In July I booked a room at this hotel for a weekend in October. They charged me immediately with a deposit in order to guarantee the reservation. Originally I had told them, when making the reservation, that I was planning on arriving at 2 PM. Since my expected arrival time later on changed, I wanted to inform the hotel of this, so I wrote them an email one week before my arrival to let them know. Two days later they send me an email where they tell me that my credit card details are invalid. I find this strange, but I still send them my credit card details via email. The day after, they send me an email telling me that my booking has been cancelled. This was three days before my arrival in Amsterdam. I got highly frustrated and stressed about this, since finding another hotel in such a short notice is not easy! I have a suspition that the hotel had a problem with overbooking and that that's the reason why they decided to cancel my reservation at the last minute. But at least they should have been professional enough to admit this and let me know about the problem way earlier. I will probably never get my deposit returned either. Please take my advice and stay away from this hotel!
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- Also Known As:
- Thorbecke Hotel Amsterdam