I really don't undertsand all the good reviews, I've stayed in lots of places in Amsterdam, this is the worst hands down. I wrote a complaint when I got home, to date I have not had a reply. For 555 euros for 3 nights, you would expect much more!! This is the complaint E-mail I sent:
We're just back from our 3 night break in your Old Bridge Apartment and I'm afraid it was not very pleasant, infact, it was terrible!! The only reason I never contacted you over the weekend, was because it was my sisters 40th birthday we were away for, and she didn't want any fuss.
When we first arrived, it appeared OK, but certainly didn't smell very fresh, but as the weekend went on, the levels of neglect became more apparent. It definitely requires a lick of paint, that much is clear, but it also needs a deep clean. My sister and I both used the shower the night we arrived, the toilet itself was clean, the grouting on the tiles is grubby and the floor hadn't been cleaned properly as there was hair left by previous dwellers. My brother-in-law then showed us the shower head (which we have taken pictures of), we both wished we hadn't used the shower, the shower head is disgusting, we never used the shower the rest of the weekend, it made us feel sick!!
We went to the shops to buy some food for breakfast etc and got some half baked baguettes (which we left behind) thinking we could bake them in the oven. The oven was also disgusting, the smell when you opened it made you gagg (we took a photo of this)!! Also the sofa in the livingroom was smelly, we were reluctant to even sit on it, it wouldn't have been hard to put a clean fresh cover on it for new guests, it was stained and had a mouse dropping on it (also took a photo of this). The black chair in the livingroom also had white stains all over it, I wouldn't even like to hazard a guess as to what they were. the carpet in the livingroom was also really dirty and stained. I was soooo disappointed that I had booked this for my sisters 40th and quite upset, but that wasn't the worst.......
As there was 4 of us (which we also paid a suppliment for), we had to drag the 2 bunk bed mattresses through from the bedroom to sleep in the living area, the first night we caught sight of our first mouse, or 3, they were running all round the perimeter of the room, then back to their hole at the side of the kitchen units, while looking under furniture for the mice, there were dirty tissues under the small bookshelf and mouse droppings, also under the TV unit. I did not want to sleep in the place at all, but had to grin and bear it for my sister. For the 3 nights, during the night, the mice were running back and forth, in our bags and squeaking all night, this ontop of the uncomfortable foam mattresses on the dirty floor, with a view of what's lurking beneath the units, made for a terrible nights sleep, and we couldn't stop scratching.
On the last day my sister showed me the views from the 2 bedroom windows, this made me realise where the mice came from, and I'm suprised there were no rats to be honest.
For the price we paid, the fact we never even had a bed each, and had to live in such a filthy place, I think it's a joke, and not a funny one. I stayed in your loft apartment a couple of years ago, and while it maybe needed upgraded, it was at least cleaner. I visit Amsterdam at least once a year and this is by far the worst place I have ever stayed (in or out of the Netherlands), and will never book again. The only good things about the apartment was it's central location, other than that, nothing.
We should get some of our money refunded, for one thing we never had full use of the advertised amentities i.e. the shower, oven, beds, and also because the place was so dirty. I have never wrote a bad review for anywhere I've stayed, only good reviews, but if we don't get any satisfaction, there will be 4 bad reviews going into any review website we can find you on.
I await your reply
Nearly 4 weeks later and still no reply
- Official Description (provided by the hotel):
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