We are here since Sunday and we leave tomorrow (3 nights).
The hotel is brand new, the room is wonderful and the italian shower even more.
The breakfast buffet is very good and the staff at the buffet is very nice.
The tram station ( tram 12 or bus 64) is 2 minutes away which will bring you to Sloterdijk where you can get a train every 3 minutes to Amsterdam Centraal.( Sloterdidjk - Centraal = 5 minutes).
BUT the hotel is still in construction and you can hear loud work construction throughout the day. Not so good when you are tired and want to rest a little.
In addition, when we arrived, we had in the bathroom one shower cap and one body lotion. The next day, the mais didn't give new ones. When I came down to the réception, I was told that it was normal because to get a plastic shower cap and a small body lotion I had to pay my room 25% extra! Expensive cosmectics I would understant but here a plastic shower cap??
Then, in the room, we have a Nespresso machine which is very cool. We have a few samples but they do not give more coffee or tea the following days? I'm here on vacation, i'm not going to buy a pack of Nespresso coffee just to use the machine in my hotel room!
Finally, the check out is at 12. I asked if we could leave at 1pm, and I was told it will cost me 10 euros!The hotel is not full, especially during the week, I think it will help the customer experience to let them stay just for an hour more for free...
Don't get me wrong, this hotel is really nice, but only 3 stars here on tripadvisor because it could be better for the customer experience and the customer service.
I clearly think opening when the hotel is not finished yet was a big mistake.
And I'm saying this with the loud noises just aroud my room...
- Official Description (provided by the hotel):
- The Golden Tulip Amsterdam West Hotel has all the facilities you can expect of a 4 star hotel. It has a restaurant with more than 300 seats that is open for breakfast, lunch and dinner. A nice bar, lounge and business centre, 3 meeting rooms and a own parking garage underneath the hotel.Situated just of exit 103 of the A10 ring way, Sloterdijk train station is just around the corner (5 min walk, and the city is only a tram ride away (15 min)Weather you come to our city for business or pleasure, by car or public transport, we are the ideal start of your trip. ... more less
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