Attenzione state lontani da questa struttura. Appartamento invivibile e pericoloso. Ho contratto un infezione funginea dai divani di pelle molto molto sporchi e ci hanno rubato 250 euro dalla carta di credito, giustificando il gesto come multa per aver fumato.Preciso di NON AVER ASSOLUTAMENTE FUMATO in stanza, e di aver chiesto il permesso allo staff DI PREPARARE LE "SIGARETTE" da fumare in strada. Si sono approfittati di noi e ci hanno DERUBATO senza neanche avvisarci. Non c'è la cucina, lo staff è pessimo e si è rotta la caldaia per due giorni. Tra l altro il tecnico è arrivato senza preavviso mentre dormivamo. Il check in era previsto per le 9ndi mattina ma ci hanno dato la camera per le 6 di pomeriggio. Che schifezza state lontani. Inaccessibile agli anziani ed ai portatori di handicap a causa delle barriere architettoniche.
In the confirmatiom email the staff told us that we will had the check in at 9 o'clock A.M. , but we had the house free for the 6 P.M. every object of the house was really dirty. Nothing works. The "hot water machine", the boiler,at the second day didn't work and we had diffrent cold showers. There was no soap,no room service for the towels change or the cleaning of the house. The bathrooms where really dirty , we had to clean them before use. There is not a kitchen! You can't prepare nothing to eat inside the house. They DIDN't want to give us a receipt, and they told that cash payment was better so we don't know if taxes were paid to the Dutch Government. The thecnical tryed to enter inside the apartments whit the staff while we were sleeping, whitout alert us of the arrive, this is a strong privacy invasion. The leather sofa is very very very dirty and I taked a fungal infection that I still fight. It is a no-smooking apartment, so we asked to the staff if we could prepare our cigarettes inside the apartment, and smooke out; and we did so. They saw us smooking out ,near the bridge. But when I arrive in rome I check my credid card and I see that 250 euro where taken from truelove, and they write me that we had smooked inside the apartment. We were not informed of the money transation and I had to ask a "money movement list " to my bank. We had no smooked nothing inside the house, and nothing was notified at. This people destroy the turism. I went to amsterdam 6 times but this is the last, and the worst. Thank you amsterdam we'll never see again.
- Official Description (provided by the hotel):
- Truelove Antique and Guesthouse is located in the heart of the historic centre of Amsterdam, called Jordaan. All rooms and apartments have private en-suite bathroom and toilet, fridge, tv and free coffee and tea facilities. Truelove is just 7 minutes walk from the central train station and just minutes walk to Dam Square, the royal palace, Ann Frank House, local out door day markets and all major tourist attractions and night life. ... more less
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- Also Known As:
- Truelove Guesthouse Hotel Amsterdam