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“Top hotel” 5 of 5 stars
Review of Room Mate Aitana

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Room Mate Aitana
4.0 of 5 Hotel   |   IJDok 6, 1013 MM Amsterdam, The Netherlands   |  
Hotel amenities
Ranked #33 of 344 Hotels in Amsterdam
The Hague, The Netherlands
1 review
“Top hotel”
5 of 5 stars Reviewed December 14, 2013

We loved the design and the view. Be sure to stay there if you visit Amsterdam, it is very close to the canals and in a quite area.
Reception and housekeeping staff was really welcoming and helpful, staff does their utmost to make sure your stay is perfect.
Micaela and Adriana were great help, they helped us with a lot of tip. Massimo, on site director, took very well care of us and he told us a lot about Room Mate, he made us so enthousiastic about the concept, next time i will go to a city where there is a room mate i will book there

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Merijn V, Manager at Room Mate Aitana, responded to this review, January 21, 2014
Dear Franck D.

How wonderful that you consider Room Mate Aitana to be a Top Hotel. Our design is quite unique and it is great to know it is appreciated so much. I will pass your compliments on to Micaela and Adriana, who I will be sure will be proud to read this just as much as the housekeeping and front office departments!

It was a pleasure having you as our guest, we look forward to welcome you back to Room Mate!

Kindest regards,

Merijn Veken
Accomodation Manager
Room Mate Aitana
m.veken@room-matehotels.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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682 reviews from our community

Traveler rating
    386
    225
    55
    11
    5
See reviews for
80
352
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (122)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Aberystwyth, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 10, 2013

Room Mate Aitana's Amsterdam branch makes for a truly comfortable stay. Rooms have comfortable beds, with a T.V. containing English, Dutch and other international channels. The shower is large too, with soaps that are satisfying to use. The hotel has a pier that it overlooks that sets up a very nice water view from the lobby and rooms. Inside the design is minimalist, with wide space that is created through high ceilings and tall glass windows.

The staff were key to this stay being successful also, as all were helpful and friendly. Room service assisted us with a UK-European adapter as well as towels, soap and taxi requests. The receptionist Marta put good effort into helping us out with such things. When we visited the bar some drinks were unavailable, but the bartender Leslie explained the ones that were in great detail and ended up mixing a tasty cocktail that wasn't on the menu to begin with.

Our only gripe was the hotel being 10 minutes walk from central station, which for the majority of people won't be any difficulty at all. There is a bus stop nearby that goes to and from central station which is quite easy to use, and the hotel will always order you a taxi if you ask them. There was some music being played in the lobby in the morning one day that was a little too upbeat for our ears, but these are clearly minor annoyances I am looking for in what was an wonderfully pleasant stay.

Room Tip: Rooms with a view of the pier are worth asking for.
See more room tips
  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Merijn V, Manager at Room Mate Aitana, responded to this review, January 8, 2014
Dear Rami A,

Thank you very much for your stay with us and for writing such a positive review, truly a pleasure to read! At Room Mate we understand the importance of a comfortable hotel where you can rest and have a great night sleep, which is why we have our beds are specifically designed for our chain! I am happy to read that you enjoyed it as such!
Your comments about our helpful and friendly staff, specifically Marta and Leslie are very much appreciated, I will be sure to share your comments with the entire team who I am sure will read it with pride!

It was our pleasure to have you as our guest, and we look forward to welcome you back on your next visit to Amsterdam!

Kindest regards,

Merijn Veken
Accomodation Manager
Room Mate Aitana
m.veken@room-matehotels.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed December 10, 2013

Had a great weekend stay at this hotel. Paid for a Junior Suite room (which was worth it). Whilst the nearest station is Centraal - be prepared for a brisk walk to get to the hotel. By the last night we were too bored of the walk and found a nearby restaurant for dinner instead. It's a shame that the restaurant is still not completed. Little things missing were slippers for the room (we asked at reception and were giving some). Bathrobes! Really a must for the Junior Suite with so much glass exposure to the neighbouring buildings. Shame they didn't have any! Staff are amazing - they can't seem to do enough to help you (except for the bathrobes)! I hope the hotel is a success and I hope that a tram line will extend to this part of the town as not a nice walk back late at night

Room Tip: Ask for a room on a high floor and splurge for the biggest room you can afford.
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  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Merijn V, Manager at Room Mate Aitana, responded to this review, January 8, 2014
Dear Shazfern,

what a pleasure to read your review! I am pleased to read that you had such an excellent stay with us. I fully agree, the upper level Junior Suites are fantastic, I myself am amazed with the view each time I see it, and am thrilled to read you enjoyed it so much as well. Your comments about our amazing staff make me proud, and I will be sure to share your comments with the entire Room Mate team!
Your ideas to improve are very much valued, as me are continually working on improving our product and services.

It was a pleasure having you as our guest, and we look forward to welcome you back!

Kindest regards,

Merijn Veken
Accomodation Manager
Room Mate Aitana
m.veken@room-matehotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belfast, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 9, 2013

Stayed one night in December - it's ok in terms of decor, but nothing special and lacks atmosphere. Fairly bland masquerading as designer. Booked one night but the receptionist insisted it was 2, and would only accept that on proof of my email print-out - however the receptionist the next morning kept talking about me 'amending my booking', like I had caused an inconvenience, not that they had made a mistake! Far too expensive for what it is. Kettle didn't work - a pathetic 2 tea bags and coffee portions. The heating was all over the place - hot and cold all through the night, and the shower was lukewarm. Although the guy who came to replace the kettle and look at the heating (all he could do was bring us another duvet) was very pleasant, and the bar man was nice, I didn't think much of the others. Better places in Amsterdam for half the price.

  • Stayed December 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Merijn V, Manager at Room Mate Aitana, responded to this review, January 8, 2014
Dear minnowpea,

thank you very much for taking the time and share your opinion of your stay in our hotel. We strive to offer a unique hospitality experience, and I am sorry to read that in your case your expectations were not met. I do very much appreciate the comments you shared, as we can only improve by receiving such valuable feedback.
I would like to assure you that we are constantly evaluating and improving the services we offer, and I will make sure your comments will be taken to heart!

We would very much like a chance to welcome you back to show you our hotel as we intend it to be. Perhaps you can contact me directly to discuss your experience and possible future stay?

Kindest regards,

Merijn Veken
Accomodation Manager
Room Mate Aitana
m.veken@room-matehotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madrid, Spain
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed December 9, 2013

10 min from Central Station, so big and confortable, with music and lounge bar at nigth and very quiet in you bedroom.
Looks like travel in the Titanic
We think they need more bikes to rent and renting by hours because this city is to ride a bike!

Stayed December 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Merijn V, Manager at Room Mate Aitana, responded to this review, January 8, 2014
Dear MZuniga,

Thank you for sharing your very positive words in reviewing your stay with us! It gives us great satisfaction to read that you enjoyed a comfortable stay and are so positive with regards to our staff. Your comments about the availability of bikes are very much appreciated.

Thank you for staying with us, and we look forward to welcome you back!

Kindest regards,

Merijn Veken
Accomodation Manager
Room Mate Aitana
m.veken@room-matehotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amsterdam
1 review
5 of 5 stars Reviewed December 5, 2013

The hotel was absolutely gorgeous - beds really comfy spacious room and central location - will definitely be back. Really friendly staff couldn't do enough to help us out :) can't wait to go back :).

  • Stayed November 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Easytobook.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Merijn V, Manager at Room Mate Aitana, responded to this review, December 18, 2013
Dear Joanne W,

thank you for taking the time to write about your stay with us. How wonderful to read that you had such an excellent stay. In particular your comments about our staff are very much appreciated and fill me with pride! I will be sure to share your review with the entire team!

Thank you for staying with us, and perhapt until your next visit?

Kindest regards,

Merijn Veken
Accomodation Manager
Room Mate Aitana
m.veken@room-matehotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Room Mate Aitana

Address: IJDok 6, 1013 MM Amsterdam, The Netherlands
Location: The Netherlands > North Holland Province > Amsterdam
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Restaurant Suites Wheelchair access
Hotel Style:
Ranked #33 of 344 Hotels in Amsterdam
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Room Mate Aitana 4*
Number of rooms: 284
Official Description (provided by the hotel):
Room Mate Aitana is a modern designer hotel built in 2013 on the new artificial island in the IJ river 500 meters from the Central Station and 19 min. walking from Dam's Square, the heart of Amsterdam. It is equipped with free Wi-Fi and a 37'' flat TV in all rooms, 7 meeting rooms, restaurant, lounge bar, breakfast buffet until 12:00, business area, fitness center and a marina with 60 moorings for recreation boats. ... more   less 
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