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“Everything was great (except...)” 4 of 5 stars
Review of Hampton by Hilton Amsterdam / Arena Boulevard

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Hampton by Hilton Amsterdam / Arena Boulevard
3.0 of 5 Hotel   |   Hoekenrode 1, Amsterdam 1102 BR, The Netherlands   |  
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Ranked #66 of 340 hotels in Amsterdam
Singapore, Singapore
Senior Contributor
48 reviews 48 reviews
33 hotel reviews
Reviews in 25 cities Reviews in 25 cities
39 helpful votes 39 helpful votes
“Everything was great (except...)”
4 of 5 stars Reviewed December 10, 2013

Hotel Shuttle from airport and back was GREAT! Friendly drivers (we met 3 different ones). There is a schedule to follow which is great for planning.
We took the shuttle back to airport just to buy dinner and groceries. The things at the airport are surprisingly real affordable!
Booking your shuttle on departure day is mandatory, so don't forget to do so with reception.

Reception staff is prompt and clear with information.

Room is clean and great bathroom too.

We enjoyed the breakfast spread . Only complaint is our bad experience with a breakfast staff lady on the day of our departure.
We had an early morning flight and had asked for some takeaway bags to pack a decent breakfast for us and our baby. The lady gave us paper bags. So we could only take dry food like bread and spreads.
Having 15 minutes before the shuttle came, we wanted to eat some hot eggs before leaving and took some on a plate. The lady very rudely confronted us and told us we could either pack to go or eat here. Doing both was not possible.
Fine. So do I put the hot scrambled eggs in the thin paper bag you grudgingly passed to us?
Do you really think we are cheapskate?
We simply wanted to enjoy some hot eggs and had no plans to clean out the breakfast spread.
In any case, even if it is company policy, the tone and mannerism of a hotel staff who daily deals with international guests should have a level of professionalism. One person can ruin the best of stays in a pretty great hotel.


Stayed December 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victor_van_der_Knaap, General Manager at Hampton by Hilton Amsterdam / Arena Boulevard, responded to this review, December 24, 2013
Thank you very much for your review! Please accept my apologies for how the breakfast was served to you! Off course you can both take away and eat some scrambled eggs as well! We have taken action after reading your comment: we do not have the paper bags anymore but nice boxes which are much better for a take away breakfast.
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243 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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York
Top Contributor
151 reviews 151 reviews
21 hotel reviews
Reviews in 63 cities Reviews in 63 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed December 10, 2013 via mobile

Good location, opposite train station so easy for central Amsterdam and airport. Clean rooms, basic but has everything you need. Staff nice. Breakfast not the best but ok. Ate at restaurant next door as not available in hotel. Also a pizza and grill restaurant nearby.

  • Stayed December 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victor_van_der_Knaap, General Manager at Hampton by Hilton Amsterdam / Arena Boulevard, responded to this review, December 24, 2013
Thank you so much for your review of our hotel. I am pleased you enjoyed your stay with us!
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Amsterdam, The Netherlands
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed December 10, 2013

This hotel was might be the nicest hotel we ever stayed. It is so convenient in location, just a short train ride to town. this hotel with great customer service, always made guest staying very happy. The room was so clean and in modern decor with a very comfortable bed. The most convenient might it takes you just 15 minute from airport taking the IC train to Amsterdam Bijlmer station

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victor_van_der_Knaap, General Manager at Hampton by Hilton Amsterdam / Arena Boulevard, responded to this review, December 24, 2013
Your review makes us very proud! Thanks so much!
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Oslo, Norway
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 8, 2013

Nice hotel. Easy to get to city centre. Friendly staf. Couple things that could improve: breakfast is a mess.... Especially saturday and sunday, be early if you want to avoid. Staff takes to loong to cleanup and get organized and you end up waiting alot and there is a lot of people. Also there seems to be a dancing club on ground floor....our room on 1st was right above it so saturday night there was base noice all night and until late. Not much sleep that night.

Friendly staff and helpful...

  • Stayed December 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victor_van_der_Knaap, General Manager at Hampton by Hilton Amsterdam / Arena Boulevard, responded to this review, December 24, 2013
I am sorry that you have identified some shortcomings during your stay! We have taken your feedback seriously and improved our breakfast. I truly hope to welcome you back in the nearest future.
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Hampshire, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 4, 2013

Very welcoming - able to check in early on our arrival. All staff were very professional and helpful. Nice atmosphere in the bar and breakfast areas. Bar prices very reasonable and breakfast was very enjoyable. Location of hotel very convenient next to station. Will definitely recommend and return.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victor_van_der_Knaap, General Manager at Hampton by Hilton Amsterdam / Arena Boulevard, responded to this review, December 24, 2013
A 5 star review! Wow! Thanks so much! Great to read that you have experienced Hamptonality!
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London, United Kingdom
Senior Contributor
44 reviews 44 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed December 2, 2013

Nice hotel situated next to the Ajax ArenA stadium. Check in was a breeze, great customer service.
The room was clean, modern along with a comfortable bed.
From the airport it is a 15 minute journey by taking the IC train to Amsterdam Bijlmer station. The station is literally outside your hotel.
On the first morning we missed the hot breakfast as there was a power cut! Apparently in the neighbourhood so not the hotels fault? Stuck to croissants.
Centraal station again a 15 minute journey by train or you can take the metro too.
A glass of Heineken at the hotel bar was around £2.50, not a pint bad not bad price. There is no evening food available.
In the far lounge of the hotel there are two computers to surf the net for free with.
Staff at reception are genuine, they remembered it was my bday when checking out. They also allow u to leave your bags at the hotel in a safe room once you check out since we had 10 hours till our flight.
Overall a quality stay and would recommend this hotel.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victor_van_der_Knaap, General Manager at Hampton by Hilton Amsterdam / Arena Boulevard, responded to this review, December 24, 2013
It is always great to receive experiences from our guests! Great to read that you enjoyed our hotel and service. Have a Hamptonality day!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hampton by Hilton Amsterdam / Arena Boulevard

Address: Hoekenrode 1, Amsterdam 1102 BR, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
Ranked #66 of 340 hotels in Amsterdam
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hampton by Hilton Amsterdam / Arena Boulevard 3*
Official Description (provided by the hotel):
Located in the center of Amsterdam Zuidoost - the most dynamic entertainment area of Amsterdam, the Hampton by Hilton Amsterdam Arena Boulevard hotel is within walking distance of the Amsterdam ArenA (home to AFC Ajax), The RAI Convention Centre, Ziggo Dome and one of the biggest IMAX cinemas in the Netherlands and many cosmopolitan restaurants and bars. ... more   less 
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