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“The Worst Hotel I've Ever Been!!!” 1 of 5 stars
Review of Hotel Impala

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Hotel Impala
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Leidsekade 77, 1017 PM Amsterdam, The Netherlands (Stadsdeel Zuid)   |  
Hotel amenities
Ranked #317 of 344 Hotels in Amsterdam
treviso
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“The Worst Hotel I've Ever Been!!!”
1 of 5 stars Reviewed March 17, 2008

Everything in this Hotel was extremely mucky: the floor cover, the key of the room didn't work, the windows were dirty and broken, the bed sheets had strange stains like the towels in the bathroom and the room walls!!!
Moreover, when we had breakfast in the morning no one were there to help us and nothing was ready to be used: finally we had to clean dishes and cups!!
The last day, when we had to pay, even the credit card machine didn't work (it was broken since the first day we arrived there)...hence my friendly suggestion is: DON'T GO TO IMPALA HOTEL!!!
Now you are worned...

  • Stayed November 2007, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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20 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    2 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2 of 5 stars
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
brighton
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 17, 2008

after booking to stay in the king hotel we arrived to find they had doubled booked us but they told us not worry they had put us in a much better quality hotel for the inconvience. however when she took us round we were greated by friendly staff and two ankle bitting dogs. our room was not ready so we asked if we could wait as he only had to hoover it we were shown into this room which had a great big no smoking sign on the door yet we found our selves sitting next to a full ashtray. 1 hour later of sitting in this filthy dirty room which we can only describe as the lounge and breakfast area.watching cnn and thinking shall we offer to help hoover the room. in the end we asked what was going on with the room. we were placed on the third floor up the steepest stairs known to man. once we got in the room we found that we had a bed, tv, cabinet and 2 dining room chairs. so as we started to get settled we found the tv only one channel and that was in black and white and not tuned in, the tv cabinet had empty beercans, crisp packets and just pure filth in there. remember this is after he had been in room for an hour supposedly hoovering. after a hard days walking around amsterdam we were ready to chill and settle for the night. the shower had no curtain and as for the lights in bedroom we would of had more light from candles. how romantic. after laying on the bed watching our one channel in black and white, my husband moves everso slightly and i then turn round to find him practically on the floor as the bed had collasped. its a good thing he is good at diy as he had to dismantled and rebuild this bed. after a painful nights sleep we were woken to the smell of sewage coming from our leaky toilet. We didnt even attempt breakfast as we thought we might get dog hair in it. we left and got half our money back and booked into this fantastic 3 star hotel round the corner from the marriott for 89euros with breakfast.

  • Liked — the exit
  • Disliked — you name it we didnt like it
  • Stayed February 2008, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whidbey Island
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 14, 2007

Several rooms have nice views. Most do not. The small rooms were dark and dirty when we got there and stayed dirty during our stay. It is an old small dirty 1 star hotel with some potential to maybe be more.

There were days without maid service because the maids had been fired for stealing. The rooms were not cleaned every day... The tub/shower in our bathroom had no curtain to keep the water in nor a drain on the floor.... so if anyone took a shower, you walked in stagnant deeply pooled water on the floor to use the bathroom or used your bath towels to dry and wring it. There were boards missing from the floor over filthy carpet. The furniture was falling apart. The bed collapsed when I raised the mattress to look under it!! It was gross.

No phone. No elevator and very steep narrow flights of stairs... no bellboys so you carry your own luggage yourself.

Breakfast was supposed to be included and was prepaid for, but there were times the food was not fresh, and non-exsistent!... It was gone when we got to breakfast althogh it was well within the posted breakfast hours!

The manager insisted on prepayment and cash only- no credit cards, and kept wanting to raise the prices. He still charged us full amount and wouldn't refund money even when breakfast or maid service was not available.. and still wanted to charge us even more!!!!

Beware of what you are getting into with this place.

  • Liked — location
  • Disliked — very dirty, cash only, no refunds tho prepaid and prepaid breakfast was not provided
  • Stayed March 2007, traveled solo
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheffield, UK
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
41 helpful votes 41 helpful votes
1 of 5 stars Reviewed July 23, 2007

For your own benefit please heed this warning........DO NOT BOOK AT THE IMPALA, unless that is you actually wish to stay in the filthiest and most overpriced hotel imaginable. We arrived at the the Impala having booked a standard room for 2 nights at 170 euro. A fairly cheap price agreed, but nothing could have prepared us for the standard of the accommodation that was offered to us at this rate. Despite being asked to pay immediately on arrival we asked to see the room, which seemed to be the biggest hassle in the workld for the slovenly young lady on reception. On entering the room we just could not believe how horrible it was. The room was barley bigger then the dirty sagging old bed, the carpet was filthy and covered in a multitude of frightening looking stains. WIth only a couple of feet to walk down one side of the bed there was no furniture at all in the room, nowhere to put clothes, bags etc, and the window frames where rotting away. A quick look around the bathroom door was enough to confirm a serious infestation of mould and general disgustingness! When we commented on the state of things, the carpet especially, we where told it was because they were fully booked everynight (forever) and could never have time to clean it properly.......for me they need to find time to insinerate it properly. Needless to say we did not stay here, despite being told we would be charged as we had made the booking using a credit card as reservation. Two doors along is Hotel King; Newly refirbished to a very good standards, and although our room was small it was perfect and cost only a little more (105 euro per night) than the filth pit that is the Impala.

  • Liked — Absolulety nothing
  • Disliked — Fear of disease
  • Stayed July 2007, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ireland
Contributor
17 reviews 17 reviews
11 hotel reviews
Reviews in 8 cities Reviews in 8 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed May 31, 2006

The hotel Impala is a good base for any party goer or sightseer to this beautiful city. I stayed in this hotel 3 times in the last 2 years. The hotel could do with a lick of paint and a better breakfast offering but the friendliness and helpfulness of the staff by far make up for this. The best rooms in the hotel are the triple rooms, one of which even has a large bath. It is in a good location that is central to pubs clubs and the trams. If your looking for the Ritz then stay at the Ritz and pay their prices. The Impala is good value for money with great views and as most people travel here on a budget you could do much worse for your money.

Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Western Australia
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed February 5, 2006

Having read some of the reviews on this site we came to this hotel with some reservations, but we had a reservation and went.
It is a fantastic location, the view from our room, which is at at T-junction of two canals, is fantastic. Open those windows and enjoy the sensory experience, the view, the sounds of the various boats and the people walking by. We tried not to look back into the room too much, the manager told us of the ways in which the cleaners use bleach to clean everything, including carpets.
The staff were really friendly; they went out of their way to find information about trains, tours, night events etc. I enjoyed my conversations over the generous breakfast.
Just round the corner you can hire a paddle boat. If you are feeling energetic enough it is a great way to see the canals without the commentary and crowds.
Travelling with Australian dollars with home prices in mind everything seems expensive, but compared with other places we tried the Hotel Impala was great value. it is a really nice budget hotel and we'd stay there again.

  • Stayed October 2005
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
1 of 5 stars Reviewed August 13, 2005

We had reservations well before our trip. The first thing that happened when we arrived to check in to the Hotel Impala was that they charged each of us with an additional 20 Euros. They claimed that was something all hotels do but we weren’t told about that in advance. In addition, the room wasn’t ready. They did let us leave our luggage until it was ready.

When we got into our room, the handle for the hot water on the sink came off. They gave us a pliers to use and said the plumber would be there by 5:00. He never came.

The day we were leaving, we packed our luggage so that it would be ready at check out time, then we went out for an hour or so. When we returned to our room, our pass keys didn’t work. It was not past checkout time, and we hadn’t checked out yet, but they turned off our cards. The staff was courteous all the time, but they made no attempt to make up for all the inconvenience.

  • Stayed April 2005
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Impala

Address: Leidsekade 77, 1017 PM Amsterdam, The Netherlands
Location: The Netherlands > North Holland Province > Amsterdam > Stadsdeel Zuid
Amenities:
Bar / Lounge
Hotel Style:
Ranked #317 of 344 Hotels in Amsterdam
Number of rooms: 12
Also Known As:
Impala Hotel Amsterdam
Hotel Impala Amsterdam

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