If I could give this minus I would!
We had one of the rooms with the glass cubical bathroom the room was spacious but the smell knocked me sick. I could smell the drains from the corridor leading to the room. We complained and they offered to move us but we couldn't get moved to a double room, which is what my husband booked. Ben on reception had a look at the room and he fixed the drain issue and we could smell disinfectant and it wasn't too bad so we agreed to stay in that room. However after we'd been out and came back to go to bed, the smell was worst than ever and it knocked me sick. We slept with both windows opened as far as they would go. I sprayed body to try and get rid of the smell but you could still smell it. My brother-in-law was on the floor above us and his room smelled equally as bad if not worst.
We were travelling with some friends and my husband had booked them a twin room and they got given a double room after Ben telling us that we couldn't move to another double room. They then asked to move to a twin rooms and the room was small and dingy and the beds were right next to each other like a double so they might as well have stayed in the room they were originally given. Then when they went for a shower the shower head was broken and wouldn't stay in place so they had to tie it up with the washing line for it to stay in place.
On the Saturday morning we went for breakfast and that was a complete shambles all the tables were dirty and full of used crockery, I asked a lady to clear some tables for us to use and she just moved the dirty dishes she didn't wipe the table or reset it for us to use. I then had to ask someone to wipe them and set them. When we finally got seated we went to get a cooked breakfast but there were no bacon, no scrambled eggs and loads of people were asking how long it was going to be and standing around waiting. Then when the fresh food finally arrived it didn't all come at the same time and once the bacon came they ran out of sausages or beans. When we went to get a drink they ran out of clean mugs then when they brought mugs the coffee machine ran out of coffee. It was so disorganised and a complete shambles. Also someone needs to give poor Rilanna a new uniform, her's was so tight it looked like she was wearing someone else's uniform and it couldn't possibly be comfortable.
We complained again on Saturday morning regarding the room smell and Ben on the front desk advised that the hotel was full so they couldn't move us. He offered us some free drinks in the bar by way of compensation which was ok as the bar was rather pleasant and not as expensive as most hotel bars. He said he'd go and have a look at the drains again and see if there was anything they could do, but it smelled as bad as ever Saturday night. Also the open glass cubicles with toilet and shower are not the best, we're married but out of respect for each other if we wanted a number 2 we used the toilets downstairs near the lift. It's quirky but not hygienic or very nice if your sharing a room.
The hotel is in a good location and the park is lovely on a nice day. The pomegranate and green tea and the caramel waffles left in the room was a nice touch but not sure if we got this because we'd complained as my brother-in-law got the same, but our friends staying in the other building didn't!
My husband works in travel and he won't be recommending this hotel to any of his customers. One to avoid, I was very disappointed and it did put a downer on the weekend.
Stay at the renaissance that's much nicer!
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- Also Known As:
- Park Plaza Vondelpark, Amsterdam Hotel Amsterdam
- Park Plaza Amsterdam
- Amsterdam Park Plaza
- Park Plaza Vondel Amsterdam
- Vondel Park Plaza Amsterdam