I arrived in Amsterdam, following my gps, the last 7 km took ... 75 minutes starting 15.30h, outside of peakhours ...
When I arrived in the steet I haven't found the hotel, no sign at all to be seen, really incredible, stopped in a fastfood restaurant and they expalined me that it was just on the other side of the road, impossible to guess !
Then I wanted to go in the parking, impossible, you had to go first to the reception and register, in one of these streets where you have no parking space.
Finally made it, you have to reserv in advance, then you get a card for entrance of the parking, but you have also to pay Eur 20 in cash as a guaranty, never had that before.
The rooms are ok and clean, nice bed.
But very noisy, you hear everything from the corridor, no noise insulation, not acceptable.
Next morning I had to leave early, left round 7 am, again you have first to drive out of the parking, put your car wherever you can, bring back the card to the reception and then you get your
Eur 20 back ....
Very complicated. Not practical at all.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
September 6, 2013
Thank you for your review and feedback. We really apreciate that. I understand that you had a difficulty with finding the hotel. The hotel is in a building with different facilities. Next week there will be a big sign in front of the hotel which you are able to see from the road and it makes it easy to find the hotel. In case of the parking, this is the best way for us to do it. The parking garage is part of a public parking and we have reserved a number of parking places for our guests. To guarantee the parking places we provide parking cards and ask a deposit and therefor the guests need to register at the front desk before you drive into the garage. We have to activate the card to access. This is all because the parking place is public and used by different companies. We will take this into account and try to improve this situation. I am really sorry to hear you heard all the noises from the corridor. That is offcourse not acceptable and you are here for a good night sleep. We are going to solve this problem as soon as possible and made an appointment with a company which is expert in noise reduction. Despite the unpleasant situations I would really love to welcome you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.