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“No longer deserves its good reputation” 3 of 5 stars
Review of College Hotel

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College Hotel
4.0 of 5 Hotel   |   Roelof Hartstraat 1, 1071 VE Amsterdam, The Netherlands (Museumplein)   |  
Hotel amenities
Ranked #172 of 344 Hotels in Amsterdam
Paris, France
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
“No longer deserves its good reputation”
3 of 5 stars Reviewed December 14, 2013

This was a return visit to the College Hotel, where I have stayed a few times in the past several years ago. Impressive building, well-located if you are planning to visit all the museums nearby.
However, sorry to report that the service has declined from previous visits and the rooms and some public areas are looking very tired and are in need of renovation. Considering that the prices for our three deluxe rooms are similar to other comparable Amsterdam hotels, the attention to detail in the rooms is severely lacking: bed linens are fine, but bathrobes were old and used, towels thin and cheap, and the tiny samples of bath gel, shampoo just not very generous. Aside from that, the dark colors of fabrics and carpeting are outdated, and the large room entrance is a waste of space. Waited almost 25 minutes for three Caesar salads in the bar at lunch, despite the fact that there were plenty of staff nearby. There seems to be a total lack of management. The young staff is kind and friendly, but needs some supervision and pushing. The College seems to be living on a reputation that it no longer deserves. Too bad, because with a little attention to detail and service, and some room renovations, it could once again be a good choice in Amsterdam

  • Stayed December 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave O, Manager at College Hotel, responded to this review, January 3, 2014
Dear Traveller,

Thank you for your stay and taking some of your valuable time to share your thoughts regarding your recent stay at The College Hotel. We are sorry to read your stay was not to your satisfaction.

We have discussed your points of concerns in our management team. At this time we are investigating options to refurbish our hotel rooms to be at the highest level, guests expects from us. As well your comment concerning waiting time, we have discussed, and we are very sorry for this. We know that time of travellers are very valuable and therefore we should deliver our products as fast as possible. We would like to deliver as well a high standard of quality, which take some time sometimes. Our Executive Chef is informed about your comment to see how we can improve time delivery without declining the quality of our products.

In closing, I would like to thank you to share your thoughts. Please do not hesitate to contact us if there is anything we can do for you.

Thank you!
Kind regards,
Dave Overeem
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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315 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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English first
Montreal, Canada
Top Contributor
85 reviews 85 reviews
15 hotel reviews
Reviews in 29 cities Reviews in 29 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed December 3, 2013

The hotel is near Museum Square. Out of the city centre, but close enough that you can walk to many places and take public transport if you like. The staff is really excellent, and they try to answer all your questions and make your that you enjoy your stay. However, the design/configuration of the hotel makes it a bit somber, too dark to our liking. I would say a bit better than average.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed November 27, 2013

Stayed here recently on a weekend trip. the hotel is in a lovely part of town, walking distance to Museum platz and central.
the building is impressive but the decor is looking a bit tired and faded. It could do with a refurb in parts.
The heating in the room is quite hot and dry. Woke up in the morning with very dry skin and it was an uncomfortable sleep. Beds comfy, however.
No bath, cheap products

What really lets it down is the service. Although the hotel is staffed with trainees, they make very little effort to engage you. Breakfast service was a disaster, and the food was a bit dull to make matters worse.

Not really worhty of 4 stars in my opinion, more of a 3 star.

  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brussels, Belgium
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
3 of 5 stars Reviewed November 14, 2013

The College hotel is a tastefully restored building a little way out of the centre of the city but worth the short walk. Having visited in the winter, it felt cosy to see open fires burning in the lounge and bar rooms. The guest room we stayed in was comfortable and clean but very dimly lit. It was dark on the day of our arrival and we had to wait until the light of the morning to be able to acquaint ourselves with the details of the room, for example, the electrical sockets for phone chargers and that there was actually a minibar.
Our disappointments were the service and the quality of the food. Considering the price of a night's stay and that the College is a 4* hotel, I was expecting more in both areas. There was no welcome from the lady at Reception when we arrived. Indeed, she gave the impression we were inconveniencing her by wanting to check in. We ordered room service on the first night and the food was tasteless and expensive. We did not make the same mistake again for the rest of our stay.
As a 4*, this hotel should be doing much more to ensure they have happy customers which is worrying considering they are a training hotel for aspiring hoteliers.
I don't like to make a review public without giving the hotel the feedback first, so I wrote direct to the management of the hotel about our disappointments. I received no response from them.

  • Stayed October 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 13, 2013

I was recommended by a Dutch friend who lives in Amsterdam, so I reserved this hotel without a doubt.
Since this hotel is located in the middle of town, it was a bit hard to find a parking spot and forgot to reserve a parking in their facility.
A receptionist at the front desk was helpful and friendly, when my hubby left to park the car, she was so lovely to carry one of my suitcases.
I have asked regarding the restaurants and she was most helpful.
In the end, we have decided to dine in their restaurant which showed that was a good decision.
Juan is the name of our waiter of the night and he was so lovely, polite and served us with a big smile and the best service that anyone dream of.
We were so amazed by the quality of each dish and the effort that they have put.
It was 4 courses with 3 amuse bouches which was too much for me but my hubby was very happy:)
For the price that you pay, you will get much more that, it was a haute cuisine and experimental dish decorated beautifully!
I do recommend this hotel and the restaurant to everyone who is going to visit Amsterdam.
I certainly will go back to this charming hotel!!!

  • Stayed November 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 7, 2013

Great location near all the museums . Very stylish hotel with very pleasant and helpful staff .
Unfortunately the restaurant lets it down , pretentious [ waiters in white gloves ] trying too hard to serve Haute Cuisine , which it was far from it . All too complicated and the result very bland .
But I would stay there again

  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 31, 2013

This is a great hotel and the service was outstanding. Loved my little sitting room, gave the room a (very) mini suite feel to it. I was in Amsterdam for work however and the hotel and it's amenities were great for that but I wouldn't stay here if you are looking for something a bit more romantic.

Food in the restaurant was outstanding and the drinks in the busy bar were great too.

The only downside was the noise every night from the new tram line being put down between 6pm and 8am! The hotel put a complimentary set of earplugs in the room to deal with this and they were indeed very essential!!

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about College Hotel

Address: Roelof Hartstraat 1, 1071 VE Amsterdam, The Netherlands
Location: The Netherlands > North Holland Province > Amsterdam > Museumplein , Stadsdeel Zuid
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #172 of 344 Hotels in Amsterdam
Price Range (Based on Average Rates): $$
Hotel Class:4 star — College Hotel 4*
Number of rooms: 40
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