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“Lovely hotel, great location” 5 of 5 stars
Review of Waldorf Astoria Amsterdam

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Waldorf Astoria Amsterdam
5.0 of 5 Hotel   |   Herengracht 542-556, 1017 CG Amsterdam, The Netherlands (Rembrandtplein)   |  
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Ranked #8 of 345 Hotels in Amsterdam
Brussels
Senior Contributor
27 reviews 27 reviews
18 hotel reviews
Reviews in 16 cities Reviews in 16 cities
11 helpful votes 11 helpful votes
“Lovely hotel, great location”
5 of 5 stars Reviewed July 2, 2014

Beautiful building on the finest gracht's of Amsterdam, everything is within walking distance.
Upon arrival the hotel staff looked at us quite awkwardly as we arrived with motorbike. I guess they did not believe we were staying in the hotel. Once they realized we were indeed quests, they became very friendly.
Our room was reasonable size, lush pillows, duvets and bathrobes. also the bathroom was big. Beautiful views overlooking the canal.
The hotel was recently opened, and the check-in process took a bit of time.
There are no parking places in front of the hotel, the street is extremely narrow. Valet parking is offered around the block

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertoPayer, General Manager at Waldorf Astoria Amsterdam, responded to this review, July 14, 2014
Dear Sir/Madam,

Thank you very much for sharing your experience of staying at Waldorf Astoria Amsterdam. We are delighted to hear that you have enjoyed the room and stunning views. It is our priority to deliver service of the highest standard to every guest of the Waldorf Astoria Amsterdam. We appreciate your feedback on the check-in procedure, this helps us to continuously keep improving our service. Thanks to you we are now training two of our valet parkers on motorcycle driving, and we have been working on getting some additional parking spaces, thank you!
We truly hope to welcome you back to showcase Waldorf Astoria Amsterdam to its fullest potential.

Warmest regards,

Roberto Payer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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118 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
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  • Swedish first
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English first
Chicago
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed June 30, 2014

We recently stayed at the Waldorf in Amsterdam. It has been open for only a few months, but the experience is already seamless. The property is stunning. The staff is committed to anticipating your every need. It was like being a guest in someone's (gorgeous) home. I travel frequently for business and pleasure and am very critical of hotels, but the Waldorf Astoria in Amsterdam is now one of my favorite properties on the planet. There is certainly no where else in Amsterdam that compares.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Waldorf Astoria

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertoPayer, General Manager at Waldorf Astoria Amsterdam, responded to this review, July 14, 2014
Dear Sir/Madam,

Thank you kindly for sharing your experience at the Waldorf Astoria Amsterdam. We are honoured to hear that you have enjoyed your experience with us and that we are one of your favourite properties.
We are very much looking forward to welcoming you again. Please reach out to us should you plan a next visit so that we can make you experience even more memorable.
Warmest regards,

Roberto Payer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oslo, Norway
Senior Contributor
32 reviews 32 reviews
21 hotel reviews
Reviews in 17 cities Reviews in 17 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 30, 2014

Basically a brand new hotel in a historic building centrally located along one of the Canals. Large rooms, large bathrooms, great food and very friendly staff. I was recommended to stay here rather than at one of the hotels closer to the central station. And after having explored the city a bit, i do not regret this at all. Almost like being one of the locals, bit at a hotel. You can walk to everywhere, sights, shopping, restaurants....

This is a 5 star and it has all you expect from such a hotel. But what i liked the most was the greeting with a handshake at reception and the small tour/explanation of the building. All other staff i met were also greeting you with a smile and personal attitude. The only peculiar element was that they have a very nice garden in the back, but they do not serve food nor drinks there. You cant bring any either. Seems a bit of a waste, but i guess it is to avoid making this into a party hangout. Very relaxing though, sitting and listening to the birds, i should have brought a cigar!

Room Tip: My room was at first floor, facing the garden. Very good.
See more room tips
  • Stayed June 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertoPayer, General Manager at Waldorf Astoria Amsterdam, responded to this review, July 14, 2014
Dear Sir/Madam,

We would like to thank you for sharing your kind review of your experience with us at the Waldorf Astoria Amsterdam. We are happy to hear that you have enjoyed your room, the location and our True Waldorf Service.
We are looking forward to welcoming you again for another experience.

Warmest regards,

Roberto Payer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
5 of 5 stars Reviewed June 28, 2014

Just returned from a 2 day trip to Amsterdam. We chose to stay at the Waldorf Astoria based on reputation and the reviews I'd read. It did not disappoint! From the moment we were greeted by the door men, brought in to the reception to check in, assisted by the concierge for dinner reservations and then escorted to our room, the service was impeccable. You could instantly tell that the staff were genuinely proud to work at the Waldorf. No affectation whatsoever!

The room we were given overlooked the beautiful gardens. It was compact yet light and airy with a very spacious high spec bathroom. The room benefited from all mod cons; great free wifi, large flat screen tv, a desk with built-in plug ins for all your gadgets, a Nespresso machine with complimentary coffee and a UK outlet (brilliant!!), Oh, and one more thing, a proper hairdryer!!!

We went for a swim in the indoor pool and used the sauna ( the steam room was under maintenance) and as the only guests using it at the time, it was very relaxing. We did visit the bar which was very intimate. A fellow guest had an array of bar food, which, if we hadn't had a dinner reservation elsewhere, we would have been very happy to tuck into. During our stay we didn't eat at the hotel but I did sneak a peak at the main restaurant and it looked very elegant, so there's yet another incentive to return!

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertoPayer, General Manager at Waldorf Astoria Amsterdam, responded to this review, July 3, 2014
Dear Guests,

Thank you kindly for sharing your valuable feedback about your recent experience with us at Waldorf Astoria Amsterdam. We are delighted to read that your stay was a memorable one and that your room, our facilities, and staff met your expectations. At Waldorf Astoria Amsterdam all Team Members are passionate about delivering first class service and always try to make sure that our guests leave the hotel satisfied.

We all look forward to welcoming you back soon. Please let me know when you would like to return for your next visit and we can make prior arrangements and ensure you get the chance to experience our gastronomic restaurant Librije’s Zusje Amsterdam.

Warm regards,

Roberto Payer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lincoln, Nebraska
Top Contributor
131 reviews 131 reviews
77 hotel reviews
Reviews in 73 cities Reviews in 73 cities
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed June 23, 2014

Nice room with a king bed, all new and plenty of space. The staff was very helpful and check in was quick. The location is great and close to everything. The hotel provided us with bikes and that was nice. We did not eat at the hotel, there were so many options in the area that we just didn't get around to it.

Room Tip: Ask for a canal view room
See more room tips
  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertoPayer, General Manager at Waldorf Astoria Amsterdam, responded to this review, July 3, 2014
Dear Guest,

Thank you for your kind review about your recent experience with us at Waldorf Astoria Amsterdam. We are very pleased to know that you enjoyed your stay with us and enjoyed your room, the location, and service. On your next visit we would love for you to try our restaurant, Librije's Zusje Amsterdam, we are very proud of it!

We all look forward to welcoming you back for another experience at Waldorf Astoria Amsterdam.

Warm regards,

Roberto Payer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Monte Carlo, Monaco
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 23, 2014

Although a Hilton Diamond member, we don't usually splurge on hotels in cities we know. But on a short lay-over on our way to Nice we wanted to see the new Waldorf in Amsterdam. We used their car service as well. A first class experience - well worth it.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Waldorf Astoria

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertoPayer, General Manager at Waldorf Astoria Amsterdam, responded to this review, July 3, 2014
Dear Richard,

We would like to thank you for choosing Waldorf Astoria Amsterdam during your recent visit to Amsterdam. We are pleased to hear you enjoyed the True Waldorf Service and it's fantastic to hear that the limo service was to your satisfaction.

Our team looks forward to welcome you back for another experience in the future.

Warm regards,

Roberto Payer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 21, 2014

Everything was just perfect. Spa is amazing! Great Service and nice internal garden! Service at the reception is excellent and very professional! Concierge and Restaurant recommendations were also very good!

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Waldorf Astoria

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertoPayer, General Manager at Waldorf Astoria Amsterdam, responded to this review, July 3, 2014
Dear Martin,

Thank you for sharing your positive experience at Waldorf Astoria Amsterdam. We are so glad to read that your stay was a memorable one and that our staff, service and Spa met your expectations. I have shared your feedback with the entire team, they were delighted to see their efforts were appreciated. We make it our highest priority to ensure that each of our guests have an enjoyable experience and leave with a yearning to return.

Looking forward to welcoming you back, please let me know when you would like to plan your next visit and if we can be of any service.

Warm regards,

Roberto Payer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Waldorf Astoria Amsterdam

Address: Herengracht 542-556, 1017 CG Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam > Rembrandtplein
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #8 of 345 Hotels in Amsterdam
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Waldorf Astoria Amsterdam 5*
Number of rooms: 93
Official Description (provided by the hotel):
Welcome to Waldorf Astoria Amsterdam, a new and unique 5-star luxury hotel created by combining six 17th century canal palaces located on the Herengracht or Gentlemen's canal. Inspired by timeless Dutch history, the hotel brings authentic charm together with world class amenities and the personalized and legendary True Waldorf Service. The hotel is ideally located in the heart of the city, close to all major museums, theatres and shops, and only 25 minutes from Amsterdam Airport Schiphol. The setting of this storied destination is matched by its unparalleled facilities. Enjoy spectacular culinary dishes and the finest wines in the exclusive restaurant in collaboration with 3-Michelin star restaurant De Librije, or visit the stylish Peacock Alley or signature Vault Bar. Or unwind at our private garden and exclusive Guerlain Spa, featuring three treatment rooms, an indoor pool, sauna and fitness centre. Each of the 93 elegant rooms, including 17 suites with our Brentano suite as the grandest of them all (123m2), are dressed in exquisite decor and feature contemporary amenities for an unforgettable stay. For social events and business meetings the hotel has 7 meetings and events rooms all with its unique feature, like our Hooft Room of 155m2 overlooking the canal or our Maurer Room with original Rococo style decoration and 18th century wall paintings. All same-floor meeting rooms offer high windows with natural daylight, and the level of service you would expect from a Waldorf Astoria hotel. ... more   less 
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