After some research, my husband and I decided to stay at the Fiesta Americana Condesa for two weeks this past February 2014. It was an unforgettable vacation.
To begin with, the location is extraordinary! The beach is stunning with beautiful clean white sand and blue turquoise waters. There are plenty of beach lounge chairs with limited shade areas at the beach. We did not stay by the pools. We were there for the beach! In addition, the lifeguards were very attentive, specially Miguel V.
Secondly, we arrived at 2PM and were not able to check in early so we went for a simple lunch by the beach. This was how we discovered the Cevichería restaurant. The Mexican and Italian restaurants also served delicious meals. We loved the breakfast buffet too, but the best part was the outstanding service. There was always someone making sure that we were well taken care of. In fact, the entire staff made our stay very pleasant, and considering that there were so many who were instrumental in making this vacation wonderful I am afraid that I will miss some of their names. Still we want to thank Efraín, Everardo, Antonio, and Marcos as well as Agustín, Manuel, Eligio, Miriam, William, Salvador, Paulina, Consuelo, José, Agustín, and Heliodoro. On the whole, the entire staff and service was awesome! An example of their attention to detail: after a few days, some servers knew what we wanted as soon as they saw us; they made us feel welcome, comfortable and right at home with their service.
Thirdly, the concierge service as well as the servers helped us with the local bus system and we had no problems going downtown or to the nearby Museo Maya.
Finally, the room was basic. The best part was the oceanfront balcony! It was just beautiful! But inside the room, the furniture was old. The drawers on the dresser did not open and close easily. The pillows were old and stiff. I requested new ones. The worst part of the room was the bathroom: narrow, small, wobbly glass doors on the bathtub, fixtures that were old, and a very noisy toilet! This is why my evaluation will be a 4 out of 5.
Still, I would return because of the location and the wonderful staff that makes this location ideal for a restful vacation!
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