This is not intended to be a bad review. A three is average and that us about right. The hotel and room was clean, modern and minimalist. A pet peeve with Holiday Inn Express is that they don't provide bottles of shampoo, conditioner or bars of soap. Instead, there is a single built in dispenser with a liquid that is supposedly all three. Not a fan. Also, the pillows are very thick, both the firm and regular types. Had a neck ache the next morning. There is a close metro stop that goes downtown. Beware that the ticket machine at that stop will not accept regular (American) credit cards, coins or bills. It only takes smart chip cards. Big pain in the neck. Breakfast was not great but rather sufficient.