Worst hotel in my 43 years of traveling around the world. Even China worst hotel provided better service. All these while, I have yet to come across a hotel (or even motel) that does not give its guest the change of fresh towel everyday. Even in my own home, we changed bath towel every day. There is no cleaning services in the room nor do they wash the room toilet. They want to charge extra fees for these services. I paid a service hotel rate and they gave me a match box room for the first two days without ant service at all. There was no cupboard and we had to hang all our used clothing all over the room. There is no flask to boil hot water in the chilling weather and no drinking cup given. The room door does not have double lock making us to use luggage to block the door during the sleeping hours and sleeping in fear. The toilet seat cover was cracked and the toilet, cement finishing is too small with coked water during bathing time and we have to ensure running water from the bath area does not get into the room.
We asked for a double bed but was given a twin beds, one near the window and the other one near the toilet. There is no reception service after 4 pm. Therefore, when we had two bad experiences whilst there - someone kept knocking at our window, we could not talk to anyone. We were took to seek assistance in another hotel, 5 min. walk to another hotel in the cold of the quiet night. Who dare to go out at that time of the night? I have to agree that all the staff are very polite and friendly, but being a tourist we hardly meet them. Therefore, operating a lodging house, the most important is the service - fresh towel everyday, an electrical water flask for boiling hot water and with drinking cups, clean the room everyday (or at least upon request) to prevent rodents and other insects in the room. I was told there are rodents around and had to take extra care not to leave food in the room exposed at all time.
It was based on their advertisement that there is breakfast available that we booked the hotel, but after confirmation we were told that it was not included. We have to specially book room that include breakfast. Why have such situation? Why not allow people to choose what they want on a yes or no boxes before quoting the price. This is a situation where we expect room service as in normal hotel, when we booked, but were non and not told earlier. Whereas they advertised that there is breakfast, but were denied after we booked. . A lot of false impression given.
In the advertisement, they also indicated there is an airport transfer, again this not true. From Hotel to airport, they will book a taxi for the guest. This is what they called shuttle service.
I strongly feel that the country authorities should re look into the hotel facilities extended to hotel guests for existing for so called hotel and look into the service structure before renewing or issuing fresh licenses. If this is not carried out soon, the hotel industry in AMS will surely get a bad name because a few bad hats.
Also in booking a hotel thro the Internet, I realized a worrying situation. One advertisement does not reveal name of hotel or its location. They gave only call numbers. When I checked with the company, they replied that they will reveal the name and location only after ones confirmed the booking and paid up. (No refund if not satisfied). The same goes when I was there and approached a tourist shop on hotel availability, this is exactly what the man told me. Is this how Holland runs it tourist industries - do not know what I am paying?
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.