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“Very good but...” 3 of 5 stars
Review of Hotel Golden Tulip Amsterdam West

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Hotel Golden Tulip Amsterdam West
4.0 of 5 Hotel   |   Molenwerf 1, 1014 AG Amsterdam, The Netherlands   |  
Hotel amenities
Ranked #34 of 344 Hotels in Amsterdam
New York City, New York
Senior Contributor
35 reviews 35 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
37 helpful votes 37 helpful votes
“Very good but...”
3 of 5 stars Reviewed December 4, 2012

We are here since Sunday and we leave tomorrow (3 nights).
The hotel is brand new, the room is wonderful and the italian shower even more.
The breakfast buffet is very good and the staff at the buffet is very nice.
The tram station ( tram 12 or bus 64) is 2 minutes away which will bring you to Sloterdijk where you can get a train every 3 minutes to Amsterdam Centraal.( Sloterdidjk - Centraal = 5 minutes).

BUT the hotel is still in construction and you can hear loud work construction throughout the day. Not so good when you are tired and want to rest a little.

In addition, when we arrived, we had in the bathroom one shower cap and one body lotion. The next day, the mais didn't give new ones. When I came down to the réception, I was told that it was normal because to get a plastic shower cap and a small body lotion I had to pay my room 25% extra! Expensive cosmectics I would understant but here a plastic shower cap??

Then, in the room, we have a Nespresso machine which is very cool. We have a few samples but they do not give more coffee or tea the following days? I'm here on vacation, i'm not going to buy a pack of Nespresso coffee just to use the machine in my hotel room!

Finally, the check out is at 12. I asked if we could leave at 1pm, and I was told it will cost me 10 euros!The hotel is not full, especially during the week, I think it will help the customer experience to let them stay just for an hour more for free...

Don't get me wrong, this hotel is really nice, but only 3 stars here on tripadvisor because it could be better for the customer experience and the customer service.
I clearly think opening when the hotel is not finished yet was a big mistake.
And I'm saying this with the loud noises just aroud my room...

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, General Manager at Hotel Golden Tulip Amsterdam West, responded to this review, December 6, 2012
Thank you so much for your feedback. We will instruct staff better about the service we would like to give to our guests. Of course the rooms should have enough guestsupplies for 2 and coffee should be refilled every day and given for free if you come and ask reception. There are rules for late check out, but in this fase we should review every case and not be so strickt. Hopefully, if you come to Amsterdam again, you will choose us again, so we can show you we learn from our mistakes.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 23, 2012 via mobile

My stay at this hotel was great. The staff were more than helpful and hospitable, the hotel itself was gorgeous, very clean and modern, only a 20mim tram journey from dam square/red light district, also very good value for money!!! Good wifi access in all rooms, coffee machine, full freeview tv, very comfy beds, wonderful blak out curtains and a fantastic shower!! Overall a brilliant hotel.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bluesquare, General Manager at Hotel Golden Tulip Amsterdam West, responded to this review, November 25, 2012
Thank you for being one of our first guest and being the first to leave a review. We hope to welcome you again in the future and make your stay even more memorable.
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Additional Information about Hotel Golden Tulip Amsterdam West

Address: Molenwerf 1, 1014 AG Amsterdam, The Netherlands
Location: The Netherlands > North Holland Province > Amsterdam
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #34 of 344 Hotels in Amsterdam
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Golden Tulip Amsterdam West 4*
Number of rooms: 206
Official Description (provided by the hotel):
The Golden Tulip Amsterdam West Hotel has all the facilities you can expect of a 4 star hotel. It has a restaurant with more than 300 seats that is open for breakfast, lunch and dinner. A nice bar, lounge and business centre, 3 meeting rooms and a own parking garage underneath the hotel.Situated just of exit 103 of the A10 ring way, Sloterdijk train station is just around the corner (5 min walk, and the city is only a tram ride away (15 min)Weather you come to our city for business or pleasure, by car or public transport, we are the ideal start of your trip. ... more   less 
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