Hotel was overbooked (which seems like a recurring problem) and I was brought to Hotel Galery which was fortunately just a few doors away. Receptionist offered to walk me to the hotel, but did not offer to help me with suitcase down the very very steep stairs.
Once at the Hotel, I was asked to pay upfront, the same rate that I would have paid Westertoren, which I did, only to find the tiny cell I was assigned to had no ensuite shower or TV that was promised by Westertoren. To compound the problem, check-out was 11am, but I could only check in at 12noon. This meant I had to disrupt my day, just to return to the hotel, re-pack, and move to the other hotel. (Note: ask to see room before paying!)
When I went back to Westertoren, I was offered an upgrade. Yet, I still felt short-changed. I paid a high rate for a crap room. Then I had to waste time to manage a problem that they created. The receptionist also asked me to return in an hour to move my luggage. I told him to move it up for me since I did not intend to keep returning to the hotel in a day.
When I returned at 4pm, my luggage was still out in the open - with no one to guard it, neither had it been brought into my room. I found out that my new room was not ready yet. I was asked to wait at the next room for about 15 minutes. After more than 15 minutes, they were still not done yet, and they offered me the room I was in instead.
This new room was noisy - as mentioned. It´s next to a tram line and the bells are pretty, but noisy too. I had a balcony, a nice view, two beds (one double, one single), which did not help me much since I was travelling alone. (Note: I think there are rooms that do not face the main street, try and get those.) I did not get to sleep much on that one night.
This was a complicated review - the place is cheap and location is convenient, but you have to weigh it against what seems to be prevalent problems that occur and whether you wish to spend half a day of your vacation trying to sort out the problems they throw at you.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.