We had 1 issue we ate 3 nights in the hotel in the evening,food was excellent although the same every night but great value and after being out all day it suited us to eat in the relax in our room,however we did not realise that you received a free bottle of wine with each meal,this was never offered to us! When checking out we brought this to their attention and after some negotiations they offered us a free lunch. Thanks for that the food again excellent
We were also given a free upgrade to a comfort room for a mix up when checking in there was another couple with the same surname so the upgrade was given without any question . Thanks again a comfort room on the 6th floor.
The Room- Spotless clean ,modern,flat screen TV with English channels,perfect coffee machine good quality nexpresso not the usual hotel granules, bathroom with first rate shower ,tiles,underfloor heating and plenty of toileteries & slippers. No traffic noise in fact the hotel was really quite I think this was due to carpeted hallways.
The Staff - Could not fault any of them very efficient friendly and tentative . The whole experience showed that they wanted to give excellent service and worked well as a team.
Food - We did not have breakfast only evening meal and lunch although you make first think that the meal maybe pricey for a normal hotel meal please try its super I could not list every thing it would take me ages but for eg- oysters,scallops,lemon sole,lobster tails,shrimps,tenderloin steak,ribeye,lamb chops,chicken breast,pork loin slices,pizza all cooked to order in front of you to your taste,and then 3 buffet carts and a dessert cart with a chocolate fountain and chef cooking pancakes and apple pie fresh,also a selection of ice creams,with a selection of drinks.
Location - Yes its not central however no issue use the tram 12 outside to the right of the hotel then change to 13 , very easy 8 sts in all and your right in it. We bought a €21 card from reception on arrival for 4 days to cover all tram rides great value,swipe card on entry and when you get off tram very important!! Airport is very close catch train for 2 stops then a short walk we bought our return tickets from the station office opposite Bugher king caught the train from platform 3 but please check the boards this may change.
To get to hotel from train station-
Left down concrete steps
Train tracks on your right
Pass train carriage type cafe on left
Walk straight on below overhead road
Walk until you see sign on top of hotel its on your left in the distance.
About 8- 10 mins walk.
We would return and are confidant to recommended.
Thank you to all the staff at this excellent hotel
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