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“Great location - an oasis from the center yet within easy walking distance” 5 of 5 stars
Review of Andaz Amsterdam Prinsengracht

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Andaz Amsterdam Prinsengracht
5.0 of 5 Hotel   |   Prinsengracht 587, 1016 HT Amsterdam, The Netherlands (Jordaan)   |  
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Good Morning Sunshine
Ranked #6 of 345 hotels in Amsterdam
Scottsdale, Arizona
Senior Contributor
34 reviews 34 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
11 helpful votes 11 helpful votes
“Great location - an oasis from the center yet within easy walking distance”
5 of 5 stars Reviewed October 6, 2013

Perfect location with excellent service. My husband and I very much enjoyed our stay here. We love the location and the service! Everything is within walking distance and very close to the tram. It's in a quieter part of the city center which made it very relaxing after a full day of touring. A few blocks from the Jordaan area which has very nice shops and great restaurants.

Service is outstanding! Everybody made sure we are comfortable and happy - whether it's direction, recommendation, carrying luggages, umbrellas, and 24-hour self-serve good coffee and tea! (RE: coffee and tea - much needed to quickly adjust to time zone and to carry on with a packed itinerary.)

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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496 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (120)
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English first
Little Rock, Arkansas
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed October 6, 2013

From the moment we walked into the hotel, the staff was attentive and extremely helpful. They cheerfully greet each guest as they walk in the front door and and willing to accommodate every request. From simple directions to points around Amsterdam, to helping us purchase tickets at the last minute for the Symphony. Each and every time with a cheerful smile.

The hotel is less than one year old and is located in an old Amsterdam library - the decor is filled with old books which serves the look tastefully. In the "library room", they server complimentary wine each afternoon which is a relaxing way to wind down after a full day of site seeing. Hard to believe this hotel is part of the Hyatt family because it is more like a luxury boutique hotel.

The location of the Andaz is perfect. Located right on the canal, from our room we were able to watch the boats and people mingle down the canal and sidewalk. Easy walking distance to excellent restaurants (a Michlein restaurant just down the street), shopping and the museums only a short 10 - 15 minute walk.

The rooms are a nice size, well decorated and clean. A nice walk in closet was large enough to keep our luggage out of the way. Wifi is fast and worked perfectly.

On the first evening we arrived, we met the general manager and his lovely family. His wife was kind enough to take the time and write down recommendations (restaurants, sites to see, etc.) without us asking and had the notes delivered to our room.

On the day we were to leave, i received notification that our flight had been canceled. I went down to the front desk (not really a desk, more like a very cool greeting station) and Manuel was more than helpful. He personally called the airline for me and assisted me in getting booked on another airline. Manuel was fantastic! In fact, the whole staff is fantastic - very helpful, not over bearing.

If you want a perfect place to stay while in Amsterdam, look no further and choose the Andaz.

Room Tip: If you want to splurge a little, pay extra for a canal view room.
See more room tips
  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Contributor
18 reviews 18 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed October 2, 2013

didnt realize when booking it was a Subsidiary of Hyatt, I was expecting a canal house, boutique hotel, it's quite large but , the amenities are top notch, the price is steep and no breakfast included, the staff was impeccable and helpful. The décor is funky and modern, and it has a nice lobby lounge, its in a nice area of town. We had a garden view, it was nice and quiet, canal view would have been preferable. Good wi-fi and coffee in the room, but no tub if that's a priority,

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Senior Contributor
34 reviews 34 reviews
15 hotel reviews
Reviews in 12 cities Reviews in 12 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed October 2, 2013

First off, the staff at checkin/out, restaurant and other areas were superb. Professional but not perfunctory in attitude, beautifully attired in enviably fashionable 'uniforms', and genuinely warm and receptive to all inquiries. The room was spacious for European standards, although not the biggest. The high ceiling and carefully appointed interiors made the space feel bigger than it is and the layout was well thought-out so as not to impede flow. The garden view room we had on the 3rd floor was quiet and looked down on a beautifully tended inner courtyard garden. Except for the inconsiderate guests next door who decided partying at 3 and 4am was perfectly acceptable two nights in a row, the stay was truly a tranquil and pleasant experience. The bed was very comfortable, except the lack of a flat sheet under the duvet made for a somewhat too warm sleep. The feather pillows were a little too soft as a single, but when doubled up it did the trick. The single-serve coffee maker, kettle, minibar with complimentary snacks, soft drinks and water were a welcome treat. There was a list of complimentary toiletries that can be had if needed, just call the desk. There was suppose to be a complimentary use of bikes as well, but we did not avail ourselves of it. The WiFi connection was at times a bit slow for my mini iPad, but worked fine for my hubby's iPad (go figure). Connections throughout the hotel were a bit spotty at times on the iPhone/iPad, but nothing too irritating that would've required assistance. The reception staff will take care of tickets for museums and attractions if requested, making it much easier to get past long queues. One more slight annoyance to note: there was no luggage rack in the room. I understand the unsightly luggage rack would have spoiled the aesthetics of the room, especially if the luggage was left open on the rack; but it would have came in handy when unpacking the cases initially.

Overall, we really enjoyed the decor/facilities of the hotel/room/restaurant, and the service was wonderful. The location of the hotel cannot be beat, and was within walking distance to most major tourist attractions. We would definitely try more Andaz properties in the future if they will match up to the stay we had in the Andaz, Amersterdam. Compared to our stay at the W Hotel Opera, Paris, supposedly a comparable hotel if not higher, Andaz rose far above in just about all aspects. Skip over to my W Opera Paris review to see the difference.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed September 28, 2013

Having stayed at a lot of 5 star hotels over the years not one I would recommend, doesn't feel luxurious enough. The small details make all the difference. Knowing I am staying in this standard I don't take any shampoos etc with me. Felt I needed my own this time as small tubes for 2 people and just basic, didn't replenish on day 2. I stayed at shoreditch house recently they should take a leaf out of their book. Tea and coffee making ok but no fresh milk in fridge for tea, had to use UHT creme not pleasant. Towels ok but no towel warmer so doesn't feel like a luxury. Flashy but no substance. Disappointed.

  • Stayed September 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-AndazWS, General Manager at Andaz Amsterdam Prinsengracht, responded to this review, October 1, 2013
Dear Jill S,
Thank you for your constructive and valuable feedback. Obviously there are a couple of points we need to work on and I appreciated that you highlight them. Some of the structural elements are not so easy to change but the service points we will address right away. I would be happy if you would visit us again in the future to see if we have made progress.
Best regards
Toni Hinterstoisser
General Manager - Andaz Amsterdam Prinsengracht
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arnhem, The Netherlands
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 23, 2013

When you enter the hotel it seems like you enter an art gallery, very modern and trendy.
Staff is very friendly and service-minded, checkin can be done while enjoying a drink in the bar, staff will join you with an Ipad to do the checkin procedure, so no waiting in line after a (long) journey.

Room is very beautiful as well, again very modern design but at the same you can learn a lot about the Dutch history as modern art is combined with Dutch Folklore (delfts blue, wooden shoes and dutch wisdom tiles with facts about the Dutch and Dutch history in the toilets) There is a lot to see in the hotel, you keep seeing new details all time, don't forget to go outside because the location on the Prinsengracht is perfect for exploring the city of Amsterdam as the hotel is located right in the center. You can reach a lot of attractions within a few minutes by foot. (Anne Frank house, Leidseplein etc)

Didn't try the Spa or the restaurant so I can't give an opinion about it.

If you have a high budget and your looking for a extraordinary hotel with a high standard, trendy atmoshpere on a excellent location this would be a good choice.

  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 22, 2013

We booked two nights at the Andaz Prinsengracht at the end of September before a cruise. We booked an upgraded room with a canal view and it was lovely. The rooms are different with a mirror/sink in the middle of the room, but we found that worked very well for us, as the mirror was two sided and we could both be using it at the same time. The beds were comfortable, the room was quiet, the view was great. There is no front desk. You are greeting by the hotel staff as you enter, offered a coffee/water and seated in the front lounge area and checked in using an Apple IPad....it was fast and efficient.

The only complaint we have is with respect to the dining room. On our second night, a Sunday, we couldn't find a restaurant that was open so we went back to the hotel and asked for a table. It was around 6:15 p.m. and the restaurant was empty. We were advised they could not seat us until 9:30 because they were fully booked. We went back to the concierge who was helping us book another restaurant when the dinning room manager came over and said he'd had a cancellation and we could get a table right away at the hotel. So, we did. Several menu items were not available. The restaurant never did get busy. We asked about it and were told that they had a lot of cancellations! The meal was ok except for my husband's lamb which was all fat and no meat at all....the server quickly removed it and it was replaced.

All in all, aside from the restaurant, this is a lovely hotel, in a great location and we would not hesitate to stay here again. It was, however, very expensive because there was a huge convention in Amsterdam and it was therefore difficult to obtain accommodations....all the hotels were charging higher rates.

Room Tip: If you can afford it, upgrade to a room with a canal view! It's worth it.
See more room tips
  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-AndazWS, General Manager at Andaz Amsterdam Prinsengracht, responded to this review, October 1, 2013
Dear Doris P,
Thank you very much for choosing Andaz Amsterdam for your recent stay in Amsterdam.
I appreciate you highlighting your experience at our restaurant and I want to apologize for it. We should always try to accommodate our hotel guest to the restaurant. Since we change our menu several times throughout the year due to seasonality and local product availability, should the unusual event happen that products are unavailable, we need to be proactive and tell our guest about it and offer alternatives. Please rest assured that I have addressed those issues with the Restaurant Manager and our Chef.
Upgrades are a good point: Always ask our Host at check in. There is a great chance that upgrades are available on the day for a very attractive price!
We hope to see you soon again here in Amsterdam.
Toni Hinterstoisser
General Manager - Andaz Amsterdam Prinsengracht
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Andaz Amsterdam Prinsengracht

Address: Prinsengracht 587, 1016 HT Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam > Jordaan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Wheelchair access
Hotel Style:
Ranked #6 of 345 hotels in Amsterdam
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Andaz Amsterdam Prinsengracht 5*
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