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“A jem in the center” 4 of 5 stars
Review of Andaz Amsterdam Prinsengracht

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Andaz Amsterdam Prinsengracht
5.0 of 5 Hotel   |   Prinsengracht 587, 1016 HT Amsterdam, The Netherlands (Canal Ring (Grachtengordel))   |  
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Ranked #7 of 357 Hotels in Amsterdam
Monterrey, Mexico
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“A jem in the center”
4 of 5 stars Reviewed February 5, 2014

Even in a city as jam-packed with a lot of bars and bizarre museums as Amsterdam you find this place (bar) right in the heart of the city and it’s great, as simple as that, nice atmosphere, nice and stylish decoration and they serve really good cocktails. The staff are welcoming and attentive. Worth to give it a try!

  • Stayed January 2014, traveled solo
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank German D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,140 reviews from our community

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Wiesbaden, Germany
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed February 4, 2014

Mind your choice! If you book a double room for 284€/night (which I would not call cheap for a stay not on the weekend), and even if you are a Gold Card Member of Hyatt Group, do not expect to get a room with a view outside and/or a window to open! You will get a room which is not big (that's ok) but with a "window" which is more or less a lookout into the lobby and on the elevators.
This is not acceptable at all and definitely the last time I will stay here. And I will definitely not recommend any of my friend and/or collegues to stay here. Just a bad decision.

  • Stayed February 2014, traveled as a couple
    • 1 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
7 Thank joerghempelmann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
Level Contributor
130 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
5 of 5 stars Reviewed January 26, 2014 via mobile

Normally I am very skeptic when a hotel try to be "too modern" because normally the result is kitsch.
The Room I am in is fantastic...modern with a lot of nice touches that really bring comfort and improve my experience. The shower, the illumination, the room setup are great. ( ok,,,I admit that in the lobby some chairs look very kitschy......).
The registration with Jairo was very efficient and service at the bar was great.
So, localization, service and room amenities make the Andaz an exceptional place.

Stayed January 2014, traveled on business
Helpful?
Thank william w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-AndazWS, General Manager at Andaz Amsterdam Prinsengracht, responded to this review, January 29, 2014
Dear william w,
Thank you for choosing Andaz Amsterdam for your stay in the city. I am glad you like the hotel and its decor. I will pass on your compliments to the Host and the Bar employees.
We hope to see you soon again.
Toni Hinterstoisser
General Manager - Andaz Amsterdam Prinsengracht
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kabul
Level Contributor
44 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed January 24, 2014

Two words, customer service. The staff at the Andaz were fantastic. From the minute I walked in the door following a sleepless trans-Atlantic flight, the staff set the tone for my stay by finding me a room to check in to at 8am so that I could get some much needed rest. They went above and beyond to assist me, including leveraging personal connections to find me sold out tickets to Museum Night.

Aside from the staff, the hotel itself was very nice. Stylishly designed, yet very comfortable. The hotel is also quite conveniently located, within walking distance from the museums, restaurants, and nightlife.

  • Stayed November 2013, traveled solo
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank Jordan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-AndazWS, General Manager at Andaz Amsterdam Prinsengracht, responded to this review, January 29, 2014
Dear Jordan S,
Thank you for your review of Andaz Amsterdam. I am very happy to hear that you liked the hotel and that our employees made your stay comfortable. They are the engine of the hotel and feedback like yours fules them to go further. Thank you!
Toni Hinterstoisser
General Manager - Andaz Amsterdam Prinsengracht
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
85 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 stars Reviewed January 21, 2014

I've come to expect a great experience at Andaz properties and the Amsterdam property did not disappoint. Service was terrific with the lobby manned by staff that function as front desk (without the desk) and concierge in a friendly and most helpful way. There is the "library" where you can help yourself to water, juice, tea, etc. and where complimentary wine is served in the evenings; a lobby cafe, and a restaurant that had an imaginative and well executed menu. The location is perfect for walking along the canals, walking to the museums, and strolling the "nine streets". It may be a bit "hip" for those who like more traditional hotels, but we found it comfortable and an overall enjoyable experience.

Room Tip: Avoid the internal rooms with no windows
See more room tips
  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank ParkMarin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
Level Contributor
83 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 stars Reviewed January 19, 2014

This hotel is totally unlike anything that you will ever see. Amsterdam is not a great city for hotels, but this one is way out of the ordinary. Forget the usual lobby with bellhops hovering around d for tips, forget the intimidating front desk with the superior attitude, this place is fun with a capital F.
The entrance looks like a criss between Alice in wonderland and a Chihuly showroom. You will be met by a friendly Netherlander with a iPad who will check you in tout de suite, no fuss, no attitude.
You ascend an elevator to your room, the elevator has a glass wall that slides up an outer wall of funky murals. Into the room, no bathroom as such.The shower is behind a frosted glass door, and the separate toilet (so civilized) is behind a regular door that looks like a cupboard but the interior is far from that. The entire interior is decorated in what I call "Late polystyrene Rococco", I cannot thing of any other name. It is a collection of fantasia that is at the same time novel and fun. The beds are marvellous, especially for someone like me with a bad back.
And the whole place is spotless.
The ground floor has no doors, each room is around a corner with more way out decoration than the other. Hard drinks are on the house each afternoon, coffee etc all day. And what coffee!! No hard boiled bitter stuff here. The restaurant has a team of chefs and you sit around. The chefs are having fun, really, chatting about what they are experimenting, tasting each others creation, it is a revelation. And the food is clean, beautifully cooked, artistically presented by the nicest folk and reasonably priced.
If this sounds all to strange and new to you, you are right, but if you are in Amsterdam, you simply must not miss it, so refreshingly different, so "Dutch".
Any downside?
Yes, my fourth trip to Amsterdam, and this was too short.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Gourmand34671
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-AndazWS, General Manager at Andaz Amsterdam Prinsengracht, responded to this review, January 29, 2014
Dear Gourmand34671,
Warm greetings from the Canals of Amsterdam. Thank you very much for your great and detailed review. Of course, we are very happy that you liked our hotel and your stay but most of all I want to thank you for taking the time to write constructive reviews.
I hope we can welcome you again maybe at your 5th trip to Amsterdam.
Toni Hinterstoisser
General Manager - Andaz Amsterdam Prinsengracht
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cologne, Germany
Level Contributor
50 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
4 of 5 stars Reviewed January 16, 2014 via mobile

The Andaz may get across slightly over-designed, sometimes a bit kitsch, however, quality is very decent overall.
Let's start with the pros: location on Prinsengracht is perfect, most attractions walkable, staff is extremely friendly, even to Germans ;), beds are even more comfy than in most Hyatt Hotels and overall food quality is excellent, very good breakfast.
The cons: price - 450 Euros for a standard room, 65 Euros for parking are top dollars without getting the top value; housekeeping left to be desired, we had hairs of our predecessors in the toilet (rectified immediately and professionally though); water pressure in the shower non existent, no use of a rain shower without rain; despite pre agreed late c/o we got a pretty ambiguous comment from the check out staff for turning up 'late'.
All in, I recommend the hotel, would not mind going back, but certainly not at the rate we paid.

Stayed January 2014, traveled as a couple
Helpful?
1 Thank montgolfier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Andaz Amsterdam Prinsengracht

Address: Prinsengracht 587, 1016 HT Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam > Canal Ring (Grachtengordel)
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Room Service Spa Wheelchair access
Hotel Style:
Ranked #7 of 357 Hotels in Amsterdam
Price Range (Based on Average Rates):
Hotel Class:5 star — Andaz Amsterdam Prinsengracht 5*
Number of rooms: 122
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