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“Good location, helpful staff” 4 of 5 stars
Review of Room Mate Aitana

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Room Mate Aitana
4.0 of 5 Hotel   |   IJDok 6, Amsterdam 1013 MM, The Netherlands   |  
Hotel amenities
Ranked #29 of 340 hotels in Amsterdam
istanbul
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
17 helpful votes 17 helpful votes
“Good location, helpful staff”
4 of 5 stars Reviewed November 7, 2013

I stayed here for a business trip. Years ago I had a fulfilling experience with Room Mate Grace New York hotel. So I didn't hesitate to stay here. The price is fair with the service you get. It is very near to the city center. You can walk or its 8 euros by taxi to Dam Square. The staff first had some problems finding my reservation and I had to wait but then it was ok. The rooms are very clean and designed in a very minimalistic way. Very comfy beds. The staff was not so professional when comparing with other hotels but they are helpful. I guess the more they get proper trainings it will be much better. But they should strongly be invested on. No matter how cool the hotels and their designs are, the people we get service from is what makes the stays special. During my stay my biggest problem was I couldn’t reach the reception from my room, at all (in the rooms there was not even a sign showing the number of the reception or any emergency call). No one answered at any time. I finally went downstairs and spoke with the duty manager which if I’m not wrong his name was Alfonso (it was the evening of 15th of October). He was so helpful that he just made me stop thinking about any lack of service I was facing.So I would like to thank him for being so helpful. And as a result, this hotel is very new and I am sure in the near future this hotel will have much better service.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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362 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
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English first
Los Angeles, California
Contributor
19 reviews 19 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed November 5, 2013

The hotel itself is very nice. The concept and architectural touches are unbelievable. The room was very spacious. However, the hotel as well as the personnel needs more fine tuning/training. First and foremost, every single taxi driver we asked to take us to the hotel had no idea where it was. So make sure you travel with a map to be able to show taxi drivers the location of the hotel. I am not sure how but we were staying at one room but the computer was showing that we were staying in another. We found that out upon checking out. The plumbing was not working well, thus we had bursts of cold/hot water periodically while taking the shower. The front personnel was extremely nice, but not very knowledgeable.

  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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A TripAdvisor Member
4 of 5 stars Reviewed November 5, 2013

This hotel is opened two months now.There is a cool funky entrance manned by young enthusiastic staff.There were errors made in my bill whilst registering but it was quickly corrected when I produced my confirmations.The location is a 5minute walk from central station and v easy to find. We're happy to recommend this hotel.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Easytobook.com

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Worksop, United Kingdom
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 5, 2013

Stayed here for 1 night during our trip to Amsterdam. The hotel was amazing! New, modern, clean and unique! The staff were friendly and very helpful. The hotel room was spotless, fantastic shower and amazing big comfy cosy bed! The only downside to this hotel is that its around a 15 minute walk to the centre of Amsterdam. A taxi from the hotel to the centre of amsterdam cost around 7 euro before midnight and was 15 euro after midnight. Also the drinks in the bar were abit pricey, but overall very very very pleased and would deffinatley visit this hotel again!

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Paris
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 30, 2013

New hotel. Very nice. Big rooms. Very clean.
Make sure you print your booking since they will try to charge you for extra taxes already paid. At least 15 min. walk from Jordaan, Central station and 25 min. from Dam.
Would highly recommend for the price, but only if you like walking

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Easytobook.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
norfolk
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 30, 2013

A very new and modern hotel,at reception we had to wait 15 minutes before we were checked in, the two receptionists took all of the the time dealing with one customer each, one was on the telephone for most of the time but didn't appear to be speaking to anyone, so first impression was a little disappointing.the rooms are very very nice, spacious and clean as is the bathroom,.the king size bed was exceedingly comfortable. There is no restaurant in the hotel but there are plenty of places to eat in the city,the bar staff are very attentive but the two nights we stayed the bar had no customers, the hotel lacks atmosphere, but over-all okay if you just want a base to tour Amsterdam. If we returned to Amsterdam we would use a more central hotel, there are lots to choose of the same quality.

Room Tip: ask for a room on the 10th or11th floor for excellent city views.
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  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surrey, Canada
Senior Contributor
25 reviews 25 reviews
23 hotel reviews
Reviews in 19 cities Reviews in 19 cities
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed October 29, 2013

:Room Mate Aitana

This hotel is located within easy walking distance of the train station. As indicated in other reviews, it is new, modern and clean however the rooms do resemble an IKEA showroom. Check in was quick and easy. The person at the desk indicated it would be $100.00 euros per night and asked if that would be okay. As we had booked through Expedia at a much higher price $164.00 euros per night we thought—bonus! Our elation was short lived as upon check-out the clerk said we must pay the higher Expedia price.

Our initial room on the 11th floor overlooked the city. When we opened the door there was a man cleaning the windows and the balcony. Upon my request to have a view of the water, we were moved across the hall. This was a smaller room with no balcony but a fairly nice view slightly impeded by adjacent buildings. The room was very clean and comfortable with a modern bathroom.

We were able to have a glass of wine in the hotel bar and were served by a very friendly and helpful young man who provided information on the city of Amsterdam. This was much appreciated as our room was totally devoid of any information on either the hotel facilities or the city.

8:00 AM the next morning we were awoken by the very loud sound of drilling into metal right outside our window! Opening the curtain--two men in a cherry picker power hoist working on the outside of the building. It would have been nice of them to wait until at least 9:00 AM but then again the building is not yet complete. The restaurant is not open yet, so you must walk to other areas to purchase meals. Breakfast is provided each morning at the cost of $12.50 euros per person!

My wife and I both agreed we would not choose this hotel again should we return to Amsterdam as it really does not offer much for the price other than a place to sleep. We would instead book a hotel within the Old Center closer to restaurants and shopping and entertainment

Room Tip: Higher floors provide a view.
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  • Stayed October 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Room Mate Aitana

Address: IJDok 6, Amsterdam 1013 MM, The Netherlands
Location: The Netherlands > North Holland Province > Amsterdam
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Suites Wheelchair access
Hotel Style:
Ranked #29 of 340 hotels in Amsterdam
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Room Mate Aitana 4*
Official Description (provided by the hotel):
Room Mate Aitana is a modern designer hotel built in 2013 on the new artificial island in the IJ river 500 meters from the Central Station and 19 min. walking from Dam's Square, the heart of Amsterdam. It is equipped with free Wi-Fi and a 37'' flat TV in all rooms, 7 meeting rooms, restaurant, lounge bar, breakfast buffet until 12:00, business area, fitness center and a marina with 60 moorings for recreation boats. ... more   less 
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