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“Rats in the room! Stay away from this place” 1 of 5 stars
Review of Hotel Max

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Hotel Max
2.0 of 5 Hotel   |   Hemonystraat 7 Sous | near Stadhouderskade, 1074 BK Amsterdam, The Netherlands   |  
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Hotel amenities
Ranked #268 of 344 Hotels in Amsterdam
2 reviews
“Rats in the room! Stay away from this place”
1 of 5 stars Reviewed June 6, 2013 via mobile

What an ugly and dirty place, it is old, tiny and it doesn't even have a reception, you have to go to another hotel in order to check in!!
The staff... totally rude and they don't speak english.
Initially we booked the hotel for 3 days but we left the first day at 3 am because there were mices in the room!!! They were all over the place even on the bed. Stay away from this hole really.

Was this review helpful? Yes 1
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
marcelscheepstra, Eigenaar at Hotel Max, responded to this review, November 3, 2014
Thank you for your review. We take all feedback serious.

Please book next time directly by our website for the direct discount.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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165 reviews from our community

Traveler rating
    15
    39
    47
    30
    34
See reviews for
8
83
3
5
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Yorkshire
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed May 7, 2013

Overal a pleasant stay at the hotel and would possibly consider going there again.

Room: Small, basic, but sufficient - big enough for a 3 night stay.
En suit Bathroom: nice, clean and modern
Breakfast: good choice. Nice dining area
Staff: Seemed Friendly and helpful
Location: Good, in walkable distance to the main Old Town area of Amsterdam. Tram stops near by.
Cleanliness: Ok - although there was the odd hair in the bed - hopefully it was just the maids!? we did have maid service everyday.
Bikes: Good value for money service!! Was definitely worth hiring! Would recommend! - a good way to get around Amsterdam!
Problems: The lock on the door handle was very poor. It was a Key card system, so in theory it should self lock - however it didn't! - You had to try again and again and have a certain knack with the handle. We told the Reception guy about this, and he seemed very helpful and understanding and said he would have it fixed the next day - but that never happened during our stay. We told the maid one day as she was going to clean our room (whilst we went out for the day), she seemed to understand, however, upon our arrival back to the hotel later in the evening THE DOOR WAS UNLOCKED! very bad! luckily nothing was stolen!!!! Nonetheless something could have been! The hotel seriously needs to sort this room's door out!!!!!!! (This room was on the first floor).

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marcelscheepstra, Eigenaar at Hotel Max, responded to this review, November 3, 2014
Thank you for your review. We take all feedback serious.

Please book next time directly by our website for the direct discount.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rome
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed May 2, 2013

I read the room dimensions and it was as they said. I ask for a queen size (matrimoniale) bed but a two single bed are in the room. Breakfast and reception was in another hotel (not mentioned in hotel description!) Queue to have breakfast, one people to manage breakfast and reception, no space to leave luggage on street floor on checkout time (reception and breakfast are downstair). My opinion is really negative about the hotel.

  • Stayed April 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Easytobook.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marcelscheepstra, Eigenaar at Hotel Max, responded to this review, November 3, 2014
Thank you for your review. We take all feedback serious.

Please book next time directly by our website for the direct discount.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Great Wyrley, United Kingdom
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 13, 2013

and stay somewhere decent . I booked a room with twin beds , got to the room & there was 1 rather small double bed. I heard the rooms could be small but a convict would get more room in a cell, basically a bed, 1 chair & a small toilet/shower combined.

Shower was filthy , with mould growing up the walls , over the tiles. If you needed the loo you had to sit sideways on . Worst of all NO KETTLE IN THE ROOM , shocking . If you wanted breakfast you have to go to another hotel , the same with checking in and out. the only good thing about the hotel was its nearness to a rather excellent coffeeshop. Will not be staying at Hotel Max again

  • Stayed April 2013, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marcelscheepstra, Eigenaar at Hotel Max, responded to this review, November 3, 2014
Thank you for your review. We take all feedback serious.

Please book next time directly by our website for the direct discount.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 13, 2013

We stayed here for 3 nights, it was a great price, and at the end of the day you're only washing and sleeping there!
The beds were comfy, the room was clean, and the ensuite washroom was lovely. Absolutely cannot fault this hotel!
Also there was a little vending machine at the front door which was good for the munchies, and many many little money saving vouchers about.
ALSO the most important thing is that LIDL is right across the road.
Staff were friendly, and also the walking distance into the town centre was very manageable.
Good place!

  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marcelscheepstra, Eigenaar at Hotel Max, responded to this review, January 30, 2014
Thank u for your review
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amsterdam
1 review
3 of 5 stars Reviewed April 3, 2013

Is a good hotel, but there are some little problems. The sink was leaking a lot of water and the heater stopped in the middle of night. The schedule of breakfast was Misinformed. But the price isn't expansive for its conditions

  • Stayed March 2013, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Easytobook.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marcelscheepstra, Eigenaar at Hotel Max, responded to this review, November 3, 2014
Thank you for your review. We take all feedback serious.

Please book next time directly by our website for the direct discount.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Max

Address: Hemonystraat 7 Sous | near Stadhouderskade, 1074 BK Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam
Amenities:
Wheelchair access
Hotel Style:
Ranked #268 of 344 Hotels in Amsterdam
Price Range (Based on Average Rates): $
Hotel Class:2 star — Hotel Max 2*
Number of rooms: 12
Reservation Options:
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Also Known As:
Max In Mokum Amsterdam
Max In Mokum Hotel Amsterdam

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