From the moment we checked in and met Rachel, we wished we were staying at this hotel more than two nights! Rachel and Pepijn are very gracious and friendly, the location is wonderful, the room was large and the bed was very comfortable. We had been in London previously with a very soft bed, and really appreciated this one. The breakfast was excellent - we had to leave early to catch our flight and Rachel arranged for a taxi and had breakfast served to us an hour earlier than usual. Yes, the stairs are steep - but that adds to the charm, and your luggage is taken up and down to your room for you. You can walk to everything from here, it is a fantastic location. I look forward to returning!