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“Unpleasant” 2 of 5 stars
Review of Artemis Hotel Amsterdam

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Artemis Hotel Amsterdam
4.0 of 5 Hotel   |   John M Keynesplein 2, 1066 EP Amsterdam, The Netherlands   |  
Hotel amenities
Ranked #143 of 344 Hotels in Amsterdam
New York City, New York
1 review
3 helpful votes 3 helpful votes
“Unpleasant”
2 of 5 stars Reviewed July 7, 2013

The good: Very nice and clean room. Sometimes, reception staff was actually helpful and forthcoming - e.g. helping out with a simple request while maintaining a positive attitude.

The bad: A few surreal encounters with the service staff ranging from (a) being barked at in a manner you would rather expect from a club-bouncer in a bad mood to (b) organizational deficiencies of the reception staff resulting in wasted time. Also, several episodes that gave the impression that one is not a valued customer - e.g. when asking about directions, a rather shortish answer with an unhelpful and annoyed vibe. Also terrible, terrible food at the hotel restaurant, wifi didn't work most of the time and bad location.

  • Stayed July 2013, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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646 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    2.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
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English first
Contributor
20 reviews 20 reviews
20 hotel reviews
Reviews in 16 cities Reviews in 16 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed July 6, 2013

It's definetely a good bargain to book this hotel.

First of all, rooms are well-equiped and clean but sometimes "dutch design" seems a bit strange. For instance, hair-dryer was in the room near mirror when you can't see your head unless you sit one a bed. Also there were some troubles with water pressure but nothing serious.

Secondy, location is not that bad. Of course, it's a bit far from city center and it'd take you about 30 minutes to get to the city centre using tram. But the area near hotel is really nice. There are a lot of parks with ducks and even rabbits.

But if you want to choose this hotel, please, note, that there are not any good cafes nearby, so it'd be better to book room with breakfast which is really tasty and meets all demands.

Thanks to hotel team for our stay!

As usual, if you have any question, don't hesistate to ask

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 3, 2013

As a frequent Hotel user for business across the UK and Europe I can easily sat that this 2 night stay for a stag event had the most unhelpful staff I have ever experienced.

NO welcome. NO description of the Hotel Amenities. NO coming to the room to check problems with TV. Reluctant to help with directions as we were English and on a stag do in Amsterdam.
Its a shame because everywhere else in Amsterdam the service was excellent.

All front desk staff should be trained immediately on the very basic of guest relations

The actual Hotel was fine but the staff make the experince so for that reason I would never stay here again.
rebanks3@gmail.com

  • Stayed June 2013, traveled with friends
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
England, Arkansas
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed July 2, 2013

We stayed for three days and was really good little out of the way but we enjoyed that. The buses and trams are really eay to use. The hotel is clean and really comfy. The breakfast was good and loads of selection. The hotel helped us loads and printed are boarding passes of which was brilliant would highly recommend hotel and Amsterdam

Stayed June 2013, traveled as a couple
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Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 of 5 stars Reviewed July 1, 2013 via mobile

Staff was not too helpful. The person checked us in charged us $200 euro for deposit when other reviewers say they were charged $50 euro.

They only answered question to yes or no and didn't not appear to be willing to help by cutting the answers short when I was asking about getting around. I got stuck with this hotel because I had already booked it after I realized how far it was from the city center and the hotel was unrefunble so I was stuck with this hotel. Even the train and metro were not too far but it was exhausting dragging the luggages from train to metro and metro to the hotel. The trains and metro were confusing, not easy to get around so I would definitely stay away.

  • Stayed June 2013
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Western Australia
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 29, 2013

Stayed there just recently, really good service, very helpful, rooms have a funky decor, the bathrooms heated floors, a little way out from Amsterdam city center, but close to bus and tram lines and very easy to use, lovely little quiet spot if you don't want the bustle of all the tourists.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eindhoven, The Netherlands
Senior Contributor
24 reviews 24 reviews
24 hotel reviews
Reviews in 24 cities Reviews in 24 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed June 26, 2013

I stayed at this hotel for a conference at one of the companies close to the hotel.. Based on the tripadvisor I would never have booked it personally.

The good thing is that it is not as bad as I was prepared for. The room was reasonable clean (though not spotless). Check-in was fast and done by a very friendly lady. The hotel is in a quiet, clean and safe location. Beds are fine, pillows a bit thick to my liking. Breakfast is just OK, acceptable coffee, nice bread and for the rest the basics. Had dinner there and it was enjoyable, but again nothing to be thrilled about.
Underground parking is good and enough spaces avaiable. It is a bit expensive, but that's everywhere in Amsterdam. Also city parking is very expensive.

It just does not feel like a 4 star hotel, everything is quite basic, just clean enough. Wifi is free, but also slow. Not enough elevators (2), long lines in the moring to get down.

Would I recommend it? If it is only a couple of nights for work in the one of the surrounded buildings, it is just fine. So yes. For visiting Amsterdam.... there must be better alternatives out there.

Room Tip: All rooms seem to be fine; both front view as well as back view are looking to a quiet area.
See more room tips
  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Artemis Hotel Amsterdam

Address: John M Keynesplein 2, 1066 EP Amsterdam, The Netherlands
Location: The Netherlands > North Holland Province > Amsterdam
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#22 Best Value Hotel in Amsterdam
#77 Luxury Hotel in Amsterdam
#97 Romantic Hotel in Amsterdam
Price Range (Based on Average Rates): $
Hotel Class:4 star — Artemis Hotel Amsterdam 4*
Number of rooms: 256
Official Description (provided by the hotel):
Modern Dutch design hotel ideally located between Amsterdam Schiphol airport and Amsterdam city center. With Dutch architecture and changing inspiring art and design collections. ... more   less 
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Also Known As:
Amsterdam Artemis Hotel

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