This was our second stay at this hotel, and so I was disappointed that the room offered was smaller than the one we had last time. However, it seemed OK at first. The noise coming from a neighbouring room was reported and dealt with swiftly.
However, there was a smell coming from the drains which was not pleasant. We put this down to stagnant water, and hoped that once we had used the shower and other facilities, the smell would dissipate. It did not, and when we returned to our room after being out all day, the smell was still there, and the bed had not been made. I commented to my husband that this was the first time I had stayed in a hotel without the room being cleaned.
We reported the smell to Reception in the early evening, but nothing was done. When we returned after dinner, we reported it again, and this time someone came and agreed with us that it was really not acceptable. S we ended up changing rooms at midnight.
The room we were moved to was much larger, and there was no smell from the drains.
I am very disappointed that we had to complain more than once before remedial action was taken. I might add that we had to pay the full price for the room.
This is a nice hotel in a quiet location, on a direct tram line to the station, and within walking distance of the museum quarter. The breakfast is very nice. Customer service is something that needs work, as well as some of the drains.
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- Also Known As:
- Park Plaza Vondelpark, Amsterdam Hotel Amsterdam
- Park Plaza Amsterdam
- Amsterdam Park Plaza
- Park Plaza Vondel Amsterdam
- Vondel Park Plaza Amsterdam