As we booked the Center Hotel over the internet, we were unprepared for what awaited us. The steep stairs to the first floor reception area were dirty and the tiny reception area had ceiling tiles missing, with electric cables hanging through the gaps. The manager insisted we pay for all 4 nights we had booked up front. When we saw our room, which was up another precipitous flight of stairs, we could understand why. When we entered, the room smelt strongly of damp. The room was tiny and there was barely room to walk around the beds. One of the beds seemed about to collapse, as when one sat down on it, the side of the bed touched the floor. The walls and curtains were filthy. The "bathroom" was a tiny cubicle without ventilation and there was a towel stuffed into a gap between ceiling tiles, presumably to stop something leaking from the floor above. There was no plug in the washbasin, and when I approached the manager about this, he told us that a plug wasn't necessary and that we should just keep the taps running and splash our faces. The TV was held on to the wall bracket with a knotted strap. The tiny wardrobe contained 2 hangers, 1 shelf and 2 dirty pillows. There was no other storage space. The room in which breakfast was served was about 3 metres by 3 metres, with a narrow chipboard shelf running around the walls, 2 small tables and about 6 upright chairs with filthy covers. As we didn't arrive until 8.30pm, we stayed there for 1 night and found an alternative for the rest of our stay. The manager did not seem surprised at our expressions of dissatisfaction and readily agreed to refund our money - which, somewhat to our surprise, he did.
- Also Known As:
- Amsterdam Center Hotel