I'll start with the good parts of the hotel.
1 - It is relatively easy to get to by car, being located not far from the ring road, and they do have on-site parking which isn't ridiculously overpriced.
2 - getting around without a car is also quite easy, as it is located a very short walk from a tram-stop that will take you in to the centre of Amsterdam, or Sloterdjik train station if you want to travel further afield. The hotel will also hire a bicycle to you for (I think) 12 euros per day, but you there is a 50 euro deposit required (not mentioned until went to hire). The deposit is, of course, refunded when the bicycle is returned.
3 - the breakfast is well worth paying the extra funds for. At 15 euros per adult, it makes for a very convenient way to start your day, and there are three coffee machines so you're not waiting for a staff member to notice your cup is empty to refill it for you.
The hotel boasts about having Nespresso machines in the rooms. Yes, there was a Nespresso machine in the room that we stayed in, however the machine is one that accepts the flatter, round disc-shaped coffee pods (which only have approximately 6 varieties available), and the box that held the coffee pods was for one of the machines that accepted the taller, oval shaped pods (that have over 12 varieties of coffee available). I wasn't impressed by this, as there was only one variety of coffee pod in the box - and I have a machine like this at work.
I don't think it's worth bragging about having a Nespresso machine if you're not going to give guests the options that the Nespresso range offers.
It is a large hotel, which can make checking in quite difficult if you arrive around the same time as two tour-bus loads of fellow tourists (as we did), however the staff are quite efficient and this was handled in a relatively short time frame.
I will say that the check in process was efficient, but I did miss having someone smile and be polite when it was our turn to check in. I understand that you are busy, but being rude and impolite to customers is not a way to win them over.
The restaurant closes at 10:00pm (2200hrs), and while we in the lobby at approximately 9:30pm (2130hrs), one of the staff members at the front desk informed another customer that they were too late to dine in the restaurant. No phone call, no checking with the restaurant, just they close at 10pm, and at 9:30pm this means you're too late. There is no room service after the restaurant closes.
While the hotel promises a mini-bar, the one in our room was an electronic mini-bar that did not work the whole time we were there. No complimentary bottle of water (plastic cups in the bathroom was the best we could find), no soft-drinks, no peanuts or pretzels, no wine or beer and no chocolates - nothing to eat or drink in our room at all.
Combine this on our first night at this hotel with:
A) The hotel being a little way from the centre of Amsterdam (nothing within walking distance that we could find to eat / drink at 10:00pm);
B) Unfriendly front desk staff (who advised that if we did want something to eat then we would be best to go in to the centre of town);
C) The restaurant being closed (and room service is not available after the restaurant closes);
D) Twice we had to return to reception to get a key that would actually allow us access to our room; and
E) That we had driven to Amsterdam from Berlin that day and did not arrive until after 9:00pm, well, it may be easy to see that we were not amused and our first impression was not a good one. I will grant that the last point is completely our doing, but my opinion is that hotels are supposed to be welcoming at the end of the day, not unfriendly.
The television did not work either the whole time we were there. I called the desk to ask how to use the television (assuming it was operator error) and was advised that "yes, we know. Someone is looking at in on your floor now. Try again in 10 - 15 minutes, if it doesn't work then call us back". After 45 minutes and still no television, I called again as suggested and was advised somewhat sarcastically "oh you're only the 40th or 50th person to tell me this. The technician says that it will be fixed tomorrow, so there will be no television tonight." Maybe I'm used to a token apology from staff on behalf of the hotel (I certainly appreciate there is nothing they can do), however I did not expect or appreciate sarcasm.
The next evening after we returned to our room the television still did not work. I called reception (again to ask how to turn the television on), and was told "there is no television in any of the hotel" before the staff member hung up.
Breakfast is a buffet-style with the usual hot foods (baked beans, scrambled eggs, sausages, bacon, mushrooms) as well as cereals, sliced meats and cheeses, breads and pastries, and there was a chef who was cooking omelettes (not to order, but at least they were fresh) to be put out with the other hot dishes. My partner asked if he could have a fried egg (these were out the day prior), and was told "I am sorry, but there are no fried eggs today". While my partner was making his toast, the chef sought him out with a fried egg on a plate and advised "I found an egg for you. Please don't tell anyone" - which made my partner's day. This was a wonderful touch and very much appreciated.
All in all, our stay in this hotel was average. I couldn't comfortably recommend a hotel that has such poor customer service, however the breakfast was very nice and if the attitude of staff improved then this would change my opinion.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.