We just had a long stay at this Andaz in two separate canal view suites on the fourth floor and were happy. This hotel has some very good points (location, staff) and some annoying ones (noise). First of all, the staff is mostly excellent. There was one exception in the form of a piggy nosed blonde who reprimanded us when my daughter had a few olives during happy hour. She stated that the food during happy hour in the lobby was only available if you purchased a drink. My father had just purchased a drink and did not eat anything so I didn't see the problem. The library at the Andaz provides free drinks and snacks and is a cosy place to sit facing the canal. No one reprimands you there.
The hotel is very new money and trying very hard to be artistic, edgy and hip. It succeeds in some respects and fails miserably in other respects. On the good side is the lobby, library and restaurant decor (especially the lovely view of the garden in the latter). It fails with all the video installations that range from dull to very bad taste. I was irritated every time I walked from the elevator to my room because there was a tasteless video on a continuous loop of a young woman jumping on the bed with just her underpants and legs showing. The video had something written in English about women and poison which I tried not to read. Poor choice for a hotel in which a large number of guests were families with children.
The halls have an off smell. Stale air? One of the first rooms given to us had a very strong smell of cigarette smoke. Naturally, we asked for a different room and were given another one the next morning. Both the original and the replacement room were on the small and cramped side but had a lovely view of the canal. The second room was nice sized and had the same view. The rooms have good curtains that cover up the light when needed. There are also some windows that open a crack (no screens). The a/c did not seem to cool as well as it could have but since the weather was not that hot we were not disturbed by this. The bed was fairly comfortable and clean. The seating area small. They provide a small fridge with free drinks and snacks. The sink is in the room next to the bed. It is a very odd placement but didn't bother me. The toilet area is small and is covered in wallpaper with interesting facts about Holland. The shower is average sized and had a smell that reminded me of bug spray. The housekeeping does a good job with the exception that they do not provide enough products. For several days they forgot to replace the shower gel. I would call and things were there in a minute. There is a closet in which there is a ledge for your suitcase. This is not great if you have two suitcases as you have to climb over the one on the floor to get to the one on the ledge. I prefer suitcase stands in the room. I didn't ask for them so it is possible that they provide them when asked. They provide umbrellas when asked.
The worst part about the Andaz is the noise. You can hear street noise. We were woken up every morning by the sounds of garbage collection at about 7 am. Also, I could hear my upstairs neighbors. Normally this would have ruined my stay but the good at the Andaz erased the bad. What was good? First of all the breakfasts were heavenly. There is a huge buffet with everything you could possibly want for breakfast. You can also order specific things not on the buffet. My husband loved their French toast. The servers and chefs are lovely. The type of people staying at this hotel are terrific. Just the right sorts of nice couples and families that enjoy their stay without annoying fellow guests. The very best part? LOCATION. This is the most cool part of Amsterdam with the Nine Streets right there full of awesome cafes and chic stores. I did not want to be anywhere else. We will certainly return to the Andaz on our next visit to Amsterdam and I encourage you to try it too.
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