We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Fire hazard? Safety? Customer Service? You decide.” 2 of 5 stars
Review of Alexander Hotel

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save
You added Alexander Hotel to your Saves list
Alexander Hotel
3.0 of 5 Hotel   |   Vondelstraat 44-48, 1054 GE Amsterdam, The Netherlands (Vondelpark)   |  
Hotel amenities
Ranked #117 of 344 Hotels in Amsterdam
San Francisco, California
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
“Fire hazard? Safety? Customer Service? You decide.”
2 of 5 stars Reviewed July 20, 2012

When we first got to the room we both noticed an odd smell. And there was a noise in the wall like steam moving through pipes. Every once in a while we caught a second odd smell. Neither of us could identify it but quickly found out.
While in the room catching up on emails, suddenly the hall light flickered and then popped and then when out. As we looked closer at the socket we could see smoke drifting out. Then we identified the smell it was the smell of electrical wire burn.
At that time the woman in the room next to ours came out and said the light went out in her room as well which told me the problem was not isolated to our light fixture. I went downstairs to report the problem. The receptionist seem to fixate on the lack of adequate lighting and made a joke about how romantic it would be. She was nice enough but perhaps to practiced at glossing over customer issues.

We narrowed the immediate source of the mini-electrical fire to the light near area near the door. The noise in the wall would coincide with turning the light switch on/off. So we turned it off.
Of course, with smoke in the room, there was reason to believe the next short-circuit or the next electrical problem could happen anytime. Sure, the building is old but there seemed to be a
customer service problem when I am addressing the problem of a possible fire in the night and the response is, can I bring in a light to help brighten the room.

We mentioned the room smell, her response was to open the window to let the smoke out. I suggested an open window would be a good idea so we could escape the fire easily in the night.
We asked for another room, but the hotel was full. We asked her to contact the manager about getting us a room in a hotel that didn't have electrical problems and smoke in the room. From the look on her face, the latter was unlikely. The manager was contacted, we were told someone would be there to "fix-it"
We left to get something to eat. When we returned a person was in the room that spoke very little English indicating the electrical problem was fixed. How or how well or if we were safe were questions lost in translation. The fix-it guy left a lit candle in the room to cover the smell of electrical fire.
Okay, different people have varying sensibilities about safety, and customer service. Sure. But is this what you expect from a three star hotel? The building obviously has electric problems. We were told as much. It seems clear the Alexander Hotel doesn't take safety seriously. Do the dots connect?
We went to bed wondering if staying was a good idea. It was late, we had four pieces of luggage up four flights of stairs, it was raining, and we had no other reservations and the prospect of losing money on this one. It was a close call.
Nothing was said in the morning. No offer of a free breakfast (they were charging 10 euros), no apology, no explanation, nothing.
I wouldn't go back. There are many choices, why take a chance?

Stayed July 2012, traveled as a couple
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alexanderhotelstaff, Manager at Alexander Hotel, responded to this review, July 22, 2012
Dear guest,

Thank you for your review.
Our sincere apologies for the light issue in your room, we can completely understand that you were worried at that moment and we need to explain.

Whenever a electricity issue occurs (even the slightest one), the electricity on the whole floor will automatically shut down. This is what happened to your room and the neighbouring ones. At that moment the staff checks the situation and looks for the cause. If there is no dangerous situation,
we will always immediately contact our mechanic to let him have a look or/and repair it. Otherwise we are still just a button away from triggering our direct 24/7 connection with the firehouse.

The situation which we encountered in your case was actually far from dangerous and therefore there was no actual need to worry . According to the procedures, once we got the message, we had an electrician sent over immediately to have a look at the room. As the electrician fixed the issue within minutes, we did not want to bother you anymore with the details upon your return.

Safety is in any case number one priority and we are therefore equipped with the highest standards electricity-net and most modern fire-alarm technology systems. To guarantee a guests safety, all hotels in the Netherlands including ours, are checked and certified each year by the Fire department.

Nevertheless, we apologize again for the situation and hope to have clarified your concerns.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

266 reviews from our community

Traveler rating
    89
    110
    45
    15
    7
See reviews for
43
103
24
15
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Los Angeles, California
Top Contributor
89 reviews 89 reviews
30 hotel reviews
Reviews in 36 cities Reviews in 36 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed July 6, 2012

My wife and I spent six nights at the Hotel Alexander in the spring of 2012. Even the deluxe rooms are sparse and a bit small but it has large windows that open. That's good because there is no air conditioning. The shower was small with minimum amenities. We are retired and used to more convenience in our room. With that said, we found the two young owners (Jay & Tony) very cheerful and always ready to make their guests feel comfortable. They addressed all questions very clearly and had everyone on their way with a minimum of effort. The breakfasts were served early and were generous. They have a patio that is very nice for enjoying drinks that can be purchased at a reasonable price. I would recommend this place to those who do not require a fancy room. The internet is free in the lobby and there are a variety of restaurants close by. It is a very quiet neighborhood and close to a beautiful park.

Room Tip: Suggest reserving a deluxe room with a view from the front.
See more room tips
  • Stayed May 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cheshire
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed June 30, 2012

We chose Hotel Alexander for its location and the fact that it could accommodate 3 adults in the same room - almost an impossibility anywhere else. However, we landed up in the annex of this hotel (pre fab in the untended garden!) which was basic and rather dark . It was adequate and clean but bit of a disappointment - next time might stretch to 4 star. The walls were thin and I could imagine parties of young people being a bit problematic during the summer! Saff were pleasant and helpful. We had breakfast out.

My Top Tips:

Contrary to guide book, if you are holidaying for less than a week buy a GVB card for trams etc. via Tourist Info) and not a chipcart as this is more economical.

Get a really good street map showing tram stops if possible. Amsterdam is a bit like Venice and quite complicated getting from A to B.

We were intending to hire bikes but soon realised that unless you have eyes in the back of your head and nerves of steel this wasn't such a brilliant idea as the bikes whizz all over the place in all directions intermingling with the SILENT trams which also criss-cross the road along with scooters etc. You'd think that once you cross a road to what you think is a safe pavement you'd be OK, but this is actually another mini road for a million bicycles, scooters and anything on wheels. We saw very few disabled or elderly people which says it all and I would imagine half of local A&E units are full of flattened tourists!! Be warned! You usually catch the trams in the centre of the road as well so it is a bit confusing at first and the chances of being run over are high!

Restaurant recommendations: Try EET cafes which are good value e.g 'De doffer' pub, Runstraat (excellent satay sticks, salad and chips). Also 'Kop van Jut' a genuine Dutch restaurant. Try student dive 'Pancake!' restaurant for authentic lunch - hotel will direct you. Also for seafood 'The Waves'.

Attraction recommendations: Apart from the wellknown museums, Waterlooplein market (much better than Albert Cuyp Market); De gooyer Windmill, Verzets Museum (the Resistance museum) - fascinating; Looier Kunst en Antiekeentrum - ground floor antiques centre. Red Light District perfectly safe during the day but inevitably seedy at night. Area around Dam Square - pretty grotty - try to see the real Amsterdam in the other outlying districts. The canals are lovely.

Get a Dorling Kindersley Amsterdam guide book including laminated map - invaluable.

Room Tip: Check you are not going to be in the annex in the garden!
See more room tips
  • Stayed June 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed June 18, 2012

This is a well located, well run hotel with outstanding service from staff (Jay and Tony). The rooms are quite small, but they are very clean, the bathroom was good, and the high ceilings make the tight quarters more comfortable.

  • Stayed June 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Halifax, Canada
Top Contributor
62 reviews 62 reviews
16 hotel reviews
Reviews in 20 cities Reviews in 20 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed June 18, 2012

Hotel Alexander is in a great location - easy to find your way around and the staff are extremely helpful, demonstrating that they want you visit to be a good one. They provide advice on how to get around and even tips on being safe.

The neighbourhood is a good one, lots of other hotels etc.

It is a very basic 3 star hotel and needs a retrofit but we knew that going in. We did experience more noise than we wanted late at night and early morning - it appeared to be other clientèle who were partying.

  • Stayed June 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed June 13, 2012

Staff was friendly and helpful, but we got the basement room - noisy from both the street and other travelers. Cleanliness was average. The location is great for going to museums, and ok for public transportation, but we stayed in a much better hotel for a better price the following week.

  • Stayed June 2012, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Connecticut
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed June 7, 2012

Very friendly people, but room was not as clean as it should have been. Found hair on the bedspread, bathroom was as clean as it should have been. They did not replace papergoods when necessary. Breakfast was adequate, but the table and chairss were too big for the room and made it very crowded. Tiny rooms, but that's expected in the European cities.
Location was good.

  • Stayed May 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Alexander Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Alexander Hotel

Address: Vondelstraat 44-48, 1054 GE Amsterdam, The Netherlands
Location: The Netherlands > North Holland Province > Amsterdam > Vondelpark
Amenities:
Hotel Style:
Ranked #117 of 344 Hotels in Amsterdam
Price Range (Based on Average Rates): $
Hotel Class:3 star — Alexander Hotel 3*
Number of rooms: 30
Official Description (provided by the hotel):
Welcome at Hotel Alexander, a small family-run hotel in the middle of the center of Amsterdam. The Museum-Square, the Leidse-Square (nightlife) and several shopping-streets are within 5 minutes walking distance from the hotel. The rest of the touristical activities can all be reached by a maximum 30-minute walk.All our comfortable hotel-rooms offer private shower/toilet/television/telephone and we have free WIFI-internet available in our whole hotel.We hope we will have the honour to welcome you in our hotel soon! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Despegar.com, EasyToBook, Odigeo, TripOnline SA and Tingo so you can book your Alexander Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Alexander Hotel Amsterdam

Owners: What's your side of the story?

If you own or manage Alexander Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.