We booked two nights at the Andaz Prinsengracht at the end of September before a cruise. We booked an upgraded room with a canal view and it was lovely. The rooms are different with a mirror/sink in the middle of the room, but we found that worked very well for us, as the mirror was two sided and we could both be using it at the same time. The beds were comfortable, the room was quiet, the view was great. There is no front desk. You are greeting by the hotel staff as you enter, offered a coffee/water and seated in the front lounge area and checked in using an Apple IPad....it was fast and efficient.
The only complaint we have is with respect to the dining room. On our second night, a Sunday, we couldn't find a restaurant that was open so we went back to the hotel and asked for a table. It was around 6:15 p.m. and the restaurant was empty. We were advised they could not seat us until 9:30 because they were fully booked. We went back to the concierge who was helping us book another restaurant when the dinning room manager came over and said he'd had a cancellation and we could get a table right away at the hotel. So, we did. Several menu items were not available. The restaurant never did get busy. We asked about it and were told that they had a lot of cancellations! The meal was ok except for my husband's lamb which was all fat and no meat at all....the server quickly removed it and it was replaced.
All in all, aside from the restaurant, this is a lovely hotel, in a great location and we would not hesitate to stay here again. It was, however, very expensive because there was a huge convention in Amsterdam and it was therefore difficult to obtain accommodations....all the hotels were charging higher rates.
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