This hotel is situated in an excellent location, well within walking distance of key Amsterdam attractions. The hotel has two entrances, one facing the Amstel river, and the other Rembrandtplein, which is lined with stores and some good restaurants.
The lobby and rooms are decorated in a modern, somewhat minimalist style. Our room was well equipped, although it lacked a guide book listing the hotel's amenities. I don't know if the lack of guide book was an oversight or part of the hotel's minimalism. Most of the printed information that was included in the room had translations in several languages, including English, but instructions for using the safe were in Dutch only.
The bed was one of the most comfortable I've ever slept on. The mattress seemed reasonably firm, but was topped with a thick layer of downy material that made me feel like I was sleeping on a cloud.
Other reviewers have mentioned the translucent glass in the bathrooms. The bathrooms offer very little privacy. Sitting on the bed, one can easily see the feet of a person sitting on the toilet, and everything that happens in the bathroom is embarrassingly obvious. All of this seems to be a deliberate design decision: the glass wall at the back of the shower, facing the room, is certainly intentional. I'm puzzled about the intention. If the design was trying to say that privacy is an illusion, or unnecessary, then why is some of the glass frosted? If the design was attempting to provide privacy, why is some of the glass clear? I'm not sure who the hybrid frosted/clear glass is meant to appeal to -- insecure exhibitionists? Either way, I think the design fails. Of course, none if this is an issue if you're travelling alone, and the hotel does seem to cater to business travellers.
To make the room's lights come on, it is necessary to insert your room key into a slot near the door. I understand this is common in European hotels, and I think it's a good idea, since it prevents guests from leaving lights burning when the room is unoccupied. A large switch under they key slot near the door reactivates whatever lights were on last time; the switch can also be used to turn off all the lights in the room. When I got up to use the bathroom at night, I accidentally pressed the large main switch, which filled the room with light and woke my wife. As it happens, turning on just the bathroom light also pretty much fills the room with light because of the glass wall. However, another switch on the same panel activates subdued, indirect light in the bathroom, which is a good compromise. The trick is to find that switch while groping around in the dark.
Service at the hotel was disappointing at times. We had a bottle of wine and needed a corkscrew to open it. In other hotels I've simply called reception or guest services and a corkscrew has been brought up to the room. Without a guide book in the room, I wasn't sure who to call, so I went downstairs to reception. I asked to borrow a corkscrew, and the clerk told me (a little curtly) that she didn't have one. She advised me to ask at the hotel's restaurant. This, I thought, was a missed opportunity to impress me with customer service: a much better response would have been, "Sorry for the inconvenience; I'll have a corkscrew sent to your room right away." Instead, I went to the restaurant and was told flat out that they wouldn't loan me a corkscrew, but they would open the bottle for me if I brought it. So I had to go back to the room to retrieve the bottle, then back down to the restaurant, then back to the room. Not a big deal, but hardly the kind of service that makes a customer want to return or recommend the hotel to others.
Further on the topic of customer service, the wakeup call we had requested for 6:15 AM on the day we checked out wasn't made until 6:40 AM, five minutes before our transfer to the airport was scheduled to arrive.
Our room was not as clean as we would have liked. The carpet had many nasty-looking stains, and there was a wine-colored splatter on the wall under the window.
Extra towels were kept in a closet outside the bathroom, meaning it was necessary to go out of the bathroom into the room (and onto the nasty carpet in wet, bare feet) if another towel was needed after a shower. This was odd, since there were places to store towels within the bathroom.
Amsterdam is a noisy place, especially at night, so if you don't want to be disturbed by street noise, choose your room carefully. Our room, 258, faced onto a kind of interior courtyard. Although there wasn't much of a view, we were mostly protected from the racket made by those enjoying the high life on the streets. We met other people staying at the hotel, with a room facing the street, who told us they were virtually unable to sleep. My recommendation is to ask for a room facing this courtyard.
Breakfast was included on our stay (I believe this is optional). The buffet offered plenty of choice and the quality was good.
I think the hotel is intended mainly for business travellers, particularly those travelling alone so the bathroom's half-hearted privacy isn't an issue. Amsterdam is a charming city (most of it, anyway), but the hotel's antiseptic modernism seems out of place.
Rooms facing the interior courtyard avoid street noise.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.