(1) My colleague and I were put in the same area (rooms 122 and 125). We were directed to the main lift but that did not take us to the "hidden" area where our rooms were. Five - FIVE - minutes later, with help from a member of staff ("go up to the 2nd floor, go along corridor, get in the other lift, go down to 1st floor" - why did reception not direct us to the correct lift?), we found our rooms. (2) Breakfast was Euros 20. Ok selection but overpriced and staff and egg chef chatting amongst themselves while we waited for egg service. (3) The toiletries and cheap tea and coffee (inc dried milk) are not remotely 4* (4) I left myself a note, "NB Cheese in Fridge" after buying a cEuros 9 cheese and storing it in the fridge. The next day, my note and my cheese had been taken. I took this as theft and was really upset about what else was taken. Reception staff said it would be looked into. As I was checking out before 7am the next day, it was not sorted so I left my email address. I was really upset about this. Three days later, I got a response, which is that this is not normal practice, apologies there was a misunderstanding, the chambermaid thought the note was to direct her to remove it. No reimbursement or acknowledgement that I was upset about perceiving this as theft. I do feel a bit like the laughing stock, "Mad cheese woman", and that my complaint was not taken seriously, but what if my reminder had said, "NB Krug in fridge", or, "NB Passport in wardrobe"? I will never stay in an NH hotel again. There were also long queues at reception and lots of issues with the hotel being fully booked but people who had booked not being on the list so being offered other hotels. Very, very poor and I found it more upsetting than it probably sounds like I should have.
Do not stay in the area around rooms 120 ish to 126.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.