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“Nothing to write home about.” 2 of 5 stars
Review of Grand Hotel Downtown

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Grand Hotel Downtown
4.0 of 5 Hotel   |   1e Constantijn Huygenstraat 10A, 1054 BR Amsterdam, The Netherlands (Vondelpark)   |  
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Hotel amenities
Ranked #111 of 344 Hotels in Amsterdam
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Nothing to write home about.”
2 of 5 stars Reviewed June 19, 2014

I took my boyfriend to Amsterdam for his birthday during may and was highly disappointed in this hotel. To start with, we'd just come back from greece where we stayed in a 5 star hotel, so we were expecting similar luxuries, staff behaviour etc. When we arrived the staff member that greeted us was indeed polite, but seemed really uninterested in us or our stay and this was the same with all the staff. They also didnt wear proper uniform which I found to be unprofessional. In this so called 4 star hotel, my fridge was EMPTY, and we later found that we had to pay to stock the fridge, which to me is extremely backwards!!! Anyone else used to paying for what they actually take from their mini bar????? Breakfast is 15 euro extra, but should be included as this hotel is overpriced with tiny rooms. So im already pissed that ive paid virtually 5star prices for what should be a 2 star 3 at a push! !! And then we find that the hotel is 2 doors down from a psychiatric unit!! Now I could probably get past everything, as my complaints are subjective, (apart from the price), you might even say theres nothing particularly wrong with this hotel....... but to be fair, theres nothing particularly right about it, and that for me, was a problem.

Stayed May 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Inge M, Manager at Grand Hotel Downtown, responded to this review, June 24, 2014
Thank you for taking the time to write a review. I am sorry that we could not exceed your expectations. First of all I would like to inform you that we have uniforms since last week. We already ordered them a long time ago, but they are hand-made so it took a while. Please check out our facebook page so you can see the uniforms (there's a picture).
In the minibar you will find two bottles of water complimentary upon arrival. For other items you have to pay which is really standard in hotels. Therefor we offer a minibar package for a fixed rate for only €15,00 and it includes drinks and snacks. You can always call our front office to provide you a package.
The breakfast is indeed €15,50 per person upon arrival. I would like to advise you to pre-book it and you will receive a discount. Pre-booked breakfast is €12,50 and then you are able to include it in the rate. The sizes of the room are according Dutch guidelines, but if you prefer a bigger room you can always book a penthouse. This room is bigger and also includes a private terrace. You can find al the measurements on every website (square meters).
The hotel is a 4 star hotel, so please don't mix it up with a 5 star hotel. The location is in Oud-West, which is an upcoming area. The psychiatric you mention in your review is a few doors away and we never had problems with clients or anyone.
Off course we will take your feedback into account and we appreciate your detailed feedback!
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306 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
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English first
Croydon, United Kingdom
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed June 17, 2014 via mobile

We stayed here over the May bank holiday weekend and we were very impressed with the quality of the hotel room. We were greeted very pleasantly at the reception and check in was smooth. The staff are very friendly and accommodating and let me borrow an adapter too! The room was chic and stylish and the view from the balcony was lovely. Breakfast is good too. Location is slightly out from the centre however it's within easy walking distance and also trams are everywhere to jump on so no issues with this. The staff also made a birthday cake for my husband as it was his birthday whilst we were there. It was delicious and very much appreciated, thank you. We had a great stay and would definitely stay again

Stayed May 2014, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Inge M, Manager at Grand Hotel Downtown, responded to this review, June 24, 2014
Thank you very much for your nice words. We are really happy to hear that we could help you with the birthday cake and you enjoyed your time in Amsterdam. Looking forward te welcome you back!
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London, United Kingdom
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed June 17, 2014

Nice hotel in a really good location a short walk away from the centre which means you are away from the crowd and noise, yet just a 10-15 min walk away. The area generally felt safe to walk around even late at night. There are quite a few bars, cafes and restaurants around.


We arrived around 11:00 in the morning, way earlier than the checkout time, and left our bags behind.. The staff are reception speak very good English and are very friendly and helpful. Reception also provide a map of Amsterdam with the highlights and the receptionist who checked us in drew walking routes to the nearest tram and bus stops.

We booked a Deluxe Double room which was on the ground floor overlooking the courtyard. The room itself had a very modern feel and was decorated well. The En-suite bathroom was very clean with essential toiletries provided as complimentary. There is TV, and a mini fridge in the room with two complimentary bottles of water.

There is plenty of storage / closet space and an electronic number lock safe is provided too to store valuables.


The Bed was comfortable, but a bit disappointed as two single mattresses were joined together, and you could feel the seams if you rolled on to the middle. The room had a pretty silent aircon with its own control.

The breakfast buffet had plenty of choice which included cereal, salads, cheeses, juices tea-coffee, fruit yogurt, continental patisserie, toast, boiled eggs, and fried or scrambled eggs,


Wi-Fi is complementary and the speed and cover is pretty good from my experience.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Inge M, Manager at Grand Hotel Downtown, responded to this review, June 24, 2014
Thank you for this detailed review. We really appreciate this as it helps us to keep improving our service. Good to hear that you enjoyed your stay. We will take your feedback about the matress into account. Looking forward to welcome you back to the hotel when you will visit Amsterdam in the future.
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Colchester, United Kingdom
Senior Contributor
37 reviews 37 reviews
18 hotel reviews
Reviews in 25 cities Reviews in 25 cities
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed June 16, 2014

Lovely little hotel in a really good location. some nice bars around. Quiet area which felt safe to walk around in. Not many facilities in the hotel itself. Rooms were modern, clean and had everything in them that you needed. Beds very comfy. Walls a little thin though! But the hotel itself had a general quiet feel to it. (Maybe we just had an exceptionally loud couple next to us!) Staff very nice & helpful. I would go back there again & think it is good value for money. Ate breakfast one day, good food and convenient but not cheap. There is a really nice cafe down the road called Dimitri's that do a really good breakfast at a good price, we ate there the rest of the time.

  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Inge M, Manager at Grand Hotel Downtown, responded to this review, June 24, 2014
Great to hear that you enjoyed your stay and you will return to our hotel. We would love to welcome you back!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pottsville, Pennsylvania
Senior Contributor
26 reviews 26 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 10, 2014

Yes, the room was a little small and certainly expensive, but it is typical European travel. Most importantly, the room was clean. It had a fresh feel about it and was roomy enough for a brief stay. The staff was friendly. Its location is fairly convenient with access to local shops and sights.

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Inge M, Manager at Grand Hotel Downtown, responded to this review, June 24, 2014
Thank you for writing a review. This is really appreciated. Good to hear you enjoyed the room. I would like to advise you to book a penthouse next time. These rooms are larger and situated on the sixth floor with a private terrace.
We are looking forward to welcome you back to the hotel.
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London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 5, 2014 via mobile

My friend and I stayed 1 night and we were welcomed by very friendly staff. The standard double room was contemporary and spotlessly clean with a comfy bed. The breakfast buffet had plenty of choice and for the £46 per night we paid it was perfect.

The location is a bit of a walk from the main bars and restaurants but you can hop on a tram 1-2 stops. Ideal for museums and beautiful park.

  • Stayed June 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Inge M, Manager at Grand Hotel Downtown, responded to this review, June 10, 2014
Thank you for writing this review. This is really appreciated as it helps us to keep improving our service. Please come and visit our hotel again when you will return to Amsterdam, we would love to welcome you back.
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Dallas, Texas
Contributor
14 reviews 14 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed June 3, 2014

Pleasantly surprised with the hotel. It was just outside the "main" area - about a 5 to 10 minute walk to the main shopping district. We found the hotel with no problems but I had read some previous reviews that it was difficult to find. It was not difficult if you have any sense of sight and direction (although the street names are a little challenge). The check in process was easy; however, the first time navigating to our room was like a maze (but with no turns). Our room ended up being great (Junior Suite on bottom floor). It had 2 of the most comfortable beds/pillows, 2 little couches, big TV, storage space/closet, in room safe and a great bathroom (heated floors). We did not pay for the breakfast in the hotel but it looked good. Instead, we opted to eat at some of the little local cafes all around the hotel. We also found some great neighborhood bars in the evening. I would recommend this hotel because it was very clean, nice staff (provided a map of Amsterdam with interesting sights) and it was extremely quiet. Once we were in our room, we never heard any other hotel guests. Because it was not in the main "tourist" area, people we met were very friendly and helpful (i.e., if they saw you standing looking at a map they would offer to help you locate where you wanted to go).

  • Stayed April 2014, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Inge M, Manager at Grand Hotel Downtown, responded to this review, June 10, 2014
Great to hear that you enjoyed your stay! That makes us really happy. Thank you for your recommendation. We are looking forward to welcome you back to the hotel when you visit Amsterdam again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hotel Downtown

Address: 1e Constantijn Huygenstraat 10A, 1054 BR Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam > Vondelpark
Amenities:
Free High Speed Internet ( WiFi ) Room Service Suites Wheelchair access
Hotel Style:
Ranked #111 of 344 Hotels in Amsterdam
Price Range (Based on Average Rates): $
Hotel Class:4 star — Grand Hotel Downtown 4*
Number of rooms: 46
Reservation Options:
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