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“If you want to be spoiled, go here” 5 of 5 stars
Review of Waldorf Astoria Amsterdam

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Waldorf Astoria Amsterdam
5.0 of 5 Hotel   |   Herengracht 542-556, 1017 CG Amsterdam, The Netherlands (Rembrandtplein)   |  
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Ranked #9 of 345 Hotels in Amsterdam
Palmerston North, New Zealand
2 reviews
Reviews in 2 cities Reviews in 2 cities
10 helpful votes 10 helpful votes
“If you want to be spoiled, go here”
5 of 5 stars Reviewed May 4, 2014 via mobile

We were on of the first paying guests of the hotel. Although they just had try outs for already one month there were still some things that didn't run smoothly. We were waiting for an hour to get our lunch in the Peacock Gallery, it actually never came. We ordered a bottle of champagne on the room but it wasn't there when we arrived (it came several hours later with the wrong letter, we were not the wedding couple!) The phone wasn't working in the room. Small things, but big for the ambitious The Waldorf Astoria. When we told the manager (because he asked us how our stay was) he immediately made it up to us. That evening there were two bathrobes in our room as a present. And the wines we ordered in the restaurant (Librije's zusje) didn't show up on the bill. The sommelier and the maître were extremely kind and qualified. Also the lady in the Spa was very helpful, when we told her about the non lunch experience, she made sure that we got some small bites in the pool area. Furthermore we had an upgrade to a suite. Although there were some things you wouldn't expect in a 5 star hotel, the staff really did go out of there way to make our stay a real threat. Chapeau to the staff! Especially Jeroen Werdmolder the operations manager who understands what service means. If you want to make a difference in Amsterdam with a 5 star hotel, you must score on service! And that is what they give at the Waldorf Astoria. If the start up problems disappear in the coming weeks but the excellent service will stay the same than there seems no better place to stay in Amsterdam than here. We will be back in a year time to evaluate :-)) Femmetje & Mark

  • Stayed May 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertoPayer, General Manager at Waldorf Astoria Amsterdam, responded to this review, May 8, 2014
Dear Femmetje & Mark,

Thank you very much for your valuable feedback, we are honoured that you choose to be one of our first guests. We sincerely apologize for not having met the standards we have set in our True Waldorf Astoria Service. We have learned from your comments and continue to train and develop our team. I am pleased to hear that the team was able to speak to you and had the opportunity to turn around your experience here at the Waldorf Astoria Amsterdam!

The entire team looks forward to welcome you back, please let me know when you would like to plan your next visit and if we can be of any assistance in the future.

Warm regards,

Roberto Payer
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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115 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Additional Information about Waldorf Astoria Amsterdam

Address: Herengracht 542-556, 1017 CG Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam > Rembrandtplein
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #9 of 345 Hotels in Amsterdam
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Waldorf Astoria Amsterdam 5*
Official Description (provided by the hotel):
Welcome to Waldorf Astoria Amsterdam, a new and unique 5-star luxury hotel created by combining six 17th century canal palaces located on the Herengracht or Gentlemen's canal. Inspired by timeless Dutch history, the hotel brings authentic charm together with world class amenities and the personalized and legendary True Waldorf Service. The hotel is ideally located in the heart of the city, close to all major museums, theatres and shops, and only 25 minutes from Amsterdam Airport Schiphol. The setting of this storied destination is matched by its unparalleled facilities. Enjoy spectacular culinary dishes and the finest wines in the exclusive restaurant in collaboration with 3-Michelin star restaurant De Librije, or visit the stylish Peacock Alley or signature Vault Bar. Or unwind at our private garden and exclusive Guerlain Spa, featuring three treatment rooms, an indoor pool, sauna and fitness centre. Each of the 93 elegant rooms, including 17 suites with our Brentano suite as the grandest of them all (123m2), are dressed in exquisite decor and feature contemporary amenities for an unforgettable stay. For social events and business meetings the hotel has 7 meetings and events rooms all with its unique feature, like our Hooft Room of 155m2 overlooking the canal or our Maurer Room with original Rococo style decoration and 18th century wall paintings. All same-floor meeting rooms offer high windows with natural daylight, and the level of service you would expect from a Waldorf Astoria hotel. ... more   less 
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