The College hotel is a tastefully restored building a little way out of the centre of the city but worth the short walk. Having visited in the winter, it felt cosy to see open fires burning in the lounge and bar rooms. The guest room we stayed in was comfortable and clean but very dimly lit. It was dark on the day of our arrival and we had to wait until the light of the morning to be able to acquaint ourselves with the details of the room, for example, the electrical sockets for phone chargers and that there was actually a minibar.
Our disappointments were the service and the quality of the food. Considering the price of a night's stay and that the College is a 4* hotel, I was expecting more in both areas. There was no welcome from the lady at Reception when we arrived. Indeed, she gave the impression we were inconveniencing her by wanting to check in. We ordered room service on the first night and the food was tasteless and expensive. We did not make the same mistake again for the rest of our stay.
As a 4*, this hotel should be doing much more to ensure they have happy customers which is worrying considering they are a training hotel for aspiring hoteliers.
I don't like to make a review public without giving the hotel the feedback first, so I wrote direct to the management of the hotel about our disappointments. I received no response from them.
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