We stayed here in early December and found the place clean, comfy with an amazing breakfast of bacon, eggs, croissant, toast...enough to see you through until the evening.
It's a great location on the canal, on the edge of the Red Light District. The area felt safe at all times but like any City, you need to always be alert.
This was a lads trip to see a concert at the Ziggo Dome (next to Ajax football stadium - Amsterdam ArenA). The hotel is in a handy location as the subway at Nieuwmarkt Metro Station is opposite and just a few stops from the Amsterdam ArenA.
We didn't meet Rachel but Pepjin was a good host who sorted museum tickets, taxi to the airport etc......
I definitely recommend.