Overall a very nice hotel. Fantastic location minutes walk from central station, very trendy and chic, excellent selection for dinner (even for vegetarians) made to a high standard and presented nicely, immaculately clean rooms, mostly polite staff, reasonable selection for breakfast including à la carte options. Free in room amenities include a wide range of elemis products, a large bottle of water, two packets of crisps and a packet of healthy living nuts. The hotel has a gym and swimming pool, I was not able to use the facilities and so cannot comment on these. Of course, from any city centre hotel you expect the noise of trams and youths roaming the street late into the night and early morning. Ensure you select a courtyard facing room if you are a light sleeper! It's a shame a few things let this hotel down and I think I've been generous with my score. The biggest disappointment is that the wall connections to the TV did not work (laptop to TV via HDMI) in my room, I was informed they did not work because "the media centre is down" this was a lie, as the connections worked fine in my colleagues room. I asked to switch rooms but my request was not accepted. To be fair to the hotel I was provided a VGA projector the following day, however my laptop only supports HDMI so this was not useful. A simple change in room would have resolved my problem, especially after seeing there were room available. Second issue, I ordered dessert - a chocolate moose with coconut ice cream. My coconut ice cream was entirely melted, so did not arrive as an ice cream. The dessert was served instantaneously which makes me believe it was plated for somebody else who decided they did not want it anymore, it was very disappointing! The final complaint is that you have to pay a €2 supplement for a glass of apple juice, fresh juice or not this is unacceptable! Every other hotel in the world includes apple juice with their breakfast! Finally, with my Carlson club membership I am entitled to a room class upgrade and every other hotel part of the Carlson group upgrades me. Here I was informed my membership tier is not eligible for upgrade, this is another lie, as on the Carlson website it's clearly stated my tier is eligible for upgrade. I'm in Amsterdam until September and tempted to give the hotel another try before picking my regular hotel.
- Official Description (provided by the hotel):
- Visit art’otel amsterdam, a Unique Design Art Hotel in Amsterdam City CentreOffering an innovative blend of design, art and upscale hospitality, art’otel amsterdam stands as one of the premier destination hotels in Amsterdam. Our city centre hotel is located just across from Amsterdam Central Station and within walking distance of the Royal Palace, canals, Jordaan district, Dam square and other popular attractions. art’otel amsterdam features high-speed, wireless Internet access, an on-site restaurant, access to a Fitness Centre with pool, 300m2 of multipurpose event and exhibition space, as well as a beautiful collection of original works by our hotel’s signature artist. Immerse yourself in the distinctive atmosphere of this art’otel and experience the fusion of life and art.This design hotel is the first of a new generation of art’otels, offering enhanced services and amenities. Providing a seamless fusion of art and life, art’otel amsterdam creates an inspirational setting in which to share ideas, enhance your knowledge of art and immerse yourself in a culturally rich environment. The work of Atelier Van Lieshout permeates every corner, a spectacular 12-metre art curtain displays emotive footage and a 300-square-metre art gallery hosts a varied programme of exhibitions from emerging and established artistsChoose from an art room, an enhanced art room iconic view or a spectacular masterpiece suite. Each of the 107 guestrooms features a unique piece of art, ultra-comfortable beds with a choice of pillows, mood lighting and a generous selection of Elemis guest amenities. The bathrooms boast rain showers and luxurious bathrobes and slippers, while an illy espresso machine, stocked minibar, bottle of water and breakfast on us all add to the welcome. ... more less
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