We have just come back from a mini trip around Europe, which involved a stay in the Holiday Inn Express in Amsterdam.
On arrival at the airport we got a taxi to the hotel, which cost 35 Euros, however we went to the wrong Holiday Inn, which wasn't a great start! we then proceeded to the correct hotel, with another 15 Euros down, including tip.
The hotel from the outside looks ok, and is what it is. When we entered we were greeted by a very friendly girl on the reception, who explained to us how we get to the City Centre, and also answered some other questions for us, in a friendly, can do manner. (for info purposes - hotel is around 20 mins from Dam Square, by way of Tram, the number 5. The Tram stop is only 5 mins away, and you can purchase an all day travel card from the desk for 7.50 Euros)
The room was spacious and included free Wifi, and a good sized bathroom, with the usual shower gel etc included. The actual shower was lovely, with a large shower head and powerful jet which helped warm us up after the freezing temperatures outside. As the hotel is located, within id best describe as a business/residential area, the view wasn't anything of note, but we didn't choose the room because of the view.
As I eluded to above, the hotel is a little was outside of the City Centre, which initially we weren't too bothered about, however as time went on this did frustrate us a little. Even though the Tram ride is only 20 minutes or so, the rain and snow made this feel longer, and on occasions made us not want to bother. Of course, this isn't the hotels fault, and in hindsight, for the future we will need to balance our need for cost effectiveness against location.
My job is closely linked to ensuring the customers we serve are happy to recommend us to their friends and family members, because I feel only then can a business truly grow. Therefore the service I expect to receive is always very high, and therefore the staff at this hotel, and the management should be congratulated accordingly. Let me explain...On the day we were flying to Geneva, Amsterdam had a few inches of snow, and when we went to reception in the morning to check on our flight (the reception had a flight board - excellent idea), we were very worried about the repercussions of the flight being cancelled, in fact 80% of the flights from Amsterdam had been cancelled already.
The receptionist put our minds at ease and said that she would allow us to stay in our room until 3pm, with no extra charge. She also added that she did not want us to be out in the cold. This allowed us to know specifically, by that time when and if our flight was/would be leaving. She also said she would leave our room open for that night, just in case the worst was to happen. Thankfully our flight was only delayed by an hour and we had no problems getting to Geneva. I know of many hotels, which would not have taken this course of action, and therefore id like to thank the receptionist for her help.
I am therefore happy to recommend this hotel to a friend or family member. The only reason i didn't give a 5 was because of the location, and because we could not purchase hot food (outside of breakfast), or buy alcohol before 7pm.