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“Be sure you know where you are going to be staying” 4 of 5 stars
Review of Hampton by Hilton Amsterdam / Arena Boulevard

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Hampton by Hilton Amsterdam / Arena Boulevard
3.0 of 5 Hotel   |   Hoekenrode 1, 1102 BR Amsterdam, The Netherlands   |  
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Ranked #64 of 345 Hotels in Amsterdam
Sarasota, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Be sure you know where you are going to be staying”
4 of 5 stars Reviewed May 16, 2014

Before we booked this hotel stay at the Hampton Amsterdam Arena/ Boulevard I called the hotel to verify that the hotel was by the downtown Amsterdam train station. I was told it was and based on that, we made reservations to stay there, as did friends who were meeting us for five days in Amsterdam. Imagine the shock when we discovered that it is actually NOT in downtown Amsterdam, but several miles outside in a very commercial center area. Yes, there is a train station, but it is NOT the Downtown Amsterdam Central Station; it is the Amsterdam Arena/ Boulevard station. To get to Amsterdam requires a muni or train ride of about 15 minutes or a very expensive cab ride. As were checking in we attempted to change hotels, only to be told the downtown Hiltons were all fully booked. So we were stuck there. To make matters worse, there is heavy construction in the area, with lots of mud and planked areas to walk through. None of that was something we knew about. On the plus side, the staff was very professional, the rooms are quiet and well appointed and the breakfast items were varied and plentiful, especially on the weekend. However, unless you want to be OUT of downtown Amsterdam for some reason, do not book this hotel.

  • Stayed May 2014, traveled with friends
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victor_van_der_Knaap, General Manager at Hampton by Hilton Amsterdam / Arena Boulevard, responded to this review, May 31, 2014
Thank you very much for sharing your feedback with us as this will help us to making things better.

My apologies that my team did not provide you sufficient information about the location of the hotel with regards to the downtown station. I am sorry to hear that you experienced disturbance from the renovation works of the square in front of the hotel. Together with the local government and the constructor we did out utmost to reduce the nuisance. I am really sorry if we did not fully succeed in that.

I am happy to read that you enjoyed the room and the breakfast and that our staff is friendly and professional.

Kind regards,
Victor
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420 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
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English first
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed May 13, 2014

Not of 4* standards, no bath towels in the room. Complimentary brekky did not have a veggie option and was not of a standard that a 4* would have. The location is about a 20 minute train journey from the hotel and costs around 3 euros one way. The hotel is set in a shopping percent but the shops close early and so do the restaurants and they do not open on the Sunday. I was disappointed with the hotel and i think Hilton standards are slipping a lot. More of a 3* than a 4*. We stayed here as there was a concert at the Heineken Music Hall near by. Otherwise there is nothing to do near the hotel. If you take a taxi to or from the airport it costs 50 euros, one way, best to take the train and get there in 3 euros a the train station is opposite the hotel so best form of transport is that. I would not stay here again though.

Room Tip: Get a twin bed as they are large....try and stay elsewhere though.
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  • Stayed May 2014, traveled with friends
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victor_van_der_Knaap, General Manager at Hampton by Hilton Amsterdam / Arena Boulevard, responded to this review, May 31, 2014
Thanks so much for your feedback about your recent stay.

I am sorry to read that we did not fully met your expecations during your stay. The Hampton by Hilton is 3* focus service brand; besides taking care of a good night rest, we offer free of charge breakfast to all our guests. We have small snacks available at the front desk and indeed do not have a restaurant service as you might have enjoyed at other colleague hotels as DoubleTree or Hilton.

At Hampton we'll do whatever it takes to make our guests feel welcome, relaxed, and completely comfortable. Therefore I do apologize that you think that the Hilton standards are slipping in our hotel.

As I really would like to learn where you think the standards can be improved, it would be great if you could contact us, as we unfortunately can not match your TripAdvisor account with our own system.

Best regards,
Victor
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Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 11, 2014

Right price, good complimentary breakfast. No minibar, no ice machine, to get a bucket of ice needed to ask in the reception. Room is small but new and clean.
Bathroom not really private, not a real door. Employees are nice and helpful. Worth the money.

Stayed April 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moscow, Moscow City, Russia
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 10, 2014

This hotel was amazing: close to the airport and just 20 minutes with train to the Amsterdam Centraal.
Beds were the most comfortable I have ever seen.
Breakfasts were very tasty
So I can recommend it to everybody 5+

Room Tip: I lked a room on the 5th floor
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  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victor_van_der_Knaap, General Manager at Hampton by Hilton Amsterdam / Arena Boulevard, responded to this review, May 31, 2014
Wow! What a great words! Thank you very much!!

I am proud to read that you have experienced what Hampton is all about!

I do hope we can welcome you back very soon.

Warm regards,
Victor
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Brescia, Italy
Senior Contributor
48 reviews 48 reviews
47 hotel reviews
Reviews in 43 cities Reviews in 43 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed May 9, 2014

If you need to move throughout Amsterdam (or even farther) this is an excellent place to start from. Easy to get to the Subway, the Railwat station, the Busses. Wherever you are head to, from here you can reach the target. Also available around many restaurants and shops of good levels. In case you are a sport fanatic do not miss the Amsterdam Arena, it is worth the time!

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victor_van_der_Knaap, General Manager at Hampton by Hilton Amsterdam / Arena Boulevard, responded to this review, May 31, 2014
Thank you very much for your recent stay at the Hampton by Hilton! And thank you for sharing your experiences.

It is very nice to read that you enjoyed the location of the hotel and the attractions in the direct surrounding.

We are looking forward in welcoming you back in our hotel!

Kind regards,
Victor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denmark
Top Contributor
134 reviews 134 reviews
68 hotel reviews
Reviews in 68 cities Reviews in 68 cities
130 helpful votes 130 helpful votes
4 of 5 stars Reviewed May 8, 2014 via mobile

stayed 1 night for business. overall ok hotel, decent fitness. limited room service but food options nearby. would i stay again: yes if in the area - but on the other hand i would not go out of my way to stay here

Stayed May 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victor_van_der_Knaap, General Manager at Hampton by Hilton Amsterdam / Arena Boulevard, responded to this review, May 31, 2014
Many thanks for your feedback via Tripadvisor! I am happy to read that you have enjoyed your stay.

It is a great pleasure to welcome you back in our hotel if your travels bringing you back to Amsterdam.

Best regards,
Victor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Athens, Greece
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed May 7, 2014

The Hampton in Amsterdam Arena is a modern, no frills property. It was our first time in a Hampton and served us well mostly due to the location: 15 min to the airport, 15mn to the center, and right next to the concert venue we were attending. If we were coming only for a visit to Amsterdam, a central hotel would be more convenient, but we didn't mind much the train trip in any case.

As for the hotel, it is modern, with good amenities, but we did have some troubles:
- Room was clean at check-in, but cleaning during our stay was quite disappointing. I wouldn't have stayed in the room had it been this way when first checking in
- House keeping entered the room even when do not disturb sign was hanging from the door
- Breakfast room was very busy, with stuff running out often, and table cleaning not as fast as needed

Also keep in mind that if you are a light sleeper, the proximity to the train station means that there could be a bit noisy at times.

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton by Hilton Amsterdam / Arena Boulevard

Address: Hoekenrode 1, 1102 BR Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Wheelchair access
Hotel Style:
Ranked #64 of 345 Hotels in Amsterdam
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hampton by Hilton Amsterdam / Arena Boulevard 3*
Official Description (provided by the hotel):
Located in the center of Amsterdam Zuidoost - the most dynamic entertainment area of Amsterdam, the Hampton by Hilton Amsterdam Arena Boulevard hotel is within walking distance of the Amsterdam ArenA (home to AFC Ajax), The RAI Convention Centre, Ziggo Dome and one of the biggest IMAX cinemas in the Netherlands and many cosmopolitan restaurants and bars. ... more   less 
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