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“Terrific location, helpful staff, beautiful living space, provocative art” 4 of 5 stars
Review of Art'otel Amsterdam

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Art'otel Amsterdam
5.0 of 5 Hotel   |   Prins Hendrikkade 33, 1012 TM Amsterdam, The Netherlands (Centrum)   |  
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Ranked #26 of 354 Hotels in Amsterdam
Castle Rock
Level Contributor
54 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
“Terrific location, helpful staff, beautiful living space, provocative art”
4 of 5 stars Reviewed July 16, 2014

We had a wonderful time at the art'otel the week we stayed there.

Location: it is across from Amsterdam Centraal. Wonderful restaurants and pubs of all kinds and for all budgets are within walking distance, as are museums and shopping.

Hotel staff: the staff was very cordial and quick to help, especially the front desk and housekeeping.

Room: the large and comfortable rooms each center around a piece of art, and they are funky. The bed was really, really comfortable. The bathrooms are European, so the toilet and shower are separated only by smoked glass. This is made more noticeable by the open design of the overall room, but we did not find it to be an issue. We had an outward-facing room, and there was very little noise from the street - which is remarkable, because we were there during the World Cup, so there were many people out and about.

Public spaces: the restaurant, bar and library areas are very comfortable and stylish. The pool and fitness area are both excellent. One thing to note for parents: much of the current art in the library and other public spaces is focused on fertility, so it may provoke some memorable family conversations.

Overall rating: We very much enjoyed our stay and definitely recommend the hotel. I'd rate the hotel five stars except that, each night we stayed, we ordered a container of ice, a dessert and some bottled water. Each night, room service delivered the dessert and water without the ice bucket. Five straight days, we asked the room service person to go back downstairs and bring us ice :-).

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
teamartotelamsterdam, Manager at Art'otel Amsterdam, responded to this review, August 6, 2014
Dear SunSurfSki,

Thank you for your review. We are thrilled to hear that you loved our location, hotel staff and service so much.

We appreciate your feedback in terms of the room service standards. Please accept our apologies for the inconvenience this might have caused for the 5 days staying with us and ordering Room Service. We will use your feedback for future improvements.

If you come back to Amsterdam, we'd love to welcome you again at art'otel!

Warm regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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591 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (84)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Hong Kong, China
Level Contributor
28 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed July 13, 2014 via mobile

We stayed in this hotel for 2 nights in late Jun. The service is excellent. They are very nice to arrange me to have early check in at around 9:30am after long flight. They also provide welcome drink and we can drink anytime we like.

The room is big and clean with comfortable bed. Their breakfast is perfect. Since we stay for anniversary, the hotel offers us one more free drink on our anniversary date. Like!

workheartplayheart.blogspot.com

  • Stayed June 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
teamartotelamsterdam, Manager at Art'otel Amsterdam, responded to this review, August 6, 2014
Dear Celia C,

Thank you for your review. Great to hear that we could provide you with an early check in and that your birthday was one to remember!

If ever you come back and visit the area, we'd love you welcome you as our guest again.

Warm regards,
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Montreal, Canada
Level Contributor
49 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed July 10, 2014

I've travelled extensively in Europe and am usually disappointed by the quality of 4 star hotels, until I visited the Art'otel. The location is excellent, walking distance from most places. We rented a car and it stayed in the garage the entire time. The room we had which was their basic was very big, beautiful modern bathroom and some cool features for the lighting. The air conditioning was very powerful and the temperature always perfect. The staff is warm and friendly. They include breakfast and it's quite good with a large selection of breads, cheeses, cereals, fruit and eggs. I highly recommend this hotel to anyone seeking luxury accommodations in Amsterdam.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
teamartotelamsterdam, Manager at Art'otel Amsterdam, responded to this review, August 6, 2014
Dear WldTrvlrmtl,

Thank you for your review. Great to hear that you loved our hotel staff so much and that you rate us the best hotel in Europe, wow!

If ever you come and visit the area again, we'd love to welcome you back as our guest.

Warm regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai
Level Contributor
2 reviews
5 of 5 stars Reviewed July 9, 2014

Stayed only 1 night for business.
Rooms with nice volume in an old building totally redone.
Nice shared facilities - pity I had no time to hit the gym
Very well mannered, friendly and helpful staff.
Umbrellas conveniently available on the go
Nice healthy breakfast

  • Stayed June 2014, traveled on business
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
teamartotelamsterdam, Manager at Art'otel Amsterdam, responded to this review, August 6, 2014
Dear vladimirdjurovic2,

Thank you for your review. Great to hear that you enjoyed you time with us while being in Amsterdam for business.

If ever you come back for whatever purpose, we'd love to welcome you again as our guest.

Warm regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
phoenix
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 8, 2014

Perfect hotel for Amsterdam. A little different from the expected (the art, the colors, etc), but a really wonderful overall experience. The room was large. The bed was large and comfortable. The furnishings were clean, sleek & modern. The shower was enormous (what a relief) and had great options. The hotel was within walking distance from major attractions and very close to the train station (which I would normally not even consider, but I make an exception in this case. The staff, by the way, could not have been more helpful.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
teamartotelamsterdam, Manager at Art'otel Amsterdam, responded to this review, August 6, 2014
Dear senatorcassius,

Thank you for your review. We love to hear that we are great and funky!

If ever you come back and visit the area, we'd love to welcome you back as our guest.

Warm regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
sevilla,españa
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 7, 2014 via mobile

One of the best hotels I ever been. Modern and luxury and really confortable. People working there really friendly and helpfull. Spectacular pool and gym. Great location, in front of the train station and minutes walking to everywhere.

  • Stayed June 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
teamartotelamsterdam, Manager at Art'otel Amsterdam, responded to this review, August 6, 2014
Dear alfrekobe,

Thank you for your review. Great to hear that you loved our location, service of our staff and Active Club so much, just perfect!

Come back and visit us again when you are in Amsterdam!

Warm regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Suffolk
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed July 6, 2014

We stayed here in April to celebrate my son's 21st birthday. We loved the location and styling of the hotel. The stunning monochromatic theme with splashes of colour, the quirky artwork and styling of the rooms. The staff at reception were fantastic throughout our stay. The pool was pleasant. It was overall a lovely space to be in.
However, there were issues. The service at breakfast was atrocious. Two days in a row we waited over 40 minutes, and asked four times, where our coffee was. No one seemed to take responsibility for serving specific tables so the result was chaos. We'd looked at the unpriced menu online before we came, and were excited, but were disappointed when we got there to see the menu at breakfast and discover that anything interesting turned out to be at extra charge. Seeing as we were paying over £1000 for two rooms for three nights, we thought this mean and petty.
Our rooms were nice, but we seemed to be in a family suite, and I would question whether we should have been paying full price for both rooms. Cleaning was very erratic. One day we went out at 11am, came back at 4.30pm and the room still hadn't been cleaned. We then had to ask and still waited ages for this to be done. The topping up of toiletries/snacks was also erratic and seemed to be on the whim of whichever cleaner you had. Again, at the price we'd paid, this seemed a little insulting.
So. If I was the manager of this hotel I would take note, as the hotel space and design is fabulous and the only issues are rectifiable staff ones. The breakfast staff need to be re-trained and assigned tables, and taught that diners needs should be met within a reasonable time. There needs to be clearer overseeing of cleaning, again management should be responsible for checking rooms have been cleared and re-stocked adequately.
I hope improvements are made, as I'm not sure how long a hotel's reputation can fully survive on style over substance for an extended period of time.

Room Tip: Our rooms faced inwards and were very well sound-proofed though lacked a view.
See more room tips
  • Stayed April 2014, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
teamartotelamsterdam, Manager at Art'otel Amsterdam, responded to this review, July 7, 2014
Dear Lilac47

Firstly, we would like to sincerely thank you for taking the time to write such detailed feedback.
Second, we appreciate the compliments on the design and atmosphere in the hotel.

Unfortunately you experienced some flaws in our operation for which we apologize.
The situations that you have mentioned have been shared internally with the respective departments and attended to immediately.

We would be grateful if we could welcome you again in the future and offer you the flawless art'otel amsterdam service.

With warm regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Art'otel Amsterdam

Address: Prins Hendrikkade 33, 1012 TM Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam > Centrum , Dam Square
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #26 of 354 Hotels in Amsterdam
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Art'otel Amsterdam 5*
Number of rooms: 107
Official Description (provided by the hotel):
Visit art'otel amsterdam, a Unique Design Art Hotel in Amsterdam City CentreOffering an innovative blend of design, art and upscale hospitality, art'otel amsterdam stands as one of the premier destination hotels in Amsterdam. Our city centre hotel is located just across from Amsterdam Central Station and within walking distance of the Royal Palace, canals, Jordaan district, Dam square and other popular attractions. Art'otel amsterdam features high-speed, wireless Internet access, an on-site restaurant, access to a Fitness Centre with pool, 300m2 of multipurpose event and exhibition space, as well as a beautiful collection of original works by our hotel's signature artist. Immerse yourself in the distinctive atmosphere of this art'otel and experience the fusion of life and art.This design hotel is the first of a new generation of art'otels, offering enhanced services and amenities. Providing a seamless fusion of art and life, art'otel amsterdam creates an inspirational setting in which to share ideas, enhance your knowledge of art and immerse yourself in a culturally rich environment. The work of Atelier Van Lieshout permeates every corner, a spectacular 12-metre art curtain displays emotive footage and a 300-square-metre art gallery hosts a varied programme of exhibitions from emerging and established artistsChoose from an art room, an enhanced art room iconic view or a spectacular masterpiece suite. Each of the 107 guestrooms features a unique piece of art, ultra-comfortable beds with a choice of pillows, mood lighting and a generous selection of Elemis guest amenities. The bathrooms boast rain showers and luxurious bathrobes and slippers, while an illy espresso machine, stocked minibar, bottle of water and breakfast on us all add to the welcome. ... more   less 
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