased to read your stay has been pleasant and you enjoyed the city of Amsterdam.
Thank you for your kind words regarding the hotel being modern and the cleanliness, this is much appreciated.

Anytime you plan your next visit to Amsterdam, please stay with us again.

Kind regards,

Daniël Kaan
Hotel Manager
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South Bucks
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed September 19, 2013

Stayed here for 2 nights, perfectly located for the meetings I had at the Passenger Terminal. Easy to get into central Amsterdam (15 minute walk or one stop on tram 26). Room was typical chain hotel, but spacious enough and clean. Nice to be offered choice of floor, king size or twin bed, shower or bath etc on check-in - bed was very comfortable and large walk-in shower had good water pressure. Food was surprisingly good - had room service when I arrived (only took 20 minutes, no service charge for delivery), and lunch in the restaurant one day which was also very good. Nice to have a fridge in the room that you can use for your own water etc. Staff were pleasant. Would stay more central if I was coming for leisure, but was very good for a business trip.

Room Tip: Obviously higher floors have better views (I was on floor 14 which had very good views), if you have...
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  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerAmsterdam, Manager at Moevenpick Hotel Amsterdam City Center, responded to this review, September 20, 2013
Dear Magslad,
Thank you very much for choosing our hotel and sharing your positive feedback with us.
We are happy to learn your F&B experience has been enjoyablen and you valued the choice of our different rooms. We are indeed located just outside the busy city centre, aiming to be a quiet place to stay. Our free shuttle bus takes you easily to the Central Station (please book in advance).

Either for business or leisure purposes, we hope to welcome you again soon.

Kind regards,

Daniël Kaan
Hotel Manager
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Edinburgh, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 19, 2013

My boyfriend and I stayed at the Movenpick at the end of August. We got a great deal through our airmiles, and after looking at the reviews i knew i definitely wanted to stay here. It has a great location literally a 5minute walk from Centraal Station, and only 15 minutes to Dam Square. The rooms were spotlessly clean, and very well decorated. The beds were huge and super comfy as well. The bathroom was amazing, the shower was huge and extremely luxurious. We were on the bed & breakfast board, and holy crap the choice we had. They had everything you could want for breakfast, even a woman making omelettes to order in front of you. There was a selection of everything for anyone, even the fussiest eaters. We were away on a trip for our anniversary, and to make it a bit special i asked for a bottle of champagne for when we arrived. I phoned the hotel and there was no fuss, they said it would be waiting for us when we arrived. It was waiting in our room, and even the presentation of the bottle and glasses was gorgeous. Try and get a room on the floors near the top, as the views are spectacular across the city. I would most definitely stay here again, and would recommend this hotel to anybody, no matter what the reason for your trip. I had a great time and hope to be back soon!

Room Tip: Get a room on one of the top floors - the views are amazing
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  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerAmsterdam, Manager at Moevenpick Hotel Amsterdam City Center, responded to this review, September 20, 2013
Dear KirstyyMcD,
We are happy to read your (more than) positive review regarding your stay with us. Congratulations on your anniversary! Your feedback is very motivating for us. We are indeed located close to the city center. Instead of a short walk to the Central Station, we also offer a free shuttle service from our hotel to the Central Station (booking needed).

Anytime you decide to visit Amsterdam again, please stay with us.

Kind regards,

Daniël Kaan
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Top Contributor
84 reviews 84 reviews
53 hotel reviews
Reviews in 38 cities Reviews in 38 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed September 19, 2013

The hotel is more like a business hotel but it's perfectly located if you are intending to see Amsterdam attractions. Walking distance from Dam square and the red light district. The room we had had a stunning view overlooking the canal. Breakfast was ok, nothing special. The only problem we faced during our stay was the slow WIFI connection in the rooms, even though it was free of charge. Overall, would stay here again...

Room Tip: Pick a room on a high floor facing the canal
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  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerAmsterdam, Manager at Moevenpick Hotel Amsterdam City Center, responded to this review, September 20, 2013
Dear fouadd123,
Thank you for sharing your feedback with us regarding your stay. We are pleased to learn your stay has been pleasant and you appreciated the beautiful room views.
Our apologies for the slow WIFI connections. Your feedback has been shared with the related department already.

We hope to welcome you again in a near future.

Kind regards,

Daniël Kaan
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed September 18, 2013

Generally the Moevenpick is a great choice for a stay in Amsterdam. It's convenient to the Tram, far enough away from the Dam square to be quiet but close enough that travel time to get there is minimal. The hotel is modern, the rooms clean and spacious (by European standards anyway) and the staff is polite and helpful. The view of the harbour from out our 9th floor room was beautiful. The negatives: the carpet was stained and in need of replacement as was the little couch under the window. The couch has a tear right in the middle of it and a couple of stains as well. Twice I ordered room service, and twice they got my order wrong. For the price of ordering room service I expect perfection not a ceasar salad missing both the chicken and the dressing. I gave them a second chance the next and they messed that order up as well. I walked away from my stay with the hotel happy and would use them again. I just would not order room service.

Room Tip: Requst a higher up floor as the view is great and less likely to be blocked by the giant cruise ship...
See more room tips
  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerAmsterdam, Manager at Moevenpick Hotel Amsterdam City Center, responded to this review, September 19, 2013
Dear shay281,
First of all thank you for your kind and extensive feedback regarding your stay with us, this is much appreciated. Your positive comments regarding our hotel, spacious rooms and friendly staff are very encouraging for us. Please accept our sincere apologies for your negative room service experience, clearly we were not performing ro our usual standards. We have reviewed your feedback ind etail with teh related manager. You will be happy to know, as a result of guest feedback like yours, we are cleaning all sofas and carpets in our rooms.

Thank you again. We look forward welcoming you soon.

Kind regards,

Daniël Kaan
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sandton, South Africa
Senior Contributor
36 reviews 36 reviews
22 hotel reviews
Reviews in 21 cities Reviews in 21 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed September 18, 2013

The Moevenpick is a well situated Hotel. It has good connections to Central Station - Either by Tram - which has a very regular service from outside the hotel - or a shuttle that will take you to the station Free of charge ( But please book the shuttle if you wish to go on it )

As far as the room are concerned - I cannot say that I was overly impressed. My first night I had no shower gel in my room - Having a shower can be quite dangerous and the water does spill over into the rest of the bathroom - please do take care when you get out of the shower. ( no non slip mats or precautions in the bath.

There was no complimentary water to drink in the room - and no note to say the water is safe - as begin used to traveling in Africa - you do not drink water in Hotels- but the water is safe to drink in the Movenpick .

Overall a pleasant stay - rooms were clean and a good breakfast

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerAmsterdam, Manager at Moevenpick Hotel Amsterdam City Center, responded to this review, September 19, 2013
Dear AMkenya,
Thank you for your kind and valuable feedback regarding your stay with us. We are happy to learn your stay has been a pleasant one. Thank you so much for bringing to our attention the issue of the drink water and the situation in your bathroom. We apologize for any inconvenience this caused you. Please be assured we will take this into further investigation.

We hope to welcome you again in a near future.

Kind regards,

Daniël Kaan
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Moevenpick Hotel Amsterdam City Center

Address: Piet Heinkade 11, BR 1019 Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#2 Green Hotel in Amsterdam
#22 Business Hotel in Amsterdam
#26 Luxury Hotel in Amsterdam
#30 Romantic Hotel in Amsterdam
#35 Family Hotel in Amsterdam
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Moevenpick Hotel Amsterdam City Center 4*
Number of rooms: 408
Official Description (provided by the hotel):
Welcome to the Movenpick Hotel Amsterdam City Center. With a prime location in the city of Amsterdam, this elegant hotel is the ideal venue for your executive travel, meeting and conferences or private ventures in matters of art and culture. ... more   less 
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Also Known As:
Moevenpick Hotel Amsterdam City Amsterdam
Movenpick Hotel Amsterdam

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