This hotel is in a perfect location and by the photos and descriptions on the website I was quite looking forward to the stay. I was given room 046 upon checking in and immediately noticed a quite unpleasant smell from the bathroom. I reported this to the front desk and it seemed they were aware of such a problem but not in that particular room. The gentleman I spoke to (who it later transpired was the manager) blamed the smell on the fact that housekeeping had not done something they should have done to the drains. I was moved to room 046 and immediately went out to explore the area. Upon returning to room 046 the dreaded smell had arrived in this room as well. I was too tired to deal with it so went to bed. First thing the next morning I reported this to reception and was given an upgrade to an Executive room - 015. I think housekeeping had forgotten to finish in this room as the blankets were not properly covering the bed, the Nespresso coffee maker was unplugged and sitting on the floor and there was no coffee or spoons to stir it with. The room itself was not what I would refer to as an upgrade from the first two. It was indeed larger but very dark and depressing and very dated. Fast forward to my final evening when I return back to the hotel and the smell has now appeared in the bathroom of room 015. The next morning I was awake very early (not sure if this was because of the smell) and was out walking through town and had breakfast. When I returned I went to report this smell to the manager. He claimed that the only thing he could offer me in terms of any compensation was a free breakfast (which I declined as I'd already had breakfast) and a refund of the city tax on the room which is 10 Euros - the reason he could not refund more was (according to him) was because I had booked and paid through Expedia! I would avoid this hotel at all costs. Also it claims to be 'near Dam Square' if you call 12 stops away on the tram 'near' then you'll be near! I don't call that 'near'
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- Also Known As:
- Park Plaza Vondelpark, Amsterdam Hotel Amsterdam
- Park Plaza Amsterdam
- Amsterdam Park Plaza
- Park Plaza Vondel Amsterdam
- Vondel Park Plaza Amsterdam