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“Striking Building, Great Service, Competitive Rates” 4 of 5 stars
Review of Lloyd Hotel & Cultural Embassy

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Lloyd Hotel & Cultural Embassy
3.0 of 5 Hotel   |   Oostelijke Handelskade 34, 1019 BN Amsterdam, The Netherlands   |  
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Ranked #129 of 350 Hotels in Amsterdam
Oakland, California
Senior Contributor
26 reviews 26 reviews
25 hotel reviews
Reviews in 24 cities Reviews in 24 cities
44 helpful votes 44 helpful votes
“Striking Building, Great Service, Competitive Rates”
4 of 5 stars Reviewed July 31, 2011

We found the Lloyd Hotel when we drove into Amsterdam late one night with no where to stay. Driving in on Rte 114 from Utrecht, you see the Lloyd just as you enter Amsterdam, when you are in the Eastern Docklands. We were greeted by very friendly staff who gave us a "last minute discount" on a triple room and they even had a staffmember on hand after midnight to add the extra bed (since the room was set up as a double). You have to read about the Lloyd (I'm sure they have a website) to get the full picture -- in short, it has been both a hotel and a prison in the past! It was brilliantly redone a few years ago. The center of the building is lots of open space with a beautiful restaurant at the ground level and various places to hang out (kind of like lofts, floating above the restaurant) on higher levels. The hotel rooms vary greatly in decor and price (they try to provide options for all budgets) and the building is also a cultural center. You can enjoy free internet/computer use and there are games for kids and books and newspapers to read... There is a great vibe. The hotel was buzzing with activity when we were there but very quiet for sleeping. It's an unusual (special) place and we are very glad that we had the chance to stay there. It's probably an easy bike or tram ride into central Amsterdam but I don't know that I would want to base myself there if I had a whole week, say. There are two supermarkets, a couple of banks, and two bakeries across the street from the hotel but not much in the way of restaurants, it seemed. The hotel restaurant looks great but we were only there at breakfast time and we skipped the 17.50 Euro buffet. (That's my only complaint about the Lloyd. Breakfast was way too expensive.) So, I think the Lloyd doesn't really offer the Amsterdam street life experience. BUT, it offers a unique experience and the people were fabulous and it could definitely be a great base for experiencing the city and the culture in a new way.

Room Tip: Rooms vary a great deal; give them a budget and ask to see some.
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  • Stayed July 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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902 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (181)
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Hong Kong, China
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 30, 2011

Firstly the good thing about the hotel is cultural and clean, but it doesn't really feel much like a hotel, instead, a B&B. The overall service is just fair, we booked it in advance through zuji, but when we arrived, they had no record and we need to wait for an hour for checking in.

In the first day out, we left the wallets inside a luggage which is locked. Of course it may be not wise to do it, but it was too late when we found 300 euro was gone when we back while everything seems fine in the appearance. Probably it was stolen by the clean-up staff...

We were very disappointed with this hotel and would not recommend to travelers.

  • Stayed July 2011, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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London, United Kingdom
Senior Contributor
34 reviews 34 reviews
21 hotel reviews
Reviews in 23 cities Reviews in 23 cities
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed July 22, 2011

We had two twin rooms, and were told they were exactly the same, except they weren't.

Our room had the main door from the hallway that lead to our bathroom, rather than the room. The showers, had no curtains, and the only way in to the room was through the bathroom, which limited what you could do (whether you could come and go from the room) when the bathroom was in use.

The beds were very comfortable, but if you're facing the road/canal side, it can get quite noisy both late at night, and early in the morning.

Overall our stay was acceptable given the affordable price of our 2* room but I would be very careful in booking this standard room unless you're expecting a hostel level accomodation.

Room Tip: Ask the reception to ensure the room has a door direct to the hallway and not through the bathroom.
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  • Stayed July 2011, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed June 24, 2011

Stayed in this hotel for 3 nights in June 2011. When we arrived, our reqested room (3 star) wasn't ready as we arrived before 3pm. So as an alternative we were offered to look at other rooms of the same standard that were ready. We looked at no less than 5 different rooms,(including our allocated room) before we chose the one we wanted located in the attic. We chose this room because the twin beds looked so inviting with big pure white squishy duvets and big white soft pillows and the wooden rafters made the room warm and cosy. The other rooms we saw were all fantastic, one was large with a seperate sofa and yellow seperate bathing 'sculpture' and one had a large beautiful bath in the middle of the room but the red colour was a bit loud.
The Lloyd Hotel was the best part of our trip to Amsterdam, as we were not keen on this city and couldn't wait to get back to the hotel in the evening!
The staff were very friendly and helpful with information etc and giving us hot milk for our coffee. The beds were delightful with comfy mattresses and big clean soft white duvets. I could't wait to get in bed!
Also which i liked was that the whole hotel was warm, the fact that this is an old, large building, all the corridoors were warm and cosy. It was just lovely. There is a cosy little library with lots of books and also an area to use the internet for free with 3 computers. Also, the Hotel is a little away from town, but the tram station is right outside the Hotel and the tram takes literally 5 minutes to central station and run every 5 minutes, so this was ideal. A 24 hour tram pass is 7 euros. And the last tram from central station to the hotel is at 12: 40 am. If you wanted to stay out later a taxi is 12 euros from town to the hotel.
In the area surrounding the hotel there is a supermarket opposite and a cafe bar and other little shops and bakeries. Not sure about the food as I didn't eat there but it looked nice although the menu is a little overpriced. All in all i would definately stay at this hotel again, if only it wasn't in Amsterdam!!!
Loved the Lloyd!

Room Tip: Ask to see different rooms and choose the 1 u want
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  • Stayed June 2011, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Tel Aviv, Israel
1 review
5 of 5 stars Reviewed June 20, 2011

I return from a weekend at the LLOYD hotel, it is a very good hotel, not useull, stuff are very freindly, room very nice (2 stars) I would come back again and again!!

Room Tip: I order a two stars room and it was wonderfull,
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  • Stayed June 2011, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Colwyn Bay, United Kingdom
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed May 30, 2011

We stayed 3 nights, on a complimentary bases, so I guess I shoudn't complain, but honestly, people should know what this hotel is like before they decide to go.

I'd certainly not recommend it if you are bringing your loved one for a romantic break. I would recommend it, if you are into modern art and design and love "interesting" history of buildings etc. I'd also recommend it if you love to be offended, insulted, ignored and mistreated by hotel staff. You will be then pleasantly surprised by the range of bodylanguage, face pulling and tones of voice, rolling eyes, tutting, or staff raising your voice at you.

Sadly, customer service is where this hotel badly let us down. Pretty much all staff need a good intensive course in customer service. Be careful as on arrival you might miss the smallest reception area in the world - something resembling a shower cubicle, painted yellow from the outside, paint peeling off in places. But I guess you won't really miss it, there will be a good few clients stood queueing and being insulted by the reception staff already, not knowing where to stand or sit as the reception area is in a narrow corridor, exactly at the spot where you should also be accessing the hotel's restaurant.

The girl who checked us in rolled her eyes, and scowled in a really abrupt and bold way at the other customers while I was waiting. It just made me wish I never came to Amsterdam. First finding my, and other customers' names' on the reservation list... is my name spelled with a K? "yes K for cat"? Erm well not quite... "NO IT IS NOT YOUR FIRST NAME I WANT. LAST ONE!!" and "Jeeesus, I am doing it NOW!!". I was shocked. Really shocked.

I understand this is probably the world's first hotel to offer a range of 1 to 5 star rooms. Good on you, interesting! Sadly, the service you will get will be the same regardless of which room or how much money you pay, or how you therefore expect to be treated. We were a "right pain in the a*ss" cos we asked other questions.. as I politely explained I was writing about the hotel for a newspaper so I expected a press pack to be waiting for me. After a search and being told there wasn't one, this repeated 3 times, but I insisted, as I really needed this, so in the end the stressed girl walked off and came back with a press pack about the hotel (in Dutch!?), which needed exchanging later, underdstably for one in English.

The girl was trying to sort out request of another two customers as well as a group cheking out... My patience and understanding wasnt however appreciated, when I asked if I should wait, or perhaps come back later, she snapped at me. I am serious, snapped. Sadly, I also wanted to ask about an iron and ironing board, as we were due to go out shortly to a restaurant where we had a meal booked. She snapped at me again, because I asked if she knew how long it might take.

It is such a shame that I was simply left feeling like every single thing was trouble, anything I asked, or perhaps would like to ask.

Nobody tells you anything about the hotel, its service, Cultural Embassy, which the hotel is known for, or even where to get your breakfast. So off I went into our room. Apparently a "4 star exceptional room", this must refer to the design I guess in some strange waym, or perhaps just the size of the room.

Despite being a couple, we had two single beds, so soft I did my neck in while sleeping two out of the three nights. Luckily, our bathroom wasn't in a middle of the room unlike some of other customers, but slightly separate, in a kind of half circle alcove without a door. Pretty spacious, and so was rest of the room. So those were the good points.

The funkiest green-red-white flower deisgn carpet I've ever seen and the white whooden blind shutters on inside must have been the main feature. It also had the smallest TV I have ever seen (not sure if this is also somehow part of the 4 star design), but we weren't interested in TV, so whatever, really. It just made we wish the TV simply just wasn't there. I guess something must have happened to the original bigger one, which explains the spare TV remote control I found under my bed.

Interesting lamps, beside tables and one white painted wooden chair - this must be some of the design specimens that are scattered throughout the hotel, its rooms and corridors. We weren't that keen on those funky wooden window shutters by the time the light came through them come early morning - there were no curtains to block out the light.

Our ironing board and iron turned up soon, that must be the 1 star one, as the cover was detached and slid up and down, and iron churned out strange dry white crystals. Better than nothing, I guess. Getting ready was difficult as the only mirror was the small one in the bathroom above the sink. So we took turns to jump up and down in front of it to check out our outfits. (At least we had a laugh, I guess)

Breakfast area is a huge tall ceiling bright room with a range of seating from comfy sofas to a communal bar style canteen type. Food offered was far from a good range, but enough to set you up for the day. (just because there is yoghurt one day, doesn't mean you should expect it the next day).

You were also "stalked" by an "Ann Robinson lookalike" who kept frowning over her glasses, checking out and following customers and slipping them little pieces of paper to fill out, to establish who they were and if they were indeed entitled to their morning food. No good morning, no smile, no welcome. One gentleman stood over the empty tray of cheese and dared to ask, so "Ms Robinson" brought out another, but surely, she really didn't have to comment this by loudly calling over his shoulder "More cheese! just in case you haven't got enough!".

So despite originally planning to speak to the manager about a possible tour of the hotel (to help me when writing the article), I resorted to avoiding any unnecessary contact with staff, after the rudeness experienced on the first night. I guess it shouldn't have been a surprise when returning to the hotel at night we walked into the bar/restaurant area for a drink and asked the waiter if it was open, only to be given a bold, blank faced, answer: "FOR??". "A drink, please?"... Yes we can? Phew.... thank you...

Room service .... A lady walked in on us one morning without as much as a knock on the door. Nevermind. Next morning she must have decided we didn't need our soap and shampoo topping up because we still had some pieces of the tiny soap left over from yesterday. We still managed to use some of it before it melted into non-existence. The toilet could clearly wait to be cleaned til the week after. Nevermind. Enough of that though, I feel really tight now for stating the negatives. But I do feel the service was terrible.

So on to the good points - the hotel has a fascinating history, it used to ba a way station for migrants leaving Europe, as well as young offenders instute, a prison etc.... with all of this incorporating into this design, and interior. Many of the original elements, parts or layout have been therefore preserved and reused, despite sometimes lacking in functionality. This hotel is to be marvelled at almost like at a design museum, so we did make sure to go for a walk around its corridors and staircase with photographic exhibition of the ongoing work. It is unique, apparently no one of the 117 rooms (or so) is the same, each different. One has a grand piano, and a bed that sleeps eight...

It is fascinating to look at, but a little harder to enjoy as a guest. I wish the management would reconsidered the tiny reception area, and some staff training. The treatment of the customers I witnesses, just is not acceptable.

Since we have been back, the management have apologised to us and sounded pretty shocked and surprised to hear what the experience we have had. They said they take the issue seriously and will be looking into it. I am glad, because the unusual and unique place this hotel is, if only a few people made us feel a little welcome, smiled and controlled themselves from snapping and raising their voice at customers, we could have had an unforgettable experience - in a positive way...

Room Tip: Unique design could be far from pratical
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  • Stayed May 2011, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed May 30, 2011

NEVER STAY HERE over priced!! Never stayed in a place as bad in my life we stayed for 3 days and cost us 612 between 3 of us rooms were so spooky, dont no how they can rate themselves as a 5 star it's more like a -5!!! Staff were so rude too.

  • Stayed May 2011
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Lloyd Hotel & Cultural Embassy

Address: Oostelijke Handelskade 34, 1019 BN Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#72 Business Hotel in Amsterdam
#79 Family Hotel in Amsterdam
#111 Romantic Hotel in Amsterdam
Price Range (Based on Average Rates): $
Hotel Class:3 star — Lloyd Hotel & Cultural Embassy 3*
Number of rooms: 117
Official Description (provided by the hotel):
The Lloyd Hotel & Cultural Embassy in Amsterdam is the first one-to-five star design hotel in the world. Created as a home for travellers of all stripes, we believe in sharing cultural luggage - yours and ours. Located in a transformed historic building, the Lloyd Hotel is an icon of Dutch design. More than 50 designers and artists participate in the hotel. Our Cultural Embassy presents ongoing exhibitions, talks and events every month, available to all guests. ... more   less 
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Also Known As:
Lloyd Hotel Amsterdam

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