My husband and I stayed at this hotel with other family members for a total of three nights during a recent trip to Europe. There were some things we enjoyed very much, but there were also some problems. I had made reservations 8 months in advance for two ground floor rooms, and had confirmed the reservations in writing the week before our trip.
The main problem we had was that the hotel initially said they couldn't honor my reservation for a ground floor room for our family members, one of whom is 82 and can't navigate extremely steep stairs without difficulty. This was eventually sorted out, but I had some very anxious moments at the end of about 14 hours of travel when I thought I was going to have to find a different hotel. I will say having my computer with me, and thus having a copy of ALL my communications with the hotel saved the day!
While we were waiting for the reservation problems to be resolved, we went downstairs to the breakfast room and got some coffee and fruit...not much, just something to nibble on while we waited. I was a bit taken aback when the receptionist came downstairs, saw us, and informed us we shouldn't be eating until the next day. Really? I'm sitting here waiting for my long-standing reservations to be straightened out after travelling all night, and you're commenting on my cup of coffee and fruit? It just rubbed me the wrong way, probably because at that point I was tired and cranky, to say nothing of worried about the room for my mom.
On a side note, we talked with a gentleman the next evening whose reservation had been lost...and the hotel was full. He was patiently waiting outside on the patio for the hotel staff to find him a room in Amsterdam. That's just not what you want to deal with after arriving from an international flight! Everybody who works at the hotel was extremely pleasant, but the reservation problems indicate to me they have some technical issues they need to work out.
The other thing I thought was a bit misleading was calling our room (Room 5) a Canal "View" Room. Yes, it was on the canal side of the hotel, but unless I was standing at the foot of the bed, there was certainly not a view of anything but the sky! The windows in the room are more like large portholes than windows. One is quite high on the wall and is the only one that opens, one is over the head of the bed, and one is very low in the bed alcove.
Even though we didn't have a view, we were thankful to be on the canal side -- it was much quieter (aside from the construction on the expansion next door), and it seemed much cooler than the room on the street side of the building.
Our room was small (as expected), and the bed was incredibly comfortable. Other things we liked were the shower with the rainshower head, and the pleasant decor. The included breakfast was ample, tasty, and well-presented in a nice room downstairs. The location was reasonably convenient. Although it was a bit out of the city center, there was a tram stop very close to the hotel, and we had no problems getting around.
I would have liked to see a mirror near the desk -- the only mirror anywhere near an electrical outlet was in the bathroom, and I found it very difficult to do my hair in the bathroom as there was no place to put anything. I ended up using my computer screen as a mirror to dry and flat-iron my hair!
In all, we enjoyed our stay, but we would also consider other small hotels if/when we return to Amsterdam.